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Staff-Less Libraries: Innovative Staff Design considers the challenges of this approach, its pros and cons, identifies international experiences, and discusses best practices. It presents a step-by-step approach to implementing a staffless library and/or services, and seeks to inspire professionals to share experiences and optimize their library. Staff-less public libraries, enabled by technological developments, represent a significant and innovative aspect of the development of public libraries. The concept radically enlarges the availability of user access to public libraries. Some Danish public library branches have, for example, increased their weekly opening hours from 20 to 80 hours per week. In Denmark, the concept has been quite successful, increasing the number of staff-less libraries from 81 public library units in 2011 to 260 in 2014. From a longer view, however, the staff-less library concept contributes to the modernization of public libraries by further opening the library. Many library professionals have been surprised by the near absence of vandalism through the staffl-ess opening hours. According to the latest trend, the staffless library model is gradually moving from thinly populated rural areas and suburban neighborhoods to urban contexts. This book explores the concept, hence furthering the debate. - Presents and considers the idea of staff-less libraries using evidence-based data - Considers the challenges, pros, and cons of the staff-less library - Identifies international experiences, best practices, and draws out a step-by-step approach to implementation
COVID-19 is profoundly affecting the ways in which we live, learn, plan, and develop. What does COVID-19 mean for the future of digital information use and delivery, and for more traditional forms of library provision? Libraries, Digital Information, and COVID gives immediate and long-term solutions for librarians responding to the challenge of COVID-19. The book helps library leaders prepare for a post-COVID-19 world, giving guidance on developing sustainable solutions. The need for sustainable digital access has now become acute, and while offering a physical space will remain important, current events are likely to trigger a shift toward off-site working and study, making online access to information more crucial. Libraries have already been providing access to digital information as a premium service. New forms and use of materials all serve to eliminate the need for direct contact in a physical space. Such spaces will come to be predicated on evolving systems of digital information, as critical needs are met by remote delivery of goods and services. Intensified financial pressure will also shape the future, with a reassessment of information and its commercial value. In response, there will be a massification of provision through increased cooperation and collaboration. These significant transitions are driving professionals to rethink and question their identities, values, and purpose. This book responds to these issues by examining the practicalities of running a library during and after the pandemic, answering questions such as: What do we know so far? How are institutions coping? Where are providers placing themselves on the digital/print and the remote/face-to-face continuums? This edited volume gives analysis and examples from around the globe on how libraries are managing to deliver access and services during COVID-19. This practical and thoughtful book provides a framework within which library directors and their staff can plan sustainable services and collections for an uncertain future. - Focuses on the immediate practicalities of service provision under COVID-19 - Considers longer-term strategic responses to emerging challenges - Identifies key concerns and problems for librarians and library leaders - Analyzes approaches to COVID-19 planning - Presents and examines exemplars of best practice from around the world - Offers practical models and a useful framework for the future
Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to: Understand the mission and role of the library in its community Be familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issues Know the responsibility and relationships among library departments Practice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies. Understand how libraries are governed and funded within their organizations or government structures Realize the value of cooperation to enhance services Practice quality customer service Communicate and promote the library’s values and services Recognize and respond to diversity in user needs
This practical guidebook presents an infrastructure for training library staff, starting with a robust onboarding process and continuing through a staff member's entire duration at an institution. Because library services and resources can change rapidly, ongoing training is an important aspect of library operations. Training can be a particular challenge at large, multi-branch library systems, because it can be difficult to ensure all staff are able to receive the relevant information. Written for library managers and training leaders, A Complete Guide to Training Library Staff presents a comprehensive lifecycle for staff development with a focus on tools and techniques to build a sustainable training program, set staff up for success in their positions, and develop a positive and supportive community across the library. Authors Emily Leachman and A. Garrison Libby spearheaded their library's movement to largely online trainings, which are inclusive of staff at all branch locations. This practical guidebook helps managers and trainers develop a comprehensive plan that allows new staff to quickly become acquainted with the operations of the library, provides ongoing training to make staff aware of new procedures and services, and creates a collaborative and supportive training environment to empower staff to learn and lead.
The services provided by the twenty-first century medical library are evolving, from circulating print materials, interlibrary loan, and traditional reference desk services to services like in depth literature searches, systematic reviews, and research impact studies. To support these changing services, the medical library must re-evaluate, reassess and redeploy its staff, providing them with new opportunities to grow and develop in new areas to support the evolving needs of the library. However, staff cannot be expected to embrace new roles without buy in, training and without developing a plan for assessing whether or not they are successful in their new roles. Transforming Medical Library Staff for the Twenty-First Century focuses on how the medical library can redeploy its staff to support these new services through actively engaging and empowering them in the process. This book shares best practices in developing and motivating staff to accept and welcome the changing priorities of medical libraries.
In recent years, there has been an increased urgency and appeal to examine the impacts of systemic racism in all parts of society, and the field of library and information science is no exception. To actively combat enabling and perpetuating structural racism and white supremacy, libraries across the globe are addressing justice, equity, diversity, and inclusion (JEDI) by investing resources, creating initiatives, and engaging in reflection and deep questioning. Perspectives on Justice, Equity, Diversity, and Inclusion in Libraries examines how JEDI initiatives and actions have been incorporated into all aspects of librarianship and various types of libraries. The book serves as a collection of exemplary cases across all settings of librarianship to showcase how this work is being implemented and to provide commentary on implications and future opportunities for growth. Covering key topics such as community, ethics, and inclusive spaces, this premier reference source is ideal for administrators, policymakers, academicians, researchers, scholars, practitioners, librarians, instructors, and students.
Library Juice Concentrate is a compilation of the best of Library Juice, an e-zine published by Rory Litwin between 1998 and 2005 that dealt with foundational questions of librarianship during a period of rapid change. Library Juice served as the record for the "library left" during this period, including its veterans and newcomers, while at the same time offering original reflections on traditional questions. The book includes essays and other artifacts that investigate professional neutrality, intellectual freedom, alternative literature, the social effects of technological change, the cultural identity of the librarian, "anarchist librarianship," the Cuba debate, Google's scanning project, subject heading reform, and other issues. The aim of the essays in Library Juice Concentrate is to provoke original thought and to encourage newcomers in the field to participate in professional discourse with confidence and with attention to the intellectual and political struggles of the past.
This standard text has been fully revised and updated for its fourth edition to reflect continuing technological changes, as well as issues such as social inclusion, lifelong learning and European employment legislation. Chapter 1 on the working environment has been completely rewritten. The present environment brings problems of staff motivation, de-professionalization and the loss of control: Chapter 2 reminds readers of basic motivation theories, now presented in a more logical sequence, and how to deal with such problems. Chapter 3 on workforce planning has been retitled Human Resource Planning and revised to take into account the modes of staffing appropriate for today's turbulent environment. Effective human resource planning requires excellent selection and recruitment procedures: best practice and developments in this area are explored in Chapters 4, Job Descriptions and Person Specifications, and 5, Recruitment and Selection of Staff. In Chapter 6 on staff appraisal more attention has been given to multi-rating approaches, such as 360° whereby different aspects of work can be assessed by different groups of people, and to appraisal of junior by senior staff. The last decade has seen increased emphasis on training and development to deliver high quality services in a climate of constant change. Chapter 7 has therefore been reordered and expanded in order to reflect new approaches and changes in this area. In Chapter 8, Staff Supervision and Interpersonal Skills, recent emphasis on leadership and counselling skills are reflected, as is the growing need to do more with less through enhanced time management and stress management techniques. With this new edition, this core guide brings professionals involved in managing library and information staff up to date with how to cope with the most pressing problems and challenges in today's fast-changing environment.