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This book is about how the chief executivealong with everyone else directly involvedneeds to think about transforming an okay organization into a fully competent one. Everyone would like to have a more competent organization. There is a lot of fairy dust out there about how to accomplish that the easy way. But there is no easy way . . . that works. To customers and other stakeholders, it is the performance of the organization that matters. They could not care less about promises that are only sometimes kept. They expect performance. This book not only tells you how you have to think in order to make this happen but it offers many of the basic tools and techniques for doing so. Making a fully competent organization is a tough go, but it is doable. This book tells you how. It is based upon many years of successful, hands-on experience in creating fully competenteven greatorganizations of all sorts and sizes. With this book as your guide, you, too, could have that competent organization you dare to dream of. For the past forty-five years or so, I have been traveling the world doing hundreds of seminars for chief executives. My main contribution, however, has been working in the trenches with a few of them to help them make competent or even great organizations. Each is a complex endeavor that has to be customized to the particular organization and its particular executives. Ive talked about this. And Ive answered many questions about it. The time finally came to set forth how to think about doing this, as well as how to get started in actually implementing some of the basics. This book summarizes my unique approach to making high-performance organizations and the leadership required to do so. It is dedicated to those courageous and committed chief executives who volunteered to undergo the stresses and anguish of making great things happen. It is likely that I have learned as much from them as they have learned from me. We have been passionate partners in making great things happen.
This book addresses one of the most critical issues facing global business leaders and the multicultural workforce – how to work and relate effectively in the intercultural contexts. The author presents business professionals, practitioners and academics with the Collaborative Intercultural Competence Model. Based on solid theoretical assumptions and real intercultural experiences, this model is to help professionals work more effectively across and within cultures. This book expands the traditional presentation of existing knowledge by providing a unified discussion of intercultural communication and its conceptual foundations. The book offers readers with a contemporary insight into the intercultural competence phenomenon and highlights the basis for its experience-based inquiry, assessment and development. A distinctive feature of Intercultural Competence in Organizations is its comprehensive coverage of the intercultural competence framework from both communication and organizational behavior perspectives. This book does not cover traditional areas of international business, international management, global management strategy and policy and cross-cultural comparative management, but focuses on theoretical foundations of intercultural competence and intercultural competence research and practice. The author describes the complex nature of intercultural competence in a straightforward format which helps professionals, practitioners and students to envision a variety of intercultural situations in which they may behave competently. Thus, the conceptual acumen of this title is to understand the premises of intercultural competence, embrace its theoretical assumptions, see its practical applicability, and advance individual intercultural competence. Featuring examples and skill development exercises, this book will be appealing to professionals, practitioners, students, academics and policy makers in the field of international business, management and communication. “Dr. Matveev challenges his readers to develop their intercultural competence so as to make themselves more effective, more humane and more socially skilled in a world that increasingly involves extensive contact across various groups of people.” --from the Foreword by Richard W. Brislin, University of Hawaii “Dr. Matveev creates an awareness of intercultural competence by exposing the reader to the theoretical concepts and practical tools. Business people and academics will use this book to recognize and leverage the benefits of cultural diversity.” --Berthold Mukuahima, Director of Human Capital, Ohlthaver & List Group, Namibia “Dr. Matveev reveals how intercultural competence of professional multicultural teams helps in achieving corporate competitive advantage and longevity in a challenging globalized world. This book is very useful for managers, scholars and students who want to elevate the efficacy of intercultural relationship in their professional and personal lives.” --Srečko Čebron, Management Board Member, Sava Reinsurance Company, Slovenia /div
Olmstead writes from an open systems perspective—a viewpoint of organizations that adapt quickly to turbulent, uncertain business environments—offering an integrated, understandable, and highly practical way to analyze, assess, and improve organization performance. He demonstrates how organizations actually function, and shows how they can identify and overcome obstacles by creating organizational competence-the critical elements that give organizations the ability to perform effectively in the modern business world. Upper level students, scholars, and teachers will find Olmstead's book an important addition to their academic reading lists. For practitioners, particularly those in rapid response organizations, this book will be an indispensable aid in the struggle to keep their organizations up to date and abreast of the competition.
Travel where you will in todays America, and youre likely to be drawn into a conversation about mistreatment by one or more of todays organizations. Someone ordered something. But when the order came it wasnt what they ordered. That was two years ago and still ongoing. Or Your call is very important to us. Thats why youre number 19 in the queue. Doctors and hospitals make mistakes. Only a few are really fatal. But they have insurance for that. Will you get what you want from an organization? It may depend upon whom in the organizations youre talking to. An organizations marketing is not an organizations performance. Its just talk. Organizations live and die by their deeds. This book tells you how. Malfunctions in organizations are ubiquitous. They occur in every kind of organization of every size. Why is that? How do you avoid falling victim to the conventional, to mediocrity? This book can be your guide. Add to that the fact that highly paid CEOs are often frustrated by the performance of their own organizations. Thats one reason for their ever-shortening tenure in that role. They are often disgruntled by the performance of their own executives and managers. And those employees are often openly dissatisfied with the organizations where they work. Even after thousands of books and many thousands of conferences since the 1970s, our organizations dont seem to be doing much better. Here is that rare book that tells you how to perform in the real world. This book addresses those problems head-on. It addresses the sources (not the symptoms) of organizational dysfunctions. Regardless of title, you wont find elsewhere a better guide to making competent organizations, which is where the problems lie. This book is about how you, the CEO or CEO aspirant, need to think about what needs thinking about, for how you think about what needs thinking about will determine who you are. And who you are determines what you can and cannot do about making yours a fully functioning, competent organization. Just reading about it is not of much help. Aristotle said many years ago, What you must learn, you must learn by doing. This book is unique; it tells you how to do just that.
Competent companies are good at what they do. But it’s when knowledge challenges generally held beliefs and when expertise challenges authority, that companies are put to the test – whether they can learn and change or whether they cannot. The Competent Company provides a series of insights about professional competence, knowledge and expertise as well as organizational learning, knowledge management and mission delivery.
The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.
This book will provide practitioners, researchers and counsellor trainers with the knowledge they need to influence more competent therapeutic practice with a diverse clientele. It is a companion volume to Volume 7 in the Multicultural Aspects of Counseling series.
This powerful third edition offers fresh approaches that enable school leaders to engage in effective interactions with students, educators, and the communities they serve.
Offers an empirical, ``total'' system approach that determines which characteristics of managers enable them to be effective in various management jobs. Presents a large-scale, intensive study (2,000 managers holding 41 different jobs in 12 organizations) that provides a context for identifying the special characteristics, as well as assessing and developing managerial talent. Develops a logical, integrated model of managerial competence that explains the relationship of these characteristics to each other, to the functions of the management job, and to the key aspects of the internal organizational environment. Also introduces a model of individual competence.
Based on the National Communication Association's conceptual model for teaching and evaluating undergraduate public speeches (as developed by the author and others), Sherwyn P. Morreale offers a highly accessible, easy-to-teach, easy-to-learn approach to public speaking. The approach adopted in the text includes eight public speaking competencies - four on speech preparation and four on speech delivery - which are enhanced by emphasizing the impact of technology, ethics, culture, and diversity on public speaking. A number of unique features designed to improve teaching and learning include: - Students used as examples in each chapter so that readers can follow them as they learn about public speaking; - Tables and boxed text to reinforce the most important learning points; - Checkpoint and self-assessment tools so that readers can determine their level of competence and find out whether they are ready to proceed to the next chapter; - Competence-building activities for students to apply chapter concepts and practice public speaking strategies in the classroom or as take-home assignments; - An accompanying website which is updated on a regular basis and offers a forum for students to contact the author. Designed for introductory-level public speaking courses taught at two- and four-year colleges and universities, this text offers a distinctively practical alternative for students and teachers to achieve consistency across multiple sections of the public speaking course. An instructor's manual is available on request.