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Hier kommt der dritte und letzte Band der Trilogie zu Six Sigma, der den wohl wichtigsten Aspekt der Six Sigma Implementation behandelt - die Teamdynamik. Während die beiden Vorgängertitel "Six Sigma Revolution" die strategische Seite und "Making Six Sigma Last" die kulturelle Seite einer erfolgreichen Six Sigma Implementation behandeln, beschäftigt sich der neue Band "Six Sigma Team Dynamics" mit der letzten Komponente - der Verbesserung von Abläufen, d.h. verbesserter Teamarbeit. Dieser 3. Band erläutert ausführlich, warum eine erfolgreiche Einführung von Six Sigma wesentlich von der guten Zusammenarbeit im Team abhängt und der Anwendung bewährter Methoden zur Definition, Messung, Analyse, Verbesserung und Steuerung der Abläufe. Autor George Eckes geht hier detailliert auf die enorme Bedeutung der Teamdynamik und die unterschiedliche Rollenverteilung und Verantwortung aller Teammitglieder ein, die die letzte Hürde für eine erfolgreiche Six Sigma Implementation darstellen. George Eckes ist weltweit der angesehenste und erfolgreichste Six Sigma Experte.
Organizations thrive or struggle as a result of interactions among team members. To optimize the performance of teams, Group Dynamics and Team Interventions bridges the gap between the most up-to-date academic research findings about group behavior and real-life practice. Chapters summarize the theories behind group and team behavior while offering proven application and intervention techniques that can be utilized in workplace settings. Topics addressed include team formation and development; understanding culture and team diversity; improving team cohesion, decision making, and problem solving; managing and reducing team conflict; team leadership, power, and influence; and others. Brief case studies and interventions that illustrate each theory help to enhance the clarity of the topics. Group Dynamics and Team Interventions will benefit academics and practitioners alike, who gain from a better understanding of the dynamics that inform team behavior, along with assessment tools and practical intervention techniques to create and maintain a high-performing team.
A practical, straightforward guide to Six Sigma for employees in organizations contemplating or implementing Six Sigma From noted Six Sigma consultant and author George Eckes, Six Sigma for Everyone explains the underpinnings of the revolutionary quality assurance methodology, offers in-depth examples, and outlines the impact and desired end result of implementation. Whereas, most Six Sigma books are written for executives and practitioners of Six Sigma and tend to be overly technical or strategically focused, this book is written specifically for employees of organizations thinking about or already attempting implementation. George Eckes (Superior, CO) is founder, President, and CEO of Eckes & Associates, Inc., a Colorado-based consulting group specializing in results driven by continuous improvement, Six Sigma training and implementation, organizational development, and change management. Among his clients in the United States, Asia, Europe, and Mexico are Volvo Trucks North America, Honeywell, Wells Fargo, and General Electric. He is also the author of Six Sigma Team Dynamics (Wiley: 0-471-22277-1), Making Six Sigma Last (Wiley: 0-471-41548-0), and The Six Sigma Revolution (Wiley: 0-471-38822-X).
A practical, straightforward guide to Six Sigma for employees in organizations contemplating or implementing Six Sigma From noted Six Sigma consultant and author George Eckes, Six Sigma for Everyone explains the underpinnings of the revolutionary quality assurance methodology, offers in-depth examples, and outlines the impact and desired end result of implementation. Whereas, most Six Sigma books are written for executives and practitioners of Six Sigma and tend to be overly technical or strategically focused, this book is written specifically for employees of organizations thinking about or already attempting implementation. George Eckes (Superior, CO) is founder, President, and CEO of Eckes & Associates, Inc., a Colorado-based consulting group specializing in results driven by continuous improvement, Six Sigma training and implementation, organizational development, and change management. Among his clients in the United States, Asia, Europe, and Mexico are Volvo Trucks North America, Honeywell, Wells Fargo, and General Electric. He is also the author of Six Sigma Team Dynamics (Wiley: 0-471-22277-1), Making Six Sigma Last (Wiley: 0-471-41548-0), and The Six Sigma Revolution (Wiley: 0-471-38822-X).
This is a comprehensive resource book on Lean Six Sigma that covers all the necessary topics that a CSSGB needs to know. It is drawn based on universal curriculum that maps to both ASQ & IASSC Body of Knowledge. If you have to clear exams, you should have crystal clear understanding of all the concepts and you should know to paraphrase it in the right way. This book is structured in the form of subjective Q & A. It is comprehensive and covers all the necessary topics that a CSSGB needs to know. It is drawn based on universal curriculum that maps to both ASQ & IASSC Body of Knowledge. This edition includes all the three parts as a single book
This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process. The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma “Black Belts” and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level—just 3.4 defects per million; and much more. * Includes dozens of data-gathering forms and Six Sigma tools and worksheets * Describes key improvement methods in a concise “how-to” format with checklists and tips
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.
This important resource translates the popular Six Sigma methodologies, tools, and techniques in a way that is customized specifically for the design, implementation, and measurement of employee development programs. A proven alternative to the Kirkpatrick Model, this new model offers a more effective method for designing and testing the effectiveness of training. Throughout the book, the author presents tools in a user-friendly and understandable format that is tailored for implementation in the development and measurement of employee learning programs. Step-by-step, Developing and Measuring Training the Six Sigma Way walks the reader through the highly effective and proven DMADDITM process.
Part 1 of CSSGB Certification Series In the author's (Nilakantasrinivasan J) experience of coaching over 3000 candidates for Lean Six Sigma Certifications and having interviewed over 300 candidates for Lean Six Sigma roles, one thing I can say with conviction is that Six Sigma is overwhelming and a difficult subject when it comes to answers questions in exams or in interviews. While many practitioners understand the concepts of Lean Six Sigma, they fail to give ‘right’ answers in these instances. They fail to create the right impression in the interview. Instead, they leave an impression of mere familiarity, which doesn’t make the cut either in Interviews or Exams. Why this book? While preparing for CSSGB exams of ASQ & IASSC, a learner like you encounters a lot of doubt. If you have to clear exams, you should have crystal clear understanding of all the concepts and you should know to paraphrase it in the right way. Whether you are taking objective or subjective type exams, these are critical aspects. • As a result, this book is structured in the form of Q & A. • All necessary concepts are explained with examples across industries. In interviews, interviewers test application knowledge; I have seen candidates drawing a blank when you ask them for an example. • It is comprehensive and covers all the necessary topics that a CSSGB needs to know. It is drawn based on universal curriculum that maps to both ASQ & IASSC Body of Knowledge. How to use this book? • While preparing for CSSGB exams, reading the book sequentially will help • Before an interview, you can brush up the topics of your choice Structure of this Book? As this is an in-depth study material, it is voluminous. Thus the content is split into 3 parts. While Part 1 covers, Six Sigma Overview & Define Phase, Part 2 covers Measure, Part 3 Analyze, Improve & Control phases. Further reading? If you wish to learn about various application aspects, tips and practical nitty-gritties, you will find out online learning courses invaluable. For more details visit: www.SixSigmaCertificationCourse.com or www.Collaborat.com
This book is designed to walk the reader through the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK) at a medium level of detail. It follows the nine sections of the BoK exactly, from enterprise-wide deployment, organizational process management and measures, and team management, to detailed coverage of each stage of the DMAIC process. With more than 25 tables and 80 figures, the various concepts can not only be read about but “seen.” The appendices include all the statistical tables that test-takers and also those in the field will need. New to this edition is material that shows the Black Belt candidate how to work through some standard statistical tests—just the kind he or she might expect to see on the certification exam. The author has used this material for several years, continually refining it based on students’ questions and also his own experiences at an electronics manufacturing plant. This is truly the guidebook for the new millennium of lean and Six Sigma!