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The proven prescription for powerful business communication Sending an email plagued with typos. Rushing through a presentation. Never saying “no.” Under-dressing for a company event. What do these all have in common? Bad messaging. The Communication Clinic is a comprehensive, commonsense guide to getting the job of your dreams and presenting yourself in the best light through your writing, speaking, body language, and overall appearance. In no time, you’ll begin recognizing the subtle mistakes that are holding you back, and taking steps to overcome them. The Communication Clinic provides the proven prescription for: • Writing effective emails • Developing a professional presence • Mastering verbal and nonverbal communication • Using social media for career success • Designing and delivering powerful presentations • Being assertive (but not aggressive) in person and online • Managing conflict Business interactions are increasingly done over digital platforms and across traditional boundaries. Never has clear communication been more critical. Unskilled communicators can create awkward situations, negatively affect business profitability, and even end their own careers with a few poorly chosen keystrokes. Consult The Communication Clinic and you’ll show everyone that you understand your job, that you care about your career, and that you work well with others—all of which come across loud and clear through effective communication.
Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to: • Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students • Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers • Identify common misperceptions and myths in healthcare communication and respond to them successfully • Cultivate a true sense of empathy—with patients and fellow caregivers alike—while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors’ passion for their work, and elevate any organization.
It's no fun when you have to wait. And Hanna has to wait for her little brother Peter a lot. She waits at the speech-language pathologist's office, at story time-will it ever be her turn? Many brothers and sisters of children with a speech-language disorder have a hard time understanding why their sibling is getting extra attention. It's no surprise when they feel left out. This engaging story shows how Hanna, with a little help, learns to understand her feelings and find a way for both Peter and her to have their turn. The endearing illustrations bring the story to life and make this a warm and accessible story for sharing at bedtime-or anytime. This book can be used by parents, speech-language pathologists, and educators as a springboard for more conversations. It includes a section of helpful and practical communication tips for the whole family. Discussion starters help children understand and communicate their feelings.
Now in its third edition, Counseling in Communication Disorders: A Wellness Perspective continues to be an essential and admired text for counseling related courses in graduate speech-language pathology and audiology programs. The counseling skills introduced in this book are based on the model of positive psychology, a rapidly growing branch of psychology that focuses on mental health and well-being and how to achieve and maintain these states. By incorporating the key elements of positive psychology into clinical practice, clinicians can more effectively help patients live productively and successfully with their communication disorders. The authors offer examples, exercises, and specific techniques for working with individuals and their families across the spectrum of communication disorders, from infancy through end-of-life needs. In addition, they also feature one-on-one activities and model workshop examples for use in teaching counseling strategies to groups or classes. New to the Third Edition: Expanded information on issues concerning cultural diversity, especially in regard to children and their familiesExpanded strategies for recognizing and growing strengths in family dynamics including early intervention.Extended considerations for counseling individuals and families when deterioration of abilities is expected.More in-depth information on the unique problems of persons with mild cognitive impairment, primary progressive aphasia, and chronic traumatic encephalopathy.Updates on findings and issues in Positive PsychologyInformation introducing clinicians and students to Posttraumatic Growth and its relevance to the fieldUpdated counseling literature throughout With its updates and additions, Counseling in Communication Disorders: A Wellness Perspective, Third Edition, is destined to remain a popular resource and teaching tool for developing speech-language pathologists and audiologists.
This book addresses the question of how health care teams function on a daily basis through an innovative ethnography of communication in an interdisciplinary geriatric team. To illustrate the complexity of teamwork, backstage communication processes among team members are richly described, their effects on frontstage communication with patients delineated, m and a model of embedded teamwork developed. The presentation enables readers to explore the relationships among epistemology, methodology, and writing practices in health care
The Definitive Guide to Professional Behavior Whether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format. "If you are looking for practical guidelines on how to conduct yourself in a business situation, what behaviors you need to use to get ahead, and how to be sure that you do not offend others, read this book!" -- MADELINE BELL, President and COO, The Children's Hospital of Philadelphia "Pachter has once again done an excellent job at highlighting some key tools to succeed in leadership and how to conduct yourself in the workplace." -- JOSEPH A. BARONE, PharmD, FCCP, Acting Dean and Professor II, Rutgers University, Ernest Mario School of Pharmacy "The pragmatic advice Barbara offers is sure to meaningfully help people be more confident and effective in multiple business situations." -- ELIZABETH WALKER, Vice President, Global Talent Management, Campbell Soup Company “Readable, well-organized . . . presents practical, sound advice on the most common situations involving business etiquette: communication, body language, dress, dining, telephone, and cell phone use, making presentations, job interviewing, and many other essentials. Recommended. All business collections and readership levels.” -- CHOICE
This is the future. Join the revolution. Transform your organization the Cleveland Clinic way. "One of the best healthcare systems in the world." President Barack Obama American healthcare is in crisis. It doesn't have to be. There's a revolution going on right now. On the frontiers of medicine, some doctors have developed an approach for treating people that is more effective, more humane, and more affordable. It's an approach to healthcare that has captured the attention of the media and business elite--and the President of the United States. It's all happening at Cleveland Clinic, one of the most innovative, forward-looking medical institutions in the nation. In this groundbreaking book, the man who leads this global organization, Toby Cosgrove, MD, reveals how the Clinic works so well and argues persuasively for why it should be the model for the nation. He details how Cleveland Clinic focuses on the eight key trends that are shaping the future of medicine. Readers will learn: Why group practices provide not only better--but cheaper--care Why collaborative medicine is more effective How big data can be harnessed to improve the quality of care and lower costs How cooperative practices can be the wellspring of innovation Why empathy is crucial to better patient outcomes Why wellness of both mind and body depends on healthcare, not sickcare How care is best provided in different settings for greater comfort and value How tailor-made care treats a person instead of a disease This enhanced eBook includes 8 videos that include interviews with the doctors and executives who helped shape the Cleveland Clinic’s successful strategy. It also includes visuals of patients/doctor interactions and the hospital’s facilities. At its core is Cleveland Clinic's emphasis on patient care and patient experience. A refreshingly positive and practical vision of healthcare, The Cleveland Clinic Way is essential reading for healthcare and business executives, medical professionals, industry analysts, and policymakers. It gives leaders lessons they can apply to their own organizations to achieve results and empowers average Americans to make more informed healthcare decisions. PRAISE FOR THE CLEVELAND CLINIC WAY "A brilliant doctor and leader lays out practical and thought-provoking prescriptions for America's healthcare future. A must-read." -- Jack Welch, former Chairman and CEO of General Electric Company "The Cleveland Clinic Way is what the healthcare system in this country needs: honesty about the challenges, optimism about our ability to address them, and a focus on solutions. A must-read for healthcare leaders, it's written in clear, inclusive language that makes it just as valuable for the rest of us." -- John Chambers, Chairman and CEO of Cisco "A pioneer in American healthcare, Toby Cosgrove shows just how the diligence and innovative thinking behind Cleveland Clinic has helped solve fundamental problems most other places barely touch. There are lessons here for everyone--patient, physician, and policymaker alike." -- Atul Gawande, MD, professor at Harvard Medical School and bestselling author of The Checklist Manifesto "Toby Cosgrove frames the eight important trends that will transform the U.S. healthcare system. The Cleveland Clinic Way is a good road map for those who want to make the U.S. healthcare system better." -- Jeffrey Immelt, Chairman and CEO of General Electric Company
Measuring Voice, Speech, and Swallowing in the Clinic and Laboratory provides a definitive reference and text for methods of measurement of voice, speech, and swallowing functioning and disorders. It was developed for measurement courses in speech-language pathology graduate and doctoral programs and is also an essential reference for practitioners or anyone who needs to make quantitative assessments of the systems involved. The goal of this text is to provide basic information on the instruments and measures commonly used for assessing and treating persons with disorders of voice, speech, and swallowing for clinical practice, research studies, and conducting clinical trials. New developments in electrical and magnetic stimulation for noninvasive stimulation of nerves, muscles, and the brain are provided for augmenting treatment benefits for persons with voice, speech, and swallowing disorders. Other new techniques included are electromyography, articulography, transcranial magnetic stimulation, functional MRI, fNIRS, DTI, and transcranial direct current stimulation for treatment applications. The text includes methods for recording and analyzing speech, acoustics, imaging and kinematics of vocal tract motion, air pressure, airflow, respiration, clinical evaluation of voice and swallowing disorders, and functional and structural neuroimaging. Many of the methods are applicable for use in clinical practice and clinical research. Key Features: More than 250 full-color imagesSummary tables to guide selection of instruments and measures for various applicationsEach chapter begins and ends with an overview and conclusion for review of contentAppendices of measurement standards Clinical investigators and clinicians wanting to measure voice, speech, and swallowing functions for clinical documentation will benefit from this book, as will students and professors. Measuring Voice, Speech, and Swallowing in the Clinic and Laboratorypulls together the necessary information on methods of measurement from different disciplines and sources into one convenient resource. Information on measurement in the fields of voice, speech, and swallowing is now readily available for training doctoral students and guidance of clinicians incorporating instrumental assessment into their practice.
Successfully Use Storybooks to: Reduce Planning Time Easily Work in Groups Simultaneously Target Communication and Academic Goals Storybooks provide a platform to address academic needs and therapeutic goals simultaneously while accounting for social and cultural factors. This book is over 200 pages of templates, activity ideas, and materials you need to powerfully change how students tell stories. We all love using storybooks in intervention but the question is: How do we do use them effectively? Literacy-Based Speech and Language Therapy Activities makes improving your therapy and reducing your planning time a reality. This 200-page book is full of templates, explanations, and examples for you to experience the same success we do with our busy, diverse caseloads. Section 1 highlights The Research Behind Why Literacy-Based Intervention Works so well. In Section 2 we learn how to decide if language difficulties are due to an impairment, second-language influence, or cultural difference. After reading Section 3, you will be able to take any activity including your favorite storybook and design therapy that will last for several weeks. We provide pre-, during, and post-reading explanations and activities to assist in making your literacy-based intervention applicable to all age groups and disorder classes. Taking data and measuring progress are some of the most difficult things to do well. In Section 4, we walk step-by-step through a child's story to see what is present or missing, and how to write concrete, measurable goals. Section 5 is 50 pages of easily reproducible templates to be used individually or in groups. Lastly, in Section 6, we harness the power of high engagement and make Incredible Games that Match Story Content. And a bonus! We end this book listing some of the best storybooks for intervention that are divided by age, grade, topic, and goals.