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Librarians negotiate every day with vendors, funding agencies, administrators, employees, co-workers, and patrons-yet the art of negotiation receives little attention in library education and training. This practical guide by three experienced librarian-negotiators will help you develop the mindset, skills, and confidence you need to negotiate effectively in any situation. The authors provide an in-depth look at negotiation in theory and practice, share tactics and strategies of top negotiators, offer techniques for overcoming emotional responses to conflict, recall successful outcomes and deals gone awry, and demonstrate the importance of negotiating expertise to libraries and library careers. The result is an eye-opening survey into the true nature of negotiation-both as a form of communication and as a tool you can use to create sustainable collections and improve library service in the digital age.
Provides an overview of issues surrounding electronic media access licenses for librarians.
In a world of users that routinely click “I Agree” buttons, librarians may be the lone voice raising an alert to the privacy, use, and ownership issues arising in connection with the design and implementation of digital rights management (DRM) technologies. DRM reflects the efforts of copyright owners to prevent the illegal distribution of copyrighted material – an admirable goal on its face. A common misunderstanding is that DRM is copyright law. It is not. Rather it is a method of preventing copyright infringement; however, if unchecked, DRM has the potential to violate privacy, limit ownership rights, and undermine the delicate balance of rights and policies established by our current system of copyright. All three of these arenas are critical for both librarians and their users. Reflecting the shift from ownership to access, libraries are increasingly providing access to rights-protected digital content. Libraries strive to provide access to rights-protected content in a manner that protects both the content creator and the privacy of the user. DRM encompasses a variety of technologies and strategies utilized by content owners and managers to limit access to and the use of rights-protected content. Librarians need to understand DRM to effectively enable users to access and use rights-protected digital content while at the same time protecting the privacy of the user. Designed to address the practical operational and planning issues related to DRM, this guide explores the critical issues and challenges faced by librarians. After reading it, librarians will better understand: the digital content rights protection scheme; the various DRM technologies and how they are used; how to use authentication and authorization standards, strategies, and technologies; and, the privacy and security issues related to DRM. Edited by two librarians who also hold law degrees, this is a best practices guide for front-line librarians on how to best respond to the impact of DRM schemes on collection development, staffing, budget, service, and other library concerns.
As budgets for libraries continue to shrink, the key challenge facing the 21st century librarian is finding how to do more with less. Learning how to increase productivity within the constraints of a difficult economy, librarians can benefit from the insights of fellow professionals and others who have succeeded in making the most of what they have. Time and Project Management Strategies for Librarians features more than thirty essays that provide valuable tips for the professional who must cope with increasing demands upon their resources. Librarians will get tips on how to: identify the most important tasks for the library eliminate non-essential functions and processes increase reliance on volunteers, interns, and students optimize daily routines and schedule staff effectively increase productivity through the use of social media and email increase project and time management skills and personal productivity through setting and meeting goals With productivity tips for all librarians—from the newly hired to the most seasoned veteran—this volume will help libraries provide better service to their users and also show librarians how to give this service without losing their personal lives and their sanity.
Electronic Resources Librarianship: A Practical Guide for Librarians will help new e-resources librarians to hit the ground running. Simultaneously a step-by-step guide and comprehensive toolkit, the book walks readers through their first few days on the job, giving them the practical skills to immediately begin engaging with vendors, diagnosing access issues, tracking usage, and making well-informed retention decisions. Further, it sets readers up for long-term success by talking about project planning and goal setting in an environment of continuous change, as well as advice on how to pass on their newly acquired e-resource knowledge to others. This easy-to-read guide addresses several ever-present issues for both new and established e-resource librarians: the need for concrete tools to implement in their day-to-day tasks, the need to gain goal setting and project management skills to thrive and not just survive, and the need to overcome feelings of anxiety and isolation. Acting as a ready reference, Electronic Resources Librarianship will help steer librarians through the intricacies of the daily e-resource grind while giving them the tools and the confidence to handle even the most complex challenges. Special Features include: Extensive technology toolkit Sample worksheets, email scripts, and checklists Real-world troubleshooting problems and solutions Practical strategies for organizing and prioritizing work Comprehensive list of support groups, so readers are never at a dead end
This volume provides guidance on information acquisition, including copyright and contract matters.
"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --
Putting library management into the unique context of the not-for-profit world, this work offers you invaluable guidance on how to manage your library effectively. Managing a library presents a significantly different challenge than managing a small business, a corporation, or even a school or charity organization. To be effective managers and excel in their careers, librarians must understand their unique position in the social landscape and leverage that role to become influential leaders. This guide shows librarians how to make the most of their inherent skills and develop new leadership strengths in order to become better library managers, advance their careers, and sustain their libraries—in spite of changing environments and shrinking budgets. The book examines many facets of managerial leadership, defines what managerial leadership is, and describes how to assess and increase leadership skills. The chapters also identify the constraints unique to libraries and explain how you can develop positive relationships with government boards, turn a vision into a practical strategic plan, and exercise fiscal control. You will gain invaluable knowledge about fund raising, developing political skills, advocacy and lobbying, and legal and ethical concerns, specifically in the library environment. The final section of the book is devoted to people skills—understanding yourself and others, developing staff, collaboration, negotiation, meetings and presentations, and creating future success.
This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios. Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics. The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, reader's advisory, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives. The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type—including dictionaries, encyclopedias, indexes, and abstracts—as well as by broad subject areas including government, statistics and data, health, and legal information. This second section introduces the tools and resources that reference professionals use to provide the services described in the first half of the text.
"Depending on the structure of a library, acquisitions may involve or work with collection management, subject librarians, electronic resources, preservation, cataloging, and library administration due to the management and use of collection materials budgets. Acquisitions staff will also be involved in working with material library vendors. Taking on acquisitions responsibilities requires learning how to order materials in a variety of formats; learning basic accounting and budgeting practices; a knowledge of institutional fiscal and procurement policies and practices; along with strong communication skills as acquisitions librarians truly interact with staff in all library departments, as well as outside vendors. Some aspects of the work, such as managing collection budgets, allocations, expenditures, and encumbrances can at times be daunting, especially when end-of-year deadlines are looming. However, the variety of responsibilities that come with acquisitions make this one of the most rewarding service points in a library. If you have just taken on acquisitions responsibilities, you will want to understand the basic concepts and philosophy behind acquisitions work and develop an understanding for the day-to-day workflow"--