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Taxpayer Service: State Experiences Indicate IRS Would Face Challenges Developing an Internet Filing System with Net Benefits
Seventeen in a series of annual reports comparing business regulation in 190 economies, Doing Business 2020 measures aspects of regulation affecting 10 areas of everyday business activity.
Pursuant to a congressional request, GAO summarized the Internal Revenue Service's (IRS) development and implementation of its Electronic Filing System for tax year 1988, focusing on: (1) system software testing; (2) assistance to tax preparers experiencing problems; (3) enhancements to the computer system that receives returns; (4) preparer participation in the program; (5) equipment and software installation at IRS service centers; and (6) technical and legal issues. GAO found that IRS: (1) did not achieve all of the expected benefits of electronic filing during tax year 1988 because of unresolved software deficiencies; (2) revised software without the required testing and approval; (3) established help desks to handle preparers' questions regarding their problems transmitting returns and retrieving acknowledgement files; and (4) developed additional software after it bought a computer to receive the returns, to make its output compatible with the mainframe computer. GAO also found that IRS: (1) planned to encourage wider preparer participation by marketing the filing system to more preparers; (2) had not decided how many service centers it would equip to receive and process returns; (3) was considering two alternatives for expediting the review and storage of signature documents through further automation; and (4) was considering whether preparers needed to submit paper W-2 forms with their electronic returns.
Building on previous FAD work in the tax administration field, this paper defines broad criteria for diagnosing the problems in a country’s tax administration and formulating an appropriate reform strategy. To be effective, this strategy should be based on the size of the tax gap and the country’s particular circumstances. This paper discusses some guiding principles which have provided the basis for successful reforms, including: reducing the tax system’s complexity, encouraging taxpayers’ voluntary compliance, differentiating the treatment of taxpayers by their revenue potential, and ensuring the reform’s effective management. Also discussed are specific bottlenecks that hinder the effectiveness of the tax administration’s operations.
This paper addresses core challenges that all tax administrations face in dealing with noncompliance—which are now receiving renewed attention. Long a priority in developing countries, assuring strong compliance has acquired greater priority in countries facing intensified revenue needs, and is critical for fairness and statebuilding. Series: Policy Papers