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This stimulating and original study is written for nurses, midwives, health visitors and others, such as teachers, social workers and managers engaged in 'caring'. It will interest a variety of students, not only of nursing, but also of women's studies and sociology. The research on which this book is based shows the importance of the charge nurse or ward sister in making emotional style in which it was given, and that nurses felt better able to care for patients and colleagues when their learning environment was emotionally supportive.
This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.
In this new collection of thirteen essays, Arlie Russell HochschildÑauthor of the groundbreaking exploration of emotional labor, The Managed Heart and The Outsourced SelfÑfocuses squarely on the impact of social forces on the emotional side of intimate life. From the ÒworkÓ it takes to keep personal life personal, put feeling into work, and empathize with others; to the cultural ÒblurÓ between market and home; the effect of a social class gap on family wellbeing; and the movement of care workers around the globe, Hochschild raises deep questions about the modern age. In an eponymous essay, she even points towards a possible future in which a person asking ÒHowÕs the family?Ó hears the proud answer, ÒCouldnÕt be better.Ó
This book considers the ways in which the need to show (or hide) particular emotions translate into job roles - specifically those of leaders or managers - where the relationships are lasting, multi-directional and have complex, ongoing goals. The book contends that these multifaceted relationships contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the 'emotional labour' species.
Every day for the next twenty years, more than 10,000 people in the United States will turn 65. With life expectancies increasing as well, many of these Americans will eventually require round-the-clock attention—and we have only begun to prepare for the challenge of caring for them. In Labors of Love, Jason Rodriquez examines the world of the fast-growing elder care industry, providing a nuanced and balanced portrait of the day-to-day lives of the people and organizations that devote their time to supporting America’s aging population. Through extensive ethnographic research, interviews with staff and management, and analysis of internal documents, Rodriquez explores the inner workings of two different nursing homes—one for-profit and one non-profit—to understand the connections among the administrative regulations, the professional requirements, and the type of care provided in both types of facilities. He reveals a variety of challenges that nursing home care workers face day to day: battles over the budget; the administrative hurdles of Medicaid and Medicare; the employees’ struggle to balance financial stability and compassionate care for residents. Yet, Rodriquez argues, nursing home workers give meaning and dignity to their work by building emotional attachments to residents and their care. An unprecedented study, Labors of Love brings new insight into the underlying structures of a crucial and expanding sector of the American health care system.
This stimulating and original study is written for nurses, midwives, health visitors and others, such as teachers, social workers and managers engaged in 'caring'. It will interest a variety of students, not only of nursing, but also of women's studies and sociology. The research on which this book is based shows the importance of the charge nurse or ward sister in making emotional style in which it was given, and that nurses felt better able to care for patients and colleagues when their learning environment was emotionally supportive.
As nurses become responsible for increasingly technical service delivery, has the profession lost its focus on the emotional and human aspects of the role? Do care and compassion remain at the heart of contemporary nursing practice? In this major reworking of a classic text, respected author Pam Smith emphasizes the continued relevance of emotional labour within the modern healthcare context. Revisiting her original findings in light of fresh theoretical perspectives and data drawn from her own new research studies, Smith explores the ways in which the experience of learning nursing and caring is changing in the twenty-first century. A vivid example of the significance of nursing's evidence base, this timely new edition: addresses the most emotionally challenging aspects of the nursing role, including encountering death and dying on the ward; examines the impact of race, age, gender and violence in providing patient centred care; interrogates the importance of the role of practice educators and mentors in practice settings. An inspiring text for the next generation of nurses, The Emotional Labour of Nursing Revisited is an essential read for anyone interested in the contemporary challenges of keeping the whole person at the centre of their practice.
"This book is of value to nurses at all levels of their career."--Critical Care Nurse "This is a very practical and easy to read book with many strategies to help new nurses adapt to the stressors of the workplace. It is filled with thought-provoking stories and activities that can foster confidence in tackling workplace issues as well as self-care activities to enhance wholeness and wellbeing. Some suggested strategies for successful outcomes include finding a good mentor, relaxation techniques, using humor, self-reflection, and exercising. There is something in this book for everyone."Score: 96, 4 stars. --Doody's Medical Reviews This essential resource is for nursing and allied health students across the globe who are undertaking-or are about to undertake-their internship and initial work experience. This reference identifies practical strategies for career advancement and for overcoming stressors and challenges in the workplace. With the tools from this book, readers will be able to gain the strength and tactics to break the cycles of hostility and workplace negativity, and thereby change the health system and provide better care for their clients. Key Features: Presents primary narratives and resilience strategies Provides creative resolutions for coping with complex clients, grief, inter-professional tensions, and more difficult issues Contains reader activities that encourage students to become agents of change Highlights resilience strategies; key coping mechanisms; lessons learned; discussion questions; creative thinking exercises; and teacher-related activities
Change is frequent in healthcare, yet change management is often far from perfect. This book considers the complexity of change within large organisations, explores existing models of change and emphasises the vital role of emotional and cognitive readiness in successful change management. Despite the plethora of organisational change management approaches used in healthcare, the success rate of change in organisations can be as low as 30 percent. New thinking about change management is required to improve success in service development, improvement and innovation. Arguing that emotional and cognitive readiness for change requires engagement with the people involved, and a thorough understanding of areas of friction and potential challenge, this book also delves into the neglected issue of emotion, examining emotional labour and emotion and change. It investigates how human emotion can be incorporated into Change Management Models, alongside and intertwined with cognitive approaches, to support effective change. Using the NHS as a central case study, this book incorporates examples of actual change from a range of healthcare settings from acute to primary care, enabling readers to see how Change Management Models can be adapted and utilised in practice. This is an essential read for students, as future change leaders, and practitioners and managers leading and managing change in healthcare.
Mental Health Nursing: Applying Theory to Practice is a new Australian text combining a theoretical approach to mental health nursing with clinical reasoning and a practical framework for real-life nursing situations. Ideal for both clinical and theory mental health course units, the text was developed with input from consumers and clinicians, and includes the clinical manifestations, impacts, treatment and management of persons suffering from mental illness. Chapters on suicide and self-harm, and Mental Health First Aid provide detailed coverage of these contemporary mental health issues, while a chapter on mental state examination (MSE) comprehensively explores MSE in a style similar to a traditional psychiatry text and in the context of many different mental health conditions, giving students multiple perspectives of presentations. Critical thinking and review questions challenge students to apply theory to practice, and pharmacology is discussed in each disorder-chapter, helping students to contextualise their learning. With coverage of the Mental Health Act (2014), and criteria from the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition (DSM-5) integrated throughout, the text equips students with a working understanding of major mental health disorders, and the ability to work practically when engaging with persons suffering from mental illness. New, print versions of this book come with bonus online study tools on the CourseMate Express and Search Me! Nursing platforms.