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In 2004, the Government announced 110 Public Service Agreement (PSA) targets for 17 Departments covering the period 2005-08. PSA targets express the priority outcomes that Departments are seeking to achieve nationally and internationally, and cover key aspects of the Government's social, economic and environmental policy. Large sums of public money are devoted to the programmes designed to deliver them. This NAO report summarises the results of its examination of the data systems used by six government departments to monitor and report progress against their 2005-08 PSA targets, covering a total of 65 data systems. The six Departments are: the Cabinet Office, the Department for Culture, Media and Sport, the Department for Education and Skills, the Department for the Environment, Food and Rural Affairs, the Ministry of Defence and HM Treasury. Findings include that 75 per cent of the data systems used are broadly appropriate, but less than half of these were fully fit for purpose. Most required some action to strengthen measurement or reporting arrangements. A companion volume (HCP 127-II, session 2006-07, ISBN 0102944083) is available separately which contains the NAO's detailed findings.
In 2004, the Government announced 110 Public Service Agreement (PSA) targets for 17 Departments covering the period 2005-08. PSA targets express the priority outcomes that Departments are seeking to achieve nationally and internationally, and cover key aspects of the Government's social, economic and environmental policy. Large sums of public money are devoted to the programmes designed to deliver them. This NAO report summarises the results of its examination of the data systems used by twelve government departments to monitor and report progress against their 2005-08 PSA targets, covering a total of 237 data systems. Overall Departments have successfully taken steps to improve the quality of their data systems. There are still improvements that can be made to increase the relevance and reliability of data used in the reporting process. The NAO makes a number of recommendations on specification of data systems, their operation, and the reporting of data. A companion volume (HCP 22-I, ISBN 9780102951615) is available separately which contains the NAO's summarised findings.
In this report the Committee recommends amendments to the Health and Social Care Bill to ensure that private (or voluntary) sector care homes which accommodate publicly-funded residents are brought within the scope of the Human Rights Act. It also calls on the Government to implement recommendations in its earlier report on the human rights of older people in health care (HL 156-I/HC 378-I, session 2006-07, ISBN 9780104011447). The Committee's concerns arise from the meaning of "public function" and "public authority" in the Human Rights Act. It believes it was clear that Parliament intended the Act's requirement of public authorities to act compatibly with the European Convention on Human Rights to cover private-sector providers of publicly-funded services, and is disappointed that the Government has deferred a decision on a new statute to reinstate the original intention of the Act.
Public Service Agreements (PSAs) are performance targets used to monitor departmental performance, improve service delivery and aid government accountability. Following on from a previous report (HCP 476, session 2004-05, ISBN 010293259X) published in March 2005, this NAO report examines the progress made by 18 government departments and the cross cutting Sure Start programme to establish robust data systems to measure and report performance against their 2003-06 PSA targets. It also highlights successful practices which have wider applicability and can improve the management of data systems across government. The report finds that progress has been variable in developing sound systems, and that difficulties must be overcome in order to realise the full benefits of PSA targets.
The GMP Compendium for Medical Products is a valuable resource for manufacturers, regulators, and other stakeholders involved in producing and distributing medical products. It covers various topics, from quality management systems to personnel hygiene, equipment validation, and complaint handling. The guidance provided is based on the latest scientific and technical knowledge and considers the evolving regulatory landscape and the challenges faced by the industry.
This report sets out interim assessments of the progress made by the Department for Education and Skills (DfES) against its Public Service Agreement (PSA) performance targets as agreed in the 2004 Spending Review, together with progress against the Department's efficiency target and the outstanding targets from the 2002 Spending Review. This report is supplementary to the Departmental Report 2006 (Cm. 6812, ISBN 0101681224).
A new system for child support was introduced for new cases and those with links to new cases from 3 March 2003. There were new rules for child support and a simplified calculation of maintenance. In addition the Child Support Agency underwent substantial restructuring and introduced a new IT system. This was necessary because the Agency had been previously missing its targets, suffered from a large backlog of unprocessed cases and there was a low level of compliance from non-resident parents. However there have been problems implementing the reforms. This report provides an assessment of: what caused the problems; the impact on the quality of service provided to the customers; and actions taken by the Agency in response to the problems and the lessons learnt.
Fines are the most common sentence imposed by Magistrates' courts in England and Wales, covering a range of crimes including motoring offences, drug offences, criminal damage and TV licence evasion. In the year 2004-05, penalties totalling £352 million were imposed, with £75 million cancelled and £222 million collected. Following on from an earlier report (HCP 672, session 2001-02, ISBN 0102914508) published in 2002, the NAO has examined whether the changes made in practices and procedures have resulted in improvements to the enforcement and collections of fines. It is estimated that a 25 per cent reduction in the number of legally cancelled fines would result in potential savings of £6.9 million per year and prompter payment of fines would yield further annual savings of almost one million pounds. Although a series of measures have been introduced by the Department for Constitutional Affairs to improve the system, over two thirds of the cases examined required enforcement action before the offender made any payments. A number of recommendations for further improvements are made, including in relation to developing performance indicators; prompter collection of fines, including making payment facilities (including cash) available at each court; focusing staff resource allocation on the early stages of enforcement; and addressing IT problems caused by the delay of the Libra system
Reserve Forces mainly consist of approximately 36,000 Volunteer Reserves, and some 52,000 Regular Reserves (former Regular service personnel who retain a liability to be called up). They are an integral and vital part of the United Kingdom's defence capability, making up some 11 per cent of the Iraq Operation TELIC manpower since 2003, for example. But the Ministry of Defence (the Department) faces a number of challenges in sustaining the future use of the Reserve Forces. All of the Volunteer Reserves are below strength, with the highest manning levels, at December 2005, in the Territorial Army at 81 per cent of current requirement. There are difficulties in providing training for Reservists, caused by problems with scheduling, resource constraints and the lower priority they are given. Turnover is high: many Reservists cite personal, family and employment pressures as reasons for leaving, but also reasons such as "inadequate support" and "no longer a challenge". The Department is not yet in a strong position to judge the cost-effectiveness of Reserve Forces: the NAO estimates the total cost of the Reserves as £440 million, implying that the approximate cost of a member of the Territorial Army, for example, is some £10,000 a year when not deployed, compared with a cost of £55,000 a year for a soldier in the Regular Army. The costs for Reserves are not full costs, so should be treated with care, but the comparison suggests that the use of Reserves is a cost-effective option where that use does not impact adversely on their availability for future requirements or on Reservists, their families and employers. The NAO makes thirteen recommendations concerning recruitment, training, costs, performance, retention, and welfare and support services.
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