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"Strategies for effectively managing how information technology impacts human and organizational behavior are discussed in this business guide. Covering both the ôsoftö and ôhardö dimensions of organizational development, information is provided on e-communication, virtual teams, and action learning. A framework for increasing crosscultural efficiency and the global economy engagement is provided."
"This book presents quality articles focused on key issues concerning the behavioral and social aspects of information technology"--Provided by publisher.
The growth of modern information technology has created a challenge in the organizational and managerial areas of IT. While technological advances often make tasks easier, the human side of a task is still affected. Cases on the Human Side of Information Technology provides many real-life examples of how organizations have handled human side issues in the overall utilization and management of IT. It presents information to assist educators and professionals in the implementation of strategies for the benefit of the company or organization.
Emerging information technologies of the past few decades are now providing organizations with new tools to develop innovative organizational concepts and applications. This book is a collection of timely research and practical papers on the subject of IT management and its role in organizational innovation.
Discussing the most recent research and development in the discipline, this book explores the complex and interdependent roles humans and computers play in information systems.
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.
Advances of information and communications technologies have created new forces in managing organizations. These forces are leading modern organizations to reassess their current structures to become more effective in the growing global economy. This Proceedings is aimed at the challenges involved in effective utilization and management of technologies in contemporary organizations.
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
"Assisting individuals interested in and responsible for the management of major change within organizations, this book provides the theories and values that should be adhered to in order to achieve change successfully and effectively. The complexities of the change process are explained, and practical guidance for those trying to mold change so that it can offer a route to a better quality of life is provided. This book also examines what has been called the sociotechnical philosophy of taking the needs of people into account when new work systems are being introduced."
Information systems professionals learn best from the experiences of others. Successes and failures from others can help the IS commonly further develop and flourish. This book is a compilation of original case studies that describe information technology experiences in both domestic and international organizations.