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Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies. This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisation’s Performance, which should be measured on a “balanced scorecard”, including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs – Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction. The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance. Written by two of the world's leading experts, in a logical and very practical style, Total Quality in the Construction Supply Chain offers students and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in any country.
In this unique and comprehensive textbook, the authors examine the challenges faced all around the world with regard to major infrastructure project management, and they champion a fresh approach that takes into account the interdependencies between economic, social, political, technological and legislative environments. Managing, developing and investing in crucial infrastructure is essential to keep up with the challenges of a fast-paced and globalised world, but affecting and overseeing change requires a deep understanding of complex interlocking systems. To this end the book is neatly divided into three key parts: project appraisal, maximising integrated supply chains, and implementing value-enhancing practices. This is the ideal companion for courses on any aspect of civil engineering and construction project management including modules in infrastructure planning, infrastructure management, construction management and business management. The book will also appeal to practitioners involved in the management of capital and infrastructure projects.
This book provides a unique appraisal of supply chain management(SCM) concepts alongside lessons from industry, observation andanalysis gathered during the first decade of supply chainmanagement strategies in the UK construction industry. The research from leading international academics has been drawntogether with the experience from some of the industry's foremostSCM practitioners to provide both a definition of SCM and anoverview of its development as a strategy for managing constructionprojects. Key case study material - from Slough Estates to BAA and T5 -illustrates the benefits to the industry of its adoption. Littlehas been written on the application of SCM to construction and thisbook provides an agenda for discussion for both the experiencedresearcher and the industry practitioner by offering a thoroughgrounding in its principles as well as an illustration of SCM as amethodology for industry. Construction Supply Chain Management studies makes animportant contribution to the debate on innovative systems andtheir significance in increasingly complex constructionprojects.
Purchasing and Supply Chain Management introduces students to purchasing as it relates to the supply chain and other functions and systems within an organization, such as marketing, logistics, and operations. Author W. C. Benton, Jr. draws from more than 30 years of practice, instruction, research, and consulting experience to teach students proactive collaboration, negotiation, and analytics. Through a step-by-step approach, readers will gain data-driven purchasing skills crucial for the next generation of professionals. The Fourth Edition is fully updated with new real-world cases, the latest research, and current coverage of key trends in the field. Included with this title: The password-protected Instructor Resource Site (formally known as SAGE Edge) offers access to all text-specific resources, including a test bank and editable, chapter-specific PowerPoint® slides.