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Human service professionals deal with a wide range of problems, from child abuse, parenting issues, and elderly care, to addictions, mental illness, sexual assault, unemployment, and criminality. These must be constructed as problems for professionals to appropriately respond to them. Human service provision starts from there. But in the everyday experience of service providers and users alike, there is a parallel world of ordinary troubles that remains professionally undefined but real, even when troubles are turned into problems. This book brings into view the relationship between these worlds as it bears on the process of clientization—the transformation of people and troubles into clients and problems. Rather than taking the process for granted as many critics do, the book examines the instability of the process on several fronts and highlights its surprising local complexity. Foregrounding everyday life, the leading idea is that the transformation of troubles into problems is not straightforward and that problems are continually subject to alternative understandings. This poses new what, how, and where questions. What are ordinary troubles and how do they relate to the construction, maintenance, or undoing of serviceable problems? Where is social policy and how does that figure in the front-line work of service provision? The questions point to the challenges of clientization at the discretionary border of troubles and problems in everyday service relationships. With chapters written by an international group of human service researchers, this book is an important contribution to the literature dealing with the construction of personal problems and will be useful to students and academics in sociology, human services, social work and policy, criminal justice, and health care.
This book constitutes the proceedings of the 9th International Conference on the Foundations of Augmented Cognition, AC 2015, held as part of the 17th International Conference on Human-Computer Interaction, HCII 2015, which took place in Los Angeles, CA, USA, in August 2015. HCII 2015 received a total of 4843 submissions, of which 1462 papers and 246 posters were accepted for publication after a careful reviewing process. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The 78 papers presented in the AC 2015 proceedings address the following major topics: cognitive performance and work load, BCI and operational neuroscience, cognition, perception and emotion measurement, adaptive and tutoring training, applications of augmented cognition.
This book is about power in welfare encounters. Present-day citizens are no longer the passive clients of the bureaucracy and welfare workers are no longer automatically the powerful party of the encounter. Instead, citizens are expected to engage in active, responsible and coproducing relationships with welfare workers. However, other factors impact these interactions; factors which often pull in different directions. Welfare encounters are thus influenced by bureaucratic principles and market values as well. Consequently, this book engages with both Weberian (bureaucracy) and Foucauldian (market values/NPM) studies when investigating the powerful welfare encounter. The book is targeted Academics, post-graduates, and undergraduates within sociology, anthropology and political science.
In the early 1980s it was fashionable to suggest that marriage as an institution was in trouble, but there were widely differing views as to whether or not this was really so. Originally published in 1982, this title started as a small-scale exploratory study of clients with marital problems and how they came to seek help. Using a sociological approach to marriage, the authors compare the medical and non-medical settings the clients attended and looks at their social networks as a way to see how people view and conduct their marital relationships. It also looks at the broader concept of marriage and how it came to be seen as problematic in our society and became part of wider public discourse at the time. Today, reissued with a new preface, it can be read in its historical context.
This volume maps the ways that children and young people are considered victims or perpetrators by their societies and consequently the ways that their societies react. The chapters analyse a variety of phenomena in different countries of the Global North and South.
Adelaja gives readers a comprehensive guide to successful living God's way. Combining biblical truth, financial advice, and his own life experiences, the author explains such topics as the nature of poverty, the meaning of prosperity, and more.
Written by two authorities in pediatric orthopaedics, this book is a complete, practical, and highly illustrated guide to handling difficult orthopaedic problems in children. In an engaging and informal style, the authors offer advice for avoiding pitfalls in diagnosing and treating the full range of musculoskeletal disorders, including trauma, orthopaedic infections, bone and soft tissue tumors, skeletal dysplasias, neuromuscular conditions, congenital syndromes, problems in pediatric athletes, and conditions of the spine, hip, leg, and foot. Throughout the book are guest appearances by "gurus," the leading experts and mentors in pediatric orthopaedics, presenting essential unique tips on handling the special needs of children. To facilitate easy access for the busy clinician, information is provided in boxes and bulleted lists containing summary points, complications to avoid, surgical steps, and treatment recommendations by age. More than 600 illustrations complement the text.
Interest in anthropology and ethnography has been an ongoing feature of organizational research and pedagogy; this book provides a key reference text that pulls together the different ways in which anthropology infuses the study of organizations, both epistemologically and methodologically. The volume hosts key scholars and experts within the fields of Organizational Anthropology, Organizational Ethnography, Organizational Studies and Qualitative Research. The book provides a combination of methodological guidelines, exemplars and epistemological reflection. It includes methodological viewpoints, ethnographic journeys within organizations as well as beyond organizations, and individual reflections on challenges faced by organizational ethnographers. This book is aimed at PhD, master and advanced undergraduate students and researchers across disciplines, especially those who are engaged with general management, organizational behaviour, strategy and anthropological/ethnographic issues.
Article 12 of the UN Convention on the Rights of the Child establishes the right to participation: children and adolescents are entitled to participate and to have their views taken into account in all issues affecting them in accordance to their age and maturity. The volume explores this right to participation in residential care. The impact of participation and complaint procedures in residential care facilities are evaluated by means of crucial results from an empirical study. How do these participation and complaints procedures work? The authors discuss crucial facilitators and barriers with regard to the implementation of children’s rights to participate.
The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service organizations are working to incorporate the voices of service users into their missions and the way they function, and service users, with growing access to knowledge, have taken on the semblances of professional expertise. Additionally, the human services environment has been transformed by administrative imperatives. The drive toward greater efficiency and accountability has weakened the bond between users and providers. Reimagining the Human Service Relationship is informed by the premise that the helping relationship should be seen as developing in the interactive space between those who provide human services and those who receive them. The contributors to this volume redefine the contours, roles, institutional divisions, means, and aims of providing and receiving services in a range of settings, including child welfare, addiction treatment, social enterprise, doctoring, mental health, and palliative care. Though they advocate an experience-near approach, they remain sensitive to the ambiguities and competing rationalities of the service relationship. Taken together, these chapters reimagine the service relationship by making visible the working relevancies of service delivery.