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This guide helps students reinforce and enhance their understanding of the principles and skills of interpersonal communication. Filled with exercises, activities, and study aids, it provides students with a wealth of opportunities to review and apply concepts introduced in the text.
This package contains: 0205674534: Interpersonal Communication: Relating to Others 0205750729: Skillbuilder Workbook for Interpersonal Communication: Relating to Others
The Skillbuilder Workbook contains 125 activities and exercises designed to help students understand the principles and develop competency for the communication concepts introduced in the course and in the text. The activities are arranged by chapter, and can be completed outside of class to practice skills and develop awareness. Study Questions and Vocabulary Flash Cards are included for each chapter to help the student with both test preparation and learning vocabulary words for clear understanding of the communication concepts discussed in class. The exercises focus on application and analysis and encourage the student to connect the course information to his or her own life to see the relevancy of the material and be motivated to learn. Most exercises are followed by questions to encourage critical thinking and analysis about the exercise and the application to real relationships. Assigning the exercises prior to class gives students the opportunity to enter class discussions with well-prepared examples.
Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Why are some people just so difficult to get on with? Why do some people have to argue or sulk? And keep getting away with being difficult! Does it sometimes feel as if you are having to fit into what other people want to do? That your needs and rights are being ignored or run over? It doesn't have to always be like that! And while it's not easy to deal with the most difficult of people, you can learn a range of skills and techniques that can significantly improve your life. Would you like to give yourself more options to deal with problem people? Would you like to improve all your communication skills? Would you like to learn how to stand up for yourself better? If your answer is yes, then this "How to" book will give you the skills you need. In it you will find practical day to day advice-with examples-of ways to: understand yourself better-especially your preferred communication styles deal with both aggressive and passive communication behavior recognize and work with other people's strengths, rather bumping up against them-just plain frustrating for everyone say No, simply, effectively and consistently. And without feeling bad set boundaries for yourself apply assertion skills at work deal safely with conflict use active listening skills use virtual communication tools such as FaceBook, SMS and the like-more effectively These are techniques for improving your relationships at work and at home.
The Handbook of Communication Skills is recognised as one of the core texts in the field of communication. This thoroughly revised and updated third edition arrives at a time of considerable growing interest in this area, with recent research showing the importance of communication skills for success in many walks of life. The book's core principle, that interpersonal communication can be conceptualized as a form of skilled activity, is examined in detail and a comprehensive transactional model of skilled communication is presented, which takes into account current conceptual and research perspectives. This book provides a comprehensive analysis of research, theory and practice in the key skill areas of communication, such as non-verbal communication, persuasion, leadership, assertiveness, self-disclosure, listening and negotiation. Each chapter is written by a recognised authority in that particular specialism, among them world leaders in their particular fields. In the ten years since the last edition, a large volume of research has been published and the text has been comprehensively updated by reviewing this wealth of data. In addition a new chapter on persuasion has been added - one of the areas of most rapid growth in social psychology and communication. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. It will be of continued interest to researchers and students in psychology and communication, as well as in a variety of other contexts, from vocational courses in health, business and education, to many others such as nursing and social work whose day-to-day work is dependent on effective interpersonal skills.