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A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our organizations as our customers do is critical to achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization's processes to ensure that the customer's point of view is primary.
This book gathers a selection of peer-reviewed papers presented at the second Big Data Analytics for Cyber-Physical System in Smart City (BDCPS 2020) conference, held in Shanghai, China, on 28–29 December 2020. The contributions, prepared by an international team of scientists and engineers, cover the latest advances made in the field of machine learning, and big data analytics methods and approaches for the data-driven co-design of communication, computing, and control for smart cities. Given its scope, it offers a valuable resource for all researchers and professionals interested in big data, smart cities, and cyber-physical systems.
The most significant challenge to the post-Cold War international order is the growing power of ambitious states opposed to the West. Iran, Russia and China each view the global structure through the prism of historical experience. Rejecting the universality of Western liberal values, these states and their governments each consider the relative decline of Western economic hegemony as an opportunity. Yet cooperation between them remains fragmentary. The end of Western sanctions and the Iranian nuclear deal; the Syrian conflict; new institutions in Central and East Asia: in all these areas and beyond, the potential for unity or divergence is striking. In this new and comprehensive study, Ariane Tabatabai and Dina Esfandiary address the substance of this `triple axis' in the realms of energy, trade, and military security. In particular they scrutinise Iran-Russia and the often overlooked field of Iran-China relations. Their argument - that interactions between the three will shape the world stage for decades to come - will be of interest to anyone looking to understand the contemporary international security puzzle.
After her diagnosis of hormone-negative breast cancer, health journalist Patricia Prijatel did what any reporter would do: start investigating the disease, how it occurs, how it's treated, and how to keep it from recurring. While she learned that important research on triple-negative breast cancer (TNBC) was emerging, she found a noticeable lack of resources on the disease, which differs from hormone-positive breast cancer in important ways, including prognosis and treatment options. Triple-negative breast cancer disproportionately affects younger women and African-American women-and some forms of it can be more dangerous than other types of breast cancer. But there are many reasons to be hopeful, as Prijatel shows in this book. Surviving Triple-Negative Breast Cancer delivers research-based information on the biology of TNBC; the role of genetics, family history, and race; how to navigate treatment options; understanding a pathology report; and a plethora of strategies to reduce the risk of recurrence, including diet and lifestyle changes. In clear, approachable language, Prijatel provides a fact-filled guide based on a vast array of scientific studies. Woven throughout the book are stories of women who have faced TNBC. These are mothers, wives, daughters, and sisters who went through a variety of medical treatments and then got on with life--one competes in triathlons, two had babies after being treated with chemo, one got remarried in her 50s, and one just celebrated the 30th birthday of the son she was nursing when she was diagnosed. Writing with honesty and humor, Prijatel delivers an inspiring message--that TNBC is a disease to take seriously, with proper and occasionally aggressive treatment, but it is not automatically a killer. Most women diagnosed with the disease survive and go on to live full lives. Surviving Triple-Negative Breast Cancer is a roadmap for women who want to be empowered through their treatment and recovery.
Written for a diverse audience (all ages, different educational backgrounds, varying educational goals), this book allows for self-paced or online learning. The primary goal ofGO! Series: Microsoft PowerPoint 2003 Comprehensive Editionis to teach Microsoft PowerPoint 2003 quickly and easily, with an approach that is based on clearly-defined projects. A key feature of the book is the use of Microsoft procedural syntax: steps begin withwherethe action is to take place, followed by the action itself. The instruction is error-free, clearly written, and logically arranged. This book provides users with the skills to solve business problems using the computer as a tool.Combining the information presented in Volumes 1 and 2, the Comprehensive edition covers the following topics: getting started with PowerPoint; creating a presentation; formatting a presentation; enhancing a presentation with graphic elements; advanced presentation graphic techniques; delivering a presentation; presenting information using tables, charts, and organization charts; and creating a custom presentation for publication on the web.An efficient and handy guide for anyone who needs a good working knowledge of Microsoft PowerPoint 2003.