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This book addresses decision making in reverse logistics, which concerns the integration of used and obsolete products back into the supply chain as valuable resources. It covers a wide range of aspects, related to distribution, production and inventory management, and supply chain management. For each topic, it highlights key managerial issues in real-life examples and explains which quantitative models are available for addressing them. By treating a broad range of issues in a unified way, the book offers the reader a comprehensive view on the field of reverse logistics.
In today's economy every business executive is looking for ways to reduce costs and improve customer satisfaction. Most of the usual steps, like cutting payroll, reducing expenses, and negotiating better deals, have been exhausted. Business leaders are now looking for new ideas to achieve their goals. In many organizations, reverse logistics is an area of untapped opportunity that can have a positive impact on both customers and earnings. It takes leadership and resources in order to take advantage of these opportunities but the payback can be significant. If you are new to the world of returns management the question is "How do you find hidden profits in reverse logistics?" "An Executive's Guide To Reverse Logistics" has the answers. If you are a supply chain executive who needs to understand more about reverse logistics, or if you are a CEO or CFO looking for ways to reduce the financial impact of product recalls and customer returns, this book is for you. "An Executive's Guide To Reverse Logistics" is filled with explanations, facts, process flows, diagrams, tools, and best practices developed over the authors' combined 40 years of hands-on, reverse logistics experience. Simply put, this book is a roadmap that will help you find hidden profits by managing returns.
The world of logistics has considerably changed due to globalization, modern information technology, and especially increasing ecological awareness. Large Supply Chain Management (SCM) systems are developing to global logistic networks. This book reflects major trends of the recent decade in SCM and, additionally, presents ideas and visions for logistic networks of the 21st century. Among the various aspects of SCM, emphasis is placed on reverse logistics: closing the loop of a supply chain by integrating waste materials into logistic management decisions.
Economic, marketing, and legislative considerations are increasingly leading companies to take back and recover their products after use. From a logistics perspective, these initiatives give rise to new goods flows from the user back to the producer. The management of these goods flows opposite to the traditional supply chain flows is addressed in the recently emerged field of Reverse Logistics. This monograph considers quantitative models that support decision making in Reverse Logistics. To this end, several recent case studies are reviewed. Moreover, first hand insight from a study on used electronic equipment is reported on. On this basis, logistics issues arising in the management of "reverse" goods flows are identified. Moreover, differences between Reverse Logistics and more traditional logistics contexts are highlighted. Finally, attention is paid to capturing the characteristics of Reverse Logistics in appropriate quantitative models.
Increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives. Life cycles are getting shorter, and efficient handling can save large amounts of money since many materials can be extracted and reused or redistributed. Reverse lo
Quality Management in Reverse Logistics intends to develop, collect, examine and evaluate a number of quality management (QM) tools and techniques, which can be applied in practice in order to understand, review and improve any closed-loop supply chain process. In other words, the book aims to examine the existing relationship between various well-developed and thoroughly studied quality issues, such as QM, quality assurance, standardization of processes and statistical quality control and the emerging research area of reverse logistics. Quality Management in Reverse Logistics contains modeling and quantitative methods that could be used by practitioners and academics in the reverse logistics industry, as well as a thorough description of QM tools and techniques. The book leads the potential reader to broaden their scope of thinking and acting in the new, promising area of reverse logistics, where QM can be applied.
Currently, it is obvious that new types of production (Industry 4.0) are accompanying new ways of distribution, which advance logistics, physical distribution science, and even supply chain management. The changing environment for carrying out logistics activities is also important for the development of the supply chain. Care for ecology, the recent pandemic, and the situation in Ukraine are other reasons to adapt logistics to the needs of an individual customer/recipient. It would be impossible without developing an appropriate strategy and applying appropriate tools for managing supply chains in the national and international dimensions. This book specifically addresses these issues. When analyzing the needs and structure of modern supply chains, in the context of their safety and risk reduction, it is impossible to ignore the problem of digitization, which allows for logistic analysis of the company, determining optimal routes, designing logistic systems, optimizing storage processes and costs, and predicting possible threats (crisis situations) and their effects (losses). IT support, automatic data exchange, e-logistics, telematics, traceability, and chatbots between various departments of the company along the upper and lower parts of the supply chain improve the flow of material and accompanying information through automation, robotization, proactivity, and document digitization. These new trends make it possible to define logistics as modern logistics using new achievements of science and technology. Modern logistics must also consider ecological aspects in line with assumptions about protecting the environment and improving our climate. Efficiently organized reverse logistics is not without significance for ecology. It is supported by renewable energy, electric vehicles, proper education in the field of a closed economy, cleaner production, waste minimization, the use of passive infrastructure, and proper waste management that allows us to positively influence environmental protection and human health. To meet the needs of creating modern supply chains, the authors developed this powerful book in which they analyze and present current and future solutions that influence the development of these issues in modern reverse logistics.
Traditional logistical chains have enabled us to respond efficiently to the needs of customers in terms of services and products. However, the returns, rejects and by-products of these activities have been eliminated or ignored. Reverse logistics aims at valuing these products using a value creation network integrating recovery, processing, recycling, distribution or clean removal processes. In the context of sustainable development, integrating economic, social and environmental factors, these activities raise questions concerning the design of products, processes and logistic networks. Taking these considerations into account involves significant changes that affect business models as well as consumer habits. New working methods and a long-term vision are the new bases for sustainable logistic networks. The objective of this book is to supply an educational tool for engineering schools, as well as a management tool for the efficient implementation of the reverse logistics function. It brings together the knowledge acquired by the scientific community. Even if reverse logistics has been the subject of several books over the past few years, very few theories have been developed and the subject is far from being exhausted. This book proposes generic concepts and processes that can be adapted to all businesses producing goods and services and which aim to integrate reverse logistics. These processes will enable us to shed light on their complexity and to take into account all the important variables. Contents 1. Logistics Challenge. 2. Reverse Logistics Engineering. 3. Ecodesign. 4. Value Loops.
As legislations have become stricter and the competition on markets is getting stronger, companies facing return flows strive for the implementation of efficient and cost-effective reverse logistic procedures. At the same time, when managing reverse logistics, they are not only confronted with a high degree of uncertainties concerning the quality, quantity and timing or the product returns, but also with a dynamically changing environment. Various aspects, such the increasing amount of return flows, shorter repair and lead times as well as increasing disposal costs, affect the reverse logistic system and need to be managed proficiently. Additionally, handling product returns requires supportive computer aided modelling tools that are capable of handling the dynamic and complex characteristics of the reverse logistic system and allow an improved estimation of the impact of a changing environment and management decisions. For the purpose of this study, the system dynamics modelling approach has been identified as particularly suitable for illustrating the system in question with a special focus on understanding the dynamic behaviour over time. A generic system dynamics model has been exemplarily created and simulated using the program iThink. The model comprises end-to-end processes of the main reverse logistic activities related to customer returns and has been used for studying the strategic design and optimization of the reverse logistic system. In order to consider relevant uncertainties as well as environmental concerns and economic efficiency, representative policies have been applied where, inter alia, with the help of the graphical illustration of the processes, effective strategies could be implemented. A general evaluation of the system dynamics methodology has revealed the significant advantages of using supportive modelling techniques for strategic decision making. Particularly for complex systems that change over time, such as reverse logistics, applying appropriate computer aided modelling tools in order to anticipate the overall effect on processes caused by varying surroundings has proven essential. An effective utilization of system dynamics may significantly reduce the forecasting and planning risks within individual frameworks, such as capacity planning. Moreover, the generic approach allows the application of the model to any other industry that is characterized by uncertain capacity utilization and varying technical, economical and legal conditions.