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Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition. Successful Service Design for Telecommunications provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment. Key features: Defines what telecommunications services are from business, technical and operational perspectives Explains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services The principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services Includes references to the current best practices and industry standards and complements the eTom and the OSS/ BSS models proposed by the TeleManagement Forum Features numerous real-life scenarios and examples to support the discussion on the key concepts of service design This book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful.
Guide to Telecommunications Technology focuses on the technology that forms the basis for all voice and data networks. The book discusses fundamental signaling principles and explains how early telephone and computer inventions influenced modern technology. Chapters explore topics such as switching, datatransmission, broadband, wireless LANs, and network access methods. Techniques and tools involved in recognizing and addressing information security threats are also covered. The book concludes with a chapter on voice-over-network and convergence technologies, encouraging students to synthesize what they have learned about the traditionally separate fields of telephony and data technologies. Guide to Telecommunications Technology provides a solid foundation for more advanced studies in voice and data networking.
Written by the seasoned telecommunications training experts at Hill Associates, this book provides you with a step-by-step introduction to the industry, and includes practical hands-on tips and techniques on implementing key technologies. Covers emerging topics such as optical networking, wireless communication, and convergence, and contains blueprints that help bring the technology to life.
This authoritative handbook, contributed to by a team of international experts, covers the most dynamic areas in the changing telecommunications landscape. Written for telecommunications specialists who implement the new technologies, The CRC Handbook of Modern Telecommunications is an excellent companion volume to the authors' The Telecommunicatio
Covering the latest trends and technology changes, this is the fully updated and revised bestselling guide to telecommunications for the nontechnical professional. Includes sections on convergence, globalization, speech recognition, and 3G cellular networks.