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Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.
Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.
A collection of modern-day urban myths and folklore explores questions relating to famous figures, government conspiracies, paranoia, revenge, chain letters, and humiliating experiences.
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
You’re no idiot, of course. You know life is a journey and that physical birth and death are its points of transition. Many people, across cultures and faiths, believe the spirit lives on—and have experienced contact with the spirits of loved ones who have passed to the higher side. This contact is joyous, comforting, and healing—but you wonder if it’s really real and whether you can share in it, too. Don’t give up the spirit! The Complete Idiot’s Guide® to Communicating with Spirits will show you exactly how to uncover your own mediumistic capabilities and connect with those no longer on the earth plane. In this Complete Idiot’s Guide®, you get: --Tips on how to connect with your personal divine energy through prayer, meditation, and dreams. --Information on the birth of the human soul—as perceived through theological, metaphysical, and spiritual viewpoints. --Exercises to help you develop your mediumistic abilities. --Tangible evidence of the continuity of life as presented through the experiences and spirit drawings of medium Rita S. Berkowitz.
• Illustrates how to make money and keep it with time-honored strategies • Insightful real-life anecdotes to illustrate key concepts
Presents strategies and techniques designed to increase reading speed, and improve comprehension and retention of a variety of reading materials.