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The inspiration for the epic MTV series, the world of Shannara is brimming with untold stories and unexplored territory. Now bestselling author Terry Brooks breaks new ground with a standalone adventure that's sure to thrill veteran readers and recent converts alike. The mysterious, magic-wielding Druid order has existed for long ages, battling any evil that threatens the Four Lands--and struggling to be understood and accepted by outsiders. But their hopes of building goodwill are dashed when a demon's murderous rampage at a peace summit leaves their political opponents dead--casting new suspicions upon the Druids and forcing them to flee from enemies both mortal and monstrous. Paxon Leah, the order's appointed protector, knows that blame lies with Arcannen Rai, the vile sorcerer he has battled and defeated before. But there's no time to hunt his nemesis, if he is to lead the wrongfully accused Druids to their sanctuary. It is a quest fraught with danger, as a furious government agent and his army snap at their heels, and lethal predators stalk them in the depths of the untamed wilderness. But Arcannen is playing a deeper game than Paxon realizes. Paxon's sister possesses a powerful magic that the sorcerer longs to control--but Arcannen has not reckoned with the determination of his own estranged daughter, Leofur, who is also Paxon's devoted lifemate. Leofur sets out on a perilous quest to thwart her father's desires--while the vengeful Arcannen conjures his blackest magical skills, determined to destroy them all . . . and claim the most powerful of magics for his own. PRAISE FOR TERRY BROOKS "The Sword of Shannara is an unforgettable and wildly entertaining epic, animated by Terry Brooks's cosmically generative imagination and storytelling joy."--Karen Russell, New York Times bestselling author of Swamplandia! "If Tolkien is the grandfather of modern fantasy, Terry Brooks is its favorite uncle."--Peter V. Brett, New York Times bestselling author of The Desert Spear "I can't even begin to count how many of Terry Brooks's books I've read (and reread) over the years. From Shannara to Landover, his work was a huge part of my childhood."--Patrick Rothfuss, New York Times bestselling author of The Name of the Wind "Terry Brooks is a master of the craft and a trailblazer who established fantasy as a viable genre. He is required reading."--Brent Weeks, New York Times bestselling author of The Night Angel Trilogy "The Shannara books were among the first to really capture my imagination. My daydreams and therefore my stories will always owe a debt to Terry Brooks."--Brandon Mull, #1 New York Times bestselling author of the Beyonders and Fablehaven series
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Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
On his twenty-first birthday, Robert Isenberg took a wrong turn and was stranded in the Malaysian rainforest. The day became an epic story of giant lizards, deadly jellyfish, severe dehydration and a visit with a covert military unit.THE LEGEND OF PANGKOR is a menagerie of harrowing adventure stories - a perilous drive through the Icelandic outback, falling in love in the Dominican slums, and bike-messengering in the breakneck streets of Pittsburgh. Here are gritty meditations on strip-clubs, the semiotics of mosquitos, and the drug-addled underbelly of Burlington, Vermont. Suspenseful and invigorating, THE LEGEND OF PANGKOR is a walkabout for the 21st Century.
There have been thousands of books written about William Shakespeare in the last four hundred years. But very few about his formative years in Stratford – upon – Avon in Warwickshire. His date of birth in 1564 is known from the parish records of The Holy Trinity Church in Stratford as are the births of his daughter Elizabeth in 1583, his twins Hamnet and Judith in 1585 and his burial in 1616. In the Worcester Cathedral Diocese records, there is an entry for a special licence in November 1582 for the marriage of William Shakespeare to Anne Whatley. This appears to be a mistake as it was amended to Anne Hathaway. It would appear from the inscription on Anne Hathaway's grave in the Holy Trinity Church that she was eight years older than William. Because of the dearth of any further documentation until the first reference to a play by him in London in 1592 the years until this date are referred to by academia as the Lost Years. Besides being a self-employed glover his father was a long-time servant of the town council, eventually becoming High Bailiff; so William would have been entitled to attend the King Edward VI grammar school where he would have been taught Latin and Rhetoric. His father ran into financial difficulties when he was about thirteen years of age when he would have had to leave school. The idea for this book came from reading E.A.J. Honigmann's book Shakespeare; 'The Lost Years' in which he makes a strong case for him spending time in Lancashire as a teacher; and Mark Eccles's book, Shakespeare in Warwickshire which is a mine of detailed information on Shakespeare's contemporaries in Stratford. It was the short step from reading these books, and many more, to imagining his life as a boy: through his teenage years, thinking about girls and wondering about his future. The healthy interest in sex he shows in his plays as an adult would no doubt have been stimulated by encounters in his teenage years. My story ends with his marriage to Anne Hathaway and his eventual escape to London.