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I was with a friend who was looking for a new pair of sneakers yesterday at Dick’s Sporting Goods. He found an associate and he told him what he was looking for. The associate escorted him to the Adidas section. My friend picked up a pair and asked if they had them in 11. The associate whipped out his small tablet, scanned the SKU of the shoe, touched 11, said they did and was off. He came back, handed him the shoes and left. As an old shoe dog who put myself through college selling shoes, I was a bit put off. I had expected him to take out the shoes and put them on his feet to make sure they fit. Instead, my friend tried them on alone. Too small. Retail Customer Service Measurement & Success He then waited to catch the eye of the associate. “I guess I need an 11.5.” They too were too small until my friend finally got a size 12. And still not a word of connection between the associate and my friend. Efficient: yes. Friendly: no. Looking at a register right there in the department, my friend asked, “Can I just pay you here?” The associate said, “No, go to any register” and was off. While his attitude was fine, this was not customer service. Yes, he got the shoes and my friend purchased them, but that was it. And while there were Brannock foot-measuring devices scattered under the small benches in is this beautiful store, I didn’t see one associate using them. And on a busy Saturday, most shoppers who were trying on shoes received the same zero customer service. Big miss for such a big store. There's no doubt the retail industry has seen extraordinary changes since I worked the floor two decades ago. Yet one constant remains: You still need to realize the critical importance of great customer service if you want shoppers to return to you for their next purchase instead of going to their smartphones. Now that every prospective customer can shop in the comfort of their own home - or anywhere else - it's imperative that brick and mortar retailers offer something e-commerce outlets can never match... Peerless, human-to-human customer service, from the beginning of the experience to the end.
Getting jobs in the customer service field will be easier with this book which gives nearly a hundred sample resumes along with the cover letters that introduced the resumes to potential employers. Those who seek employment in any industry will find valuable advice in this book. If you are restructuring or revising your resume, you will find the help you need when you discover this book which focuses on the language and employment history of folks in the customer service business. The book was created based on the experiences of hundreds of job hunters over a 10-year period. Learn how successful people in the customer service field presented themselves to potential employers!
Editor Anne McKinneyReviews and ExcerptsJobs in modeling, fashion, the beauty business, and even retailing can be hard to obtain, and transferring experience gained in those fields is not always easy. Here is a valuable guide that shows how to communicate jobs such as Retail Buyer, Merchandise Manager, Customer Service Manager, District Supervisor, Assistant Sales Manager, Model, Store Manager, District Supervisor, Buyer, Assistant Buyer, Sales Representative, and many other jobs. This book will teach you how to communicate like an industry pro!Distinguished by its highly readable samples. - Library Journal1-885288-08-5
The field of professional, academic and vocational qualifications is ever-changing. The new edition of this highly successful and practical guide provides thorough information on all developments. Fully indexed, it includes details on all university awards and over 200 career fields, their professional and accrediting bodies, levels of membership and qualifications.It acts as an one-stop guide for careers advisors, students and parents, and will also enable human resource managers to verify the qualifications of potential employees.
Write a winning resume and land that job interview! Is your job search stalling out after you submit a resume but before you're offered an interview? With a recession that has caused a 10% unemployment rate affecting 15.3 million Americans, having a winning resume is vital to securing an interview-and it demands a fresh look at how you write your resumes and market yourself. Whether you're entering the job market for the first time, looking for a new job after a lay off, or changing careers, Resumes For Dummies shows you the ropes and rules for a new era in recruiting and jobsearching. Instructions for writing an inclusive core resume Tips on targeting a known position, or tailoring a resume to specific industries Common resume-writing mistakes to avoid Updated with the latest information on privacy issues in the electronic age, Resumes For Dummies is your go-to guide for getting your foot in the door.
Three complete ebooks for one low price! Created and compiled by the publisher, this career bundle brings together three of the bestselling For Dummies career titles in one, e-only bundle. With this special bundle, you’ll get the complete text of the following titles: Resumes For Dummies, 6th Edition Write a winning resume and land that job interview! Is your job search stalling out after you submit a resume but before you're offered an interview? With a recession that has caused widespread unemployment, having a winning resume is vital to securing an interview-and it demands a fresh look at how you write your resumes and market yourself. Whether you're entering the job market for the first time, looking for a new job after a lay off, or changing careers, Resumes For Dummies shows you the ropes and rules for a new era in recruiting and job searching Job Interviews For Dummies, 4th Edition Does the thought of interviewing for a new job send shivers down your spine? It doesn't have to! Whether you're searching for your first job, changing careers, or looking for advancement in your current line of work, Job Interviews For Dummies shows you how to use your skills and experiences to your advantage and land that job .Following a half-decade characterized by an explosion of economic crises, global expansion, and technological innovation in the job market, today's job seekers vie for employment in a tough era of new realities where few have gone before. In addition to covering how to prepare for an interview, this updated edition explores the new realities of the job market with scenarios that you can expect to encounter, an updated sample question and answer section, coverage of how you can harness social media in your job search, information on preparing for a Web-based interview, and the best ways to keep your credibility when applying for several jobs at once Cover Letters For Dummies, 3rd Edition Cover letters are alive and sell! When they’re written right, that is. To stand out in today’s sea of qualified job seekers, learn to craft riveting new breeds of cover letters, create vibrant images online, and discover sensational self-marketing documents you never imagined. This completely revised and updated 3rd Edition of Cover Letters For Dummies brings you all this plus over 200 great new samples by 62 successful professional cover letter/resume writers. You’ve probably suspected that passive and sleepy cover letters merely hugging resumes won’t get you where you want to go. Especially in a shaky job market.
Features numerous job profiles in the casino and gaming industry and includes appendixes covering professional organizations, schools, associations, unions, and casinos. Career profiles include blackjack dealer, casino host, concierge, and hotel publicist.
An important resource for employers, career counselors, and job seekers, this handbook contains current information on today's occupations and future hiring trends, and features detailed descriptions of more than 250 occupations. Find out what occupations entail their working conditions, the training and education needed for these positions, their earnings, and their advancement potential. Also includes summary information on 116 additional occupations.
For the past 50 years, the Occupational Outlook Handbook has been the most widely used and trusted source of occupational information -- anywhere! JIST's edition is a complete reprint of the original!