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This title was first published in 2002: This field guide assesses two views of human error - the old view, in which human error becomes the cause of an incident or accident, or the new view, in which human error is merely a symptom of deeper trouble within the system. The two parts of this guide concentrate on each view, leading towards an appreciation of the new view, in which human error is the starting point of an investigation, rather than its conclusion. The second part of this guide focuses on the circumstances which unfold around people, which causes their assessments and actions to change accordingly. It shows how to "reverse engineer" human error, which, like any other componant, needs to be put back together in a mishap investigation.
Human Performance and Ergonomics brings together a comprehensive and modern account of how the context of performance is crucial to understanding behavior. Environment provides both constraints and opportunities to individuals, such that external conditions may have reciprocal or interactive effects on behavior.The book begins with an account of research in human factors and engineering, with application of research to real world environments, methodological concerns, and rumination on current and future trends. The book proceeds to how technology has moved from being designed to help human physical survival to helping humans achieve "quality of life" improvements. Real world examples are explored in detail including hearing technology, driving, and aviation. Issues of control, maneuvering, and planning are discussed in conjunction with how intention and expectancy affect behavior. The fit between human and environment is examined as a dynamic interaction, and many chapters address the all important human-machine communication, particularly that between humans and computers.The book closes with a reminder that even our technological environment is filled with other people, with whom we must interact personally or via technology, to achieve our larger goals. Teamwork is thus discussed for its integration of cognitive, behavioral, and affective components toward our achieving desired aims.* Includes the application of research in human factors in engineering to real world environments* Discussion of both current and future trends is included* Real-world examples of how technology is now helping humans to achieve "quality of life" improvements are explored in detail including hearing technology, driving and aviation* Many chapters examine the all important human/machine communication, particularly human-computer interaction (HCI)
The world is a dangerous place and recent events have served to make it less safe. There are many arenas of conflict and even combat across the world. Such situations are the quintessential expression of stress; you stand in imminent danger and live with the knowledge that you may be attacked, injured or even killed at any moment. How do people perform under these conditions? How do they keep a heightened level of vigilance when nothing may happen in their immediate location for weeks or even months? What happens when the bullets actually start flying? How is it you distinguish friend from foe, and each from innocent bystanders when in immediate peril of your life? Can we design technology to help people make good decisions in these ultimately hazardous situations? To what degree does your membership in a team act to dissipate these particular effects? Can we generate sufficiently stressful field exercises to simulate these conditions and can we train and/or select those most able to withstand such adverse conditions? How will the next generation of servicemen deal with these inherent problems? These are the sorts of questions that Performance Under Stress addresses. This book is derived largely from a multiple-year, multiple university initiative (MURI) on stress and soldier performance on the modern, electronic battlefield. It involved leading researchers from many institutions who have brought their individual expertise to bear on these crucial, contemporary concerns. United by a common research framework, these groups attacked the issue from different methodological and conceptual approaches, ranging from traditional laboratory modeling and experimentation, to realistic simulations; from involved field exercises to personal experiences of actual combat conditions. The insights generated have been distilled and presented as a benchmark of current understanding and provide future directions for research in this arena. Although this work focuses on soldier stress and soldier performance, the principles that are derived extend well beyond this single application. Their findings can be applied to people facing the demands of the business world or research as much as to those who meet life or death situations, such as homeland security, first responders, and law enforcement personnel.
This book compiles state-of-the-art commentary on teamwork, team training, and team performance. It provides both practical and down-to-earth information on what we currently know about these topics from a research-based perspective, and foward-looking, theoretical views on where the field is going. The book focuses on three major topics: how teams are organized and function, the empirical research base, and applications of teamwork skills. This volume also discusses team taxonomic issues, the performance of individual team members, team performance evaluation, mathematical models, Petri nets, teamwork guidelines, and both military and civilian teamwork applications.
In Psychology and Human Performance in Space Programs: Research at the Frontier, leading space researchers from multiple fields of expertise summarize the recent growth of knowledge, the resulting tools and techniques, and the research still needed to protect humans in space. Making use of cutting-edge research and development related to composing, training, and supporting astronaut crews who will live and work together for future missions to Mars, this book examines the current practices of leaders in the field both at NASA and in academia. Presenting astronaut data alongside data from analogous extreme environments such as mission simulation habitats, this volume helpfully contrasts and compares to examine the lessons that can be learned from other approaches. Using the context of current International Space Station missions, the book discusses the influence of human factors and physiological health on individual and team job performance and social cohesion. With an overview of the physical and psychological hazards of space, and the challenges posed by conducting space-related applied psychology research, this volume uses the context of a long-duration Mars mission as a lens through which to discuss adaptation and resilience, technical and team training, technological advances related to working and living in space, and human interaction with onboard systems. Additionally, the book includes an essay from retired astronaut Clay Anderson on his experiences in space and thoughts on future missions to the moon and Mars. This first of two volumes will be of interest to professionals in the field of human factors and psychology at work, as well as academics examining human performance in extreme environments and aerospace.
Team collaboration involves many operational tasks such as team decision-making or course of action selection, developing shared understanding, and intelligence analysis. These operational tasks must be performed in many situations, often under severe time pressure, with information and knowledge uncertainty, large amounts of dynamic information and across different team characteristics. Recent research in this area has focused on various aspects of human collaborative decision-making and the underlying cognitive processes while describing those processes at different levels of detail, making it difficult to compare research results. The theoretical construct of ‘macrocognition in teams’ was developed to facilitate cognitive research in team collaboration, which will enable a common level of understanding when defining, measuring and discussing the cognitive processes in team collaboration. Macrocognition is defined as both the internalized and externalized mental processes employed by team members in complex, one-of-a-kind, collaborative problem solving. Macrocognition in Teams provides readers with a greater understanding of the macrocognitive processes which support collaborative team activity, showcasing current research, theories, methodologies and tools. It will be of direct relevance to academics, researchers and practitioners interested in group/team interaction, performance, development and training.
While there have been tremendous advances in our scientific understanding of the brain, this work has been largely academic, and often oriented toward clinical publication. Cognitive Neuroscience of Human Systems: Work and Everyday Life addresses the relationship between neurophysiological processes and the performance and experience of humans in everyday life. It samples the vast neuroscience literature to identify those areas of research that speak directly to the performance and experience of humans in everyday settings, highlighting the practical, everyday application of brain science. The book explains the underlying basis for well-established principles from human factors, ergonomics, and industrial engineering and design. It also sheds new light on factors affecting human performance and behavior. This is not an academic treatment of neuroscience, but rather a translation that makes modern brain science accessible and easily applicable to systems design, education and training, and the development of policies and practices. The authors supply clear and direct guidance on the applications of principles from brain science to everyday problems. With discussions of topics from brain science and their relevance to everyday activities, the book focuses on the science, describing the findings and the studies producing these findings. It then decodes how these findings relate to everyday life and how you can integrate them into your work to achieve more effective outcomes based on a fundamental understanding of how the operations of the human brain produce behavior and modulate performance.
Air safety is right now at a point where the chances of being killed in an aviation accident are far lower than the chances to winning a jackpot in any of the major lotteries. However, keeping or improving that performance level requires a critical analysis of some events that, despite scarce, point to structural failures in the learning process. The effect of these failures could increase soon if there is not a clear and right development path. This book tries to identify what is wrong, why there are things to fix, and some human factors principles to keep in aircraft design and operations. Features Shows, through different events, how the system learns through technology, practices, and regulations and the pitfalls of that learning process Discusses the use of information technology in safety-critical environments and why procedural knowledge is not enough Presents air safety management as a successful process, but at the same time, failures coming from technological and organizational features are shown Offers ways to improve from the human factors side by getting the right lessons from recent events
There is perhaps no facet of modern society where the influence of computer automation has not been felt. Flight management systems for pilots, diagnostic and surgical aids for physicians, navigational displays for drivers, and decision-aiding systems for air-traffic controllers, represent only a few of the numerous domains in which powerful new automation technologies have been introduced. The benefits that have been reaped from this technological revolution have been many. At the same time, automation has not always worked as planned by designers, and many problems have arisen--from minor inefficiencies of operation to large-scale, catastrophic accidents. Understanding how humans interact with automation is vital for the successful design of new automated systems that are both safe and efficient. The influence of automation technology on human performance has often been investigated in a fragmentary, isolated manner, with investigators conducting disconnected studies in different domains. There has been little contact between these endeavors, although principles gleaned from one domain may have implications for another. Also, with a few exceptions, the research has tended to be empirical and only theory-driven. In recent years, however, various groups of investigators have begun to examine human performance in automated systems in general and to develop theories of human interaction with automation technology. This book presents the current theories and assesses the impact of automation on different aspects of human performance. Both basic and applied research is presented to highlight the general principles of human-computer interaction in several domains where automation technologies are widely implemented. The major premise is that a broad-based, theory-driven approach will have significant implications for the effective design of both current and future automation technologies. This volume will be of considerable value to researchers in human