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An overview of the general concepts of quality that links those concepts to traditional theories in organizational behavior, organization theory and design, and strategy.
Schools are not what they used to be because our society is not what it used to be. The articles appearing here discuss ways that schools can supply future societal need. The articles include: (1) "The Educational Quality Improvement Process Model" (David G. Burgess); (2) "Total Quality Management: How It Works in Schools" (Yvonne V. Thayer); (3) "Skills for Success in the 21st Century: A Developmental School Counseling Program" (Nancy S. Perry); (4) "A Quality Approach to Career Development" (Rebecca Dedmond and others); (5) "The Principal-Counselor Relationship in a Quality High School" (Deborah E. Cooper and Susan B. Sheffield); (6) "A Practical Group Counseling Model" (Dorothy J. Scrivner Blum); (7) "Integrated Learning Units" (Charlotte Murrow Taylor; (8) "A Crisis Intervention Team Model" (Carolyn S. Graham and others); (9) "School-Based Assistance Teams" (Leslie S. Kaplan); (10) "The Teacher Advisor Program" (Robert D. Murick and Andrew K. Tobias); (11) "Tomorrow's Leaders Helping Today: Peer Programs" (Sandra Peyser Hazouri and Miriam Smith McLaughlin); (12) "Mentoring Programs" (Patricia G. Henderson); and (13) "Telling and Selling Customer Satisfaction: Advocacy" (Rosalie S. Humphrey and Judi A. Myer). The essays were assembled with three goals in mind: (1) provide a model for implementing the principles of Total Quality Management (TQM); (2) show how providing quality school counseling programs will benefit all children and facilitate restructuring of schools into quality organizations; and (3) provide the professional school counselor with practical ideas and strategies to assume leadership roles within the school. To show what TQM looks like in education, the Educational Quality Improvement Process Model (EQUIP) is presented. The book is organized around the four components of the EQUIP model: want, believe, know, do. Part One explains EQUIP in the context of what schools should want. Part Two outlines TQM and gives examples of how this approach is used today. In Part Three, an infusion model of career development is presented and Part Four provides practical approaches for implementing TQM in the school. The examples should help school counselors develop a team-approach to quality counseling that is integrated into the central purposes of the school. (RJM)
Group counseling is a rapidly changing field. This collection of 31 digests examines various aspects of group process and group counseling. The digests are arranged under different subject headings. In section 1, the nature of group work is examined, along with the evolution of group work training since 1990. The second section looks at application of theories in groups, highlighting such approaches as solution-focused counseling, impact therapy, and the use of gestalt psychodrama. The next heading explores groups in the schools and includes discussions of interferences to small group work, children of divorce, the use of creative arts, psychodrama techniques, and the inclusion of students with disabilities in group work. Working with adults and families is covered in section four. This section offers insights into helping older adults age, conducting parent education groups, multiple family group therapy, and multifamily group psychotherapy. Section five deals with group dynamics and group processes. Some of the suggestions here center on efficient therapy groups, using corrective feedback, using self-concept as an integrator of group process, and group psychotherapy and close friendships. A group model is also offered. Since many groups accompany special circumstances, section six gives advice on handling clients experiencing grief, how to confront hostile behavior, group dynamics and problem members, interventions with ex-cultists, members with disabilities, and multicultural group counseling. The last two sections delve into teamwork and its importance in group work, and the education of groups and of group specialists. Contains an annotated bibliography of resources on group process and group counseling. (RJM)
Presents the principles and applications of TQM for transformation of schools.
Applying the insights of the Total Quality Management phenomenon to the church is not to make a business out of ministry, explain the authors Walt Kallestad and Steve Schey, but to make the business of ministry a quality process.
Becoming an Effective Counselor is a textbook for advanced clinical courses that guides counselors in training through the most challenging phases of their academic preparation. Chapters blend skills-based content, real-world student examples, and opportunities for personal reflection to help students navigate some of the most difficult aspects of clinical counseling. Written by authors with over 50 years of combined counseling experience, this volume prepares aspiring counselors to assess their progress, remediate deficiencies, and deepen their existing skills in a way that is attentive to both core counseling skills and counselors’ internal processes.
Designed to help nutrition professionals build and sustain an effective total quality management program for nutrition services in hospitals, skilled nursing facilities, nursing homes, etc. Provides a discussion of quality assessment, monitoring, and evaluation. Includes background information on total quality management and its adaptation to health care settings and a discussion of departmental systems and tools for quality management. Deals with the quality monitoring and evaluation process, and offers suggestions for managing the quality process. Contains references and examples from dietetic practice.