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Poetry. Judith Arcana, a reproductive rights activist formerly involved in Chicago's pre-Rose v. Wade underground abortion service, imbues her poetry, fiction and essays with the same ferocity, humor and passion that informs her activism. "It's a passionate rush of language, hope in a hard time, truth in the middle of lies. This poetry sparks and burns with the hidden language and stories of women"-Minnie Bruce Pratt.
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
While Julia Sweeney is known as a talented comedienne and writer/performer of her one-woman shows, she is also a talented essayist--and the past few years have provided her with some rich material. Julia adopted a Chinese girl named Mulan and then, a few years later, married and moved from Los Angeles to Chicago. She writes about deciding to adopt her child, strollers, nannies, knitting, being adopted by a dog, The Food Network, and meeting Mr. Right through an email from a complete stranger. Some of the essays reveal Julia's ability to find that essential thread of human connection, whether it's with her mother-in-law or with an anonymous customer service rep during a late-night phone call. But no matter what the topic, Julia always writes with elegant precision, pinning her jokes with razor-sharp observations while articulating feelings that we all share.--From publisher description.
A Revealing and Intimate Story of What a Mother Will—and Will Not—Do for Her Daughters What kind of women do daughters become when their fathers are missing and their mothers can’t love them? How do they find love and ways to love themselves? Nearly three decades of secrets lie between Lola Ashby and the two girls she reluctantly raised. Now, prompted by the one father figure she respects, older daughter Frankie agrees to drive from Portland to visit her ailing mother, who abandoned the girls when they were in high school. When younger daughter Callie announces to Frankie that she’s moving her fashion model career to Los Angeles from the East Coast, Frankie badgers her sister into meeting up in the Idaho panhandle for a family reunion to dilute the impact of their mother’s indifference. However, on Frankie’s first night on the road, the trip gets more complicated when a well-dressed elderly woman at a rest stop dumps a young boy in her lap with a request to take him on to Montana. And Callie’s exit from Pittsburgh is fraught with its own shady and violent difficulties. Meanwhile, Lola strengthens her resolve to keep the past and its secrets where they belong. Skyhorse Publishing, as well as our Arcade, Yucca, and Good Books imprints, are proud to publish a broad range of books for readers interested in fiction—novels, novellas, political and medical thrillers, comedy, satire, historical fiction, romance, erotic and love stories, mystery, classic literature, folklore and mythology, literary classics including Shakespeare, Dumas, Wilde, Cather, and much more. While not every title we publish becomes a New York Times bestseller or a national bestseller, we are committed to books on subjects that are sometimes overlooked and to authors whose work might not otherwise find a home.
“You will devour these beautifully written—and very important—tales of honesty, pain, and resilience” (Elizabeth Gilbert, New York Times bestselling author of Eat Pray Love and City of Girls) from fifteen brilliant writers who explore how what we don’t talk about with our mothers affects us, for better or for worse. As an undergraduate, Michele Filgate started writing an essay about being abused by her stepfather. It took her more than a decade to realize that she was actually trying to write about how this affected her relationship with her mother. When it was finally published, the essay went viral, shared on social media by Anne Lamott, Rebecca Solnit, and many others. This gave Filgate an idea, and the resulting anthology offers a candid look at our relationships with our mothers. Leslie Jamison writes about trying to discover who her seemingly perfect mother was before ever becoming a mom. In Cathi Hanauer’s hilarious piece, she finally gets a chance to have a conversation with her mother that isn’t interrupted by her domineering (but lovable) father. André Aciman writes about what it was like to have a deaf mother. Melissa Febos uses mythology as a lens to look at her close-knit relationship with her psychotherapist mother. And Julianna Baggott talks about having a mom who tells her everything. As Filgate writes, “Our mothers are our first homes, and that’s why we’re always trying to return to them.” There’s relief in acknowledging how what we couldn’t say for so long is a way to heal our relationships with others and, perhaps most important, with ourselves. Contributions by Cathi Hanauer, Melissa Febos, Alexander Chee, Dylan Landis, Bernice L. McFadden, Julianna Baggott, Lynn Steger Strong, Kiese Laymon, Carmen Maria Machado, André Aciman, Sari Botton, Nayomi Munaweera, Brandon Taylor, and Leslie Jamison.
In What My Mother Gave Me, women look at the relationships between mothers and daughters through a new lens: a daughter’s story of a gift from her mother that has touched her to the bone and served as a model, a metaphor, or a touchstone in her own life. The contributors of these thirty-one original pieces include Pulitzer Prize winners, perennial bestselling novelists, and celebrated broadcast journalists. Whether a gift was meant to keep a daughter warm, put a roof over her head, instruct her in the ways of womanhood, encourage her talents, or just remind her of a mother’s love, each story gets to the heart of a relationship. Rita Dove remembers the box of nail polish that inspired her to paint her nails in the wild stripes and polka dots she wears to this day. Lisa See writes about the gift of writing from her mother, Carolyn See. Cecilia Muñoz remembers both the wok her mother gave her and a lifetime of home-cooked family meals. Judith Hillman Paterson revisits the year of sobriety her mother bequeathed to her when Paterson was nine, the year before her mother died of alcoholism. Abigail Pogrebin writes about her middle-aged bat mitzvah, for which her mother provided flowers after a lifetime of guilt for skipping her daughter’s religious education. Margo Jefferson writes about her mother’s gold dress from the posh department store where they could finally shop as black women. Collectively, the pieces have a force that feels as elemental as the tides: outpourings of lightness and darkness; joy and grief; mother love and daughter love; mother love and daughter rage. In these stirring words we find that every gift, ?no matter how modest, tells the story of a powerful bond. As Elizabeth Benedict points out in her introduction, “whether we are mothers, daughters, aunts, sisters, or cherished friends, we may not know for quite some time which presents will matter the most."
A comprehensively revised and expanded new edition of Danu Morrigan's #1 bestselling book, which has helped tens of thousands of daughters of narcissistic mothers around the world.Do you find yourself emotionally bruised, upset and confused after being in touch with your mother? Do you somehow feel like you're not a real person in her company? If so, you are far from alone. Millions of daughters experience the samehall-of-mirrors dizziness. Many of them have come to the conclusion that their mother has Narcissistic Personality Disorder, and that explains all that they have suffered. This book explores this - maybe it will resonate for you the same way and make you feel understood and validated as never before.This new edition includes a wealth of new insight and understanding learned by Danu over the last ten years, including: Clarity about escaping the toxic dynamic, through The Four Steps to Freedom; managing our fear of regretting our decisions; how Stories steer us without us realising; the NM's performative kindness and performative love; overcoming the trap of The Silent Treatment; distinguishing narcissistic 'niceness' from genuine decency; how to recognise, get, and contribute to healthy relationships.
“A book of great value for every daughter and every mother; useful for sons, too.”—Benjamin Spock, M.D. From the Introduction: The goal of this book is to help readers achieve that separation so that they can either find a way to be friends with their mothers, or at least recognize and accept that their mothers did the best they could—even if it wasn't “good enough”—and to stop blaming them. Among the issues to be covered: • To understand how a daughter's attachment to her mother—more so than her relationship with her father—colors all her other relationships, and to analyze why it is more difficult for daughters than sons to separate from their mothers, as well as why daughters are more subject than sons to a mother's manipulation • To recognize the difference between a healthy and a destructive mother-daughter connection, and to define clearly the “bad mommy,” in order to help readers who have trouble acknowledging their childhood losses to begin to comprehend them • To conjugate what I call the “Bad Mommy Taboo”—why our culture is more eager to protect the sanctity of maternity than it is to protect emotionally abused daughters • To describe the evolution of the "unpleasable" mother—in all likelihood, she was bereft of maternal love as a child—and to recognize the huge, and often poignant, stake she has in keeping her grown daughter dependent and off-balance • To illustrate the consequent controlling behavior—in some cases, cloaked in fragility or good intentions—of such mothers, which falls into general patterns, including: the Doormat, the Critic, the Smotherer, the Avenger, the Deserter • To understand that the daughter has a similar stake in either being a slave to or hating her mother—the two sides of her depen dency and immaturity • To illustrate the responsive behavior—and survival mechanisms —of daughters, which is determined in part by such variables as birth rank, family history, and temperament, and which also falls into patterns, including: the Angel, the Superachiever, the Cipher, the Troublemaker, the Defector • To show how to redefine the mother-daughter relationship, so that each can learn to see and accept the other as she is today, appreciating each other's good qualities and not being snared by the bad • Finally, to demonstrate that a redefined relationship with one's mother—adult to adult—frees you from the past, whether that re definition ultimately results in real friendship, affectionate truce, or divorce.
Sure to become a classic on female empowerment, a groundbreaking exploration of the personal, cultural, and global implications of intergenerational trauma created by patriarchy, how it is passed down from mothers to daughters, and how we can break this destructive cycle. Why do women keep themselves small and quiet? Why do they hold back professionally and personally? What fuels the uncertainty and lack of confidence so many women often feel? In this paradigm-shifting book, leading feminist thinker Bethany Webster identifies the source of women’s trauma. She calls it the Mother Wound—the systemic disenfranchisement of women by the patriarchy—and reveals how this cycle is perpetuated by wounded mothers who unconsciously pass on damaging beliefs and behaviors to their daughters. In her workshops, online courses, and talks, Webster has helped countless women re-examine their lives and their relationships with their mothers, giving them the vocabulary to voice their pain, and encouraging them to share their experiences. In this manifesto and self-help guide, she offers practical tools for identifying the manifestations of the Mother Wound in our daily life and strategies we can use to heal ourselves and prevent our daughters from enduring the same pain. In addition, she offers step-by-step advice on how to reconnect with our inner child, grieve the mother we didn’t have, stop people-pleasing, and, ultimately, transform our heartache and anger into healing and self-love. Revealing how women are affected by the Mother Wound, even if they don’t personally identify as survivors, Discovering the Inner Mother revolutionizes how we view mother-daughter relationships and gives us the inspiration and guidance we need to improve our lives and ultimately create a more equitable society for all.