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A ground-breaking exploration of the changing nature of trust and how to bridge the gap from where you are to where you need to be. Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted. Based on two decades of research and illustrated through vivid storytelling, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, and conclusively prove that trust is built from the inside out. Trust emerges from a company being the “real deal”: creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. When trust is in the room, great things can happen. Sucher and Gupta’s innovative foundation for executing the elements of trust—competence, motives, means, impact—explains how trust can be woven into the day-to-day and the long term. Most importantly, even when lost, trust can be regained, as illustrated through their accounts of companies across the globe that pull themselves out of scandal and corruption by rebuilding the vital elements of trust.
Richie covers the so what of blockchain as opposed to the crowded area of the what of blockchain. In the 1st half readers self-realize that a trust gap is exponentially expanding in commerce, and humans are carrying the unnecessary burden to always trust but verify with intermediaries. Today, we the human species start every company or transaction with the automatic subliminal assumption that counterparties cannot be trusted. In the 2nd half, Richie re-positions blockchain from a paradigm that is looking for a problem, into a paradigm that would help close the trust gap. Blockchain, mankind’s first opportunity for trusted commerce at global scale. About the Author
Ida Minerva Tarbell's 'The History of the Standard Oil Company (Illustrated)' is a meticulously researched and groundbreaking exposé of the monopolistic practices of John D. Rockefeller's Standard Oil Company. Tarbell's investigative journalism style and attention to detail provide readers with a comprehensive account of the rise of the oil industry in the late 19th century, shedding light on the unethical business tactics employed by the company to dominate the market. The book offers a critical analysis of the implications of monopoly capitalism on American society and economy, making it a seminal work in the realm of investigative journalism and business history. The inclusion of illustrations further enhances the reader's understanding of the complex subject matter, making it accessible to a wide audience. With its engaging narrative and insightful commentary, 'The History of the Standard Oil Company (Illustrated)' serves as a timeless reminder of the importance of transparency and accountability in corporate governance.