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What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.
The social web has changed the way we do business forever The future of your company is not in measured, considered responses and carefully planned initiatives. Business today is about near-instantaneous response. About doing the best you can with extremely limited information. About every customer being a reporter, and every reporter being a customer. About winning and losing customers in real-time, every second of every day. About a monumental increase in the findable commentary about our companies. Having the time and information required to make a considered business decision is a luxury - a luxury that's quickly facing extinction. Yet business hasn't adapted to this evolution. And adapt you must. This book isn't about how to "do" social media. Instead, The Now Revolution outlines how you must retool your organization to make real-time business work for you rather than against you. Read about seven shifts that will help you make your company faster, smarter, and more social: Engineer a New Bedrock Find Talent You Can Trust Organize your Armies Answer the New Telephone Emphasize Response-Ability Build a Fire Extinguisher Make a Calculator The Now Revolution is pushing you to adapt the way you do business, from the inside out. It impacts your organization culturally, operationally, and functionally. This book is your guide to making the changes you need, and to harnessing the potential of this new communication era.
“It’s a time of change in the world, with dictators toppling and new opportunities rising, but any revolution that doesn’t create equality for women will be incomplete. The time has come to realize the full potential of half the world’s population.” —Christiane Amanpour, from the foreword The Unfinished Revolution tells the story of the global struggle to secure basic rights for women and girls, including in the Middle East where the Arab Spring raised high hopes, but the political revolutions are so far insufficient to guarantee progress. Around the world, women and girls are trafficked into forced labor and sex slavery, trapped in conflict zones where rape is a weapon of war, prevented from attending school, and kept from making deeply personal choices in their private lives, such as whom and when to marry. In many countries, women are second-class citizens by law. In others, religion and traditions block freedoms such as the right to work, study or access health care. Even in the United States, women who are victims of sexual violence often do not see their attackers brought to justice. More than 30 writers—Nobel Prize laureates, leading activists, top policymakers, and former victims—have contributed to this anthology. Drawing from their rich personal experiences, they tackle some of the toughest questions and offer bold new approaches to problems affecting hundreds of millions of women. This volume is indispensable reading, providing thoughtful analysis from a never-before assembled group of advocates. It shows that the fight for women’s equality is far from over. As Leymah Gbowee, 2011 Nobel Peace Prize Laureate says, “Women are not free anywhere in this world until all women in the world are free.”
Picking up where The Roman, the Twelve, and the King left off, with the 1743 London premiere of Handel s Messiah, the Order of the Seven animal team must split up for their next mission: the birth of a new nation. Team leader Gillamon tells them, Each of us will be witness to a unique point in history because of a unique generation of world leaders. Most of them are just children now, or have not yet even been born. Take note of how important one generation of children can be. Marvel at each child and the power they have to change the history of the world for the good of all. Liz, Max, Nigel and Clarie sail for the colony of Virginia to deliver a letter that will impact Liz s assigned human: Patrick Henry. Liz must help young Patrick find his true purpose in life to become the Voice of the Revolution. She begins her quest when he is a seven year-old boy who cares more about fishing and exploring the forest in Virginia than about school. Her task will take time, as Patrick Henry will fail at everything he tries. Liz eventually leads Patrick to take up law, and finally accomplishes her mission when he finds his powerful voice in a courtroom. Little does Patrick Henry or the colony of Virginia know that his voice will set the ball of the American Revolution in motion. Henry will be the only one bold enough to first speak out against the tyrannical King of England, calling for the colonies to rise up and fight for independence. Liberty or death becomes the battle cry to unite thirteen solitary colonies as one nation under God to fight the mighty British lion. Meanwhile, Max must see to the protection of young George Washington, who inadvertently starts the French and Indian War. The enemy will mount continual assaults on Washington, from enemy snipers to treasonous members of his military staff. If he is lost, all is lost. Nigel goes on a high-flying kite assignment with Benjamin Franklin to ensure the success of an experiment that will impact the outcome of the war in ways no one could imagine. Al remains in London to live in the royal palace, gathering intelligence right under the nose of King George III. The simple-minded cat will be responsible for delivering some Common Sense to America. Clarie is assigned to the richest orphan in France, the young Marquis de Lafayette, who is crucial to the entire quest for Independence. If he doesn t make it to America, the Declaration of Independence will lead not to liberty, but to death for America"
Part Memoir. Part History. Part Travelogue. Part Love Letter to the State of New Jersey. State of Revolution: My Seven-and-a-Half-Year Journey Through Revolutionary War New Jersey is a unique reading experience.
The world is entering a new age: the age of the entrepreneur, the agile small business owner, and the flexible innovator. The dinosaurs of the industrial age are being outpaced by fast-moving start-ups, ambitious small businesses, and technological innovators. It's time to quit working so hard, break free, follow your dreams, and make a fortune along the way. This summary will show you how to change the way you thnk, the way you network, and the way you make a living. You will learn how to embrace the revolution and succeed in this exciting new age by living in the "entrepreneur sweet spot"--Where you do what you love, do it well, and get rewarded generously for it.
A Dorothy Rosenberg Prize–winner: "A remarkable social history that investigates the process of Sovietization among Jews in Belorussia” (Jeffrey Veidlinger, author of In the Shadow of the Shtetl). This insightful history demonstrates how Jewish life in Belorussia fundamentally changed when Jews started joining the Bolshevik movement and populating the front lines of the revolutionary struggle. While Andrew Sloin’s story follows the arc of Bolshevik history, it also shows how the broader movement was enacted in factories and workshops, workers’ clubs and union meetings, and on the Jewish streets of White Russia. In the eyes of the Bolshevik leadership, the project of transforming Jews into integrated Soviet citizens was bound inextricably to labor. The protagonists here are shoemakers, speculators, glassmakers, peddlers, leatherworkers, needleworkers, soldiers, students, and local party operatives who were swept up, willingly or otherwise, under the banner of Marxist socialism. With extensive research and keen insight, Sloin stresses the fundamental relationship between economy and identity formation as party officials grappled with the Jewish Question in the wake of the revolution.