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An Eye-Opening, Intuitive Approach to the More Subtle Problems of Analysis and Design Systems analysis and design have solved many problems, but they have also created many problems. This unique book tackles crucial analysis and design issues that are glossed over in conventional texts. It recognizes that while many problems are solved with systems analysis and design, many problems are also created. Using a short, highly readable essay format, Rethinking Systems Analysis & Design presents readers with both the logical and the more intuitive aspects of the analysis/design process. The book is not intended as an alternative to structured analysis and design, but rather as a supplement for those who must deal with the less structured processes of analysis and design. A witty and illustrative fable concludes each of this engaging book's seven parts. Among the informative topics are - mastering complexity - general systems thinking - observing and interviewing - trading off quality versus cost - understanding the designer's mind - design philosophy.
The world and the people living in it are increasingly and rapidly being affected by environmental and technological changes. It is imperative that the design profession addresses these developments with a new way of thinking. This book points the way for the design of interiors in this newly complex world and will be indispensable for students, practitioners and theoreticians. The book is divided into four chapters that explore aspects of the human experience of the interior, from man’s earliest search for shelter to an outline of past and current thinking on design, psychology and well-being. An epilogue looks at such future concerns as population growth and sustainability and suggests how the design profession can confront these challenges. Rethinking Design and Interiors is a fascinating exploration of how art and science can come together for the benefit of those who inhabit the built environment.
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Rethinking Building Skins: Transformative Technologies and Research Trajectories provides a comprehensive collection of the most relevant and forward-looking research in the field of façade design and construction today, with a focus on both product and process innovation. The book brings together the expertise, creativity, and critical thinking of more than fifty global innovators from both academia and industry, to guide the reader in translating research into practice. It identifies new opportunities for the construction sector to respond to present challenges, towards a more sustainable, efficient, connected, and safe future. - Introduces the reader to the role of façades with respect to the main challenges ahead - Provides an overview of the major façade technological advancements throughout history and identifies prospective research trajectories - Includes interviews with key industry players from different backgrounds and expertise - Showcases a comprehensive range of leading research topics in the field, organised by product and process innovation - Covers major innovations across the value chain including façade design, fabrication, construction, operation and maintenance, and end-of-life - Contributes towards the definition of an international research agenda and identifies emerging market opportunities for the façade industry
Knowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the normal conception of "the user" is incomplete and based on outdated notions. These notions of simple, direct relationships between people and products are no longer valid in today's complex, technologically interconnected world. This fun and practical book with a set of cards will change the way readers think about users. Rethinking Users introduces a radical new approach that questions some of our most fundamental ideas about the nature of user experience. It points to new opportunities to create products and services that help users in new ways. The book includes a deck of user archetype cards and step-by-step team activities for unlocking new user-centered thinking and design inspiration. For designers, design researchers, strategists, innovators, product managers, and entrepreneurs in almost any field.
"This is a serious and impressive work. It will help those who are committed to changing the industry to create structures to do so, whether in one area or in totality. It offers a whole range of powerful tools, which will be particularly useful to those with the personal drive to apply them to rethinking construction. It is packed with examples that help to flesh out a rigorous analysis of how the industry can improve."David Fison, Kvaerner Construction
Qualitative comparative methods – and specifically controlled qualitative comparisons – are central to the study of politics. They are not the only kind of comparison, though, that can help us better understand political processes and outcomes. Yet there are few guides for how to conduct non-controlled comparative research. This volume brings together chapters from more than a dozen leading methods scholars from across the discipline of political science, including positivist and interpretivist scholars, qualitative methodologists, mixed-methods researchers, ethnographers, historians, and statisticians. Their work revolutionizes qualitative research design by diversifying the repertoire of comparative methods available to students of politics, offering readers clear suggestions for what kinds of comparisons might be possible, why they are useful, and how to execute them. By systematically thinking through how we engage in qualitative comparisons and the kinds of insights those comparisons produce, these collected essays create new possibilities to advance what we know about politics.
This book is intended for faculty and faculty developers, as well as for deans, chairs, and directors responsible for promoting teaching and learning in higher education. Intentionally non-technical, it engages readers reflectively with a process for developing teaching and details the planning necessary to apply this process to teaching within disciplines.The book centers on McGill University’s week-long Course Design and Teaching Workshop that the contributors have offered together for more than ten years. It follows the five day format of the workshop–covering the analysis of course content, conceptions of learning, the selection of appropriate teaching strategies, the evaluation of student learning, and evaluation of teaching–in a way that reflects the spontaneity of the debates it has engendered and the workshop’s evolutionary changes. The structure shows faculty members conceptualizing new courses or re-examining their teaching of existing courses, and translating the insights gained from the workshop to specific disciplinary content and learning outcomes. In addition four previous participants of the workshop write about its influence on their personal thinking about the practice of teaching.The final two chapters describe the structure and evolving role of McGill’s Centre for University Teaching and Learning. The authors describe its objectives in fostering an evidence-based teaching culture and providing a practical support structure with limited resources. They highlight achievements in disseminating teaching expertise across their campus, and their vision for the future role of faculty development.This book provides faculty developers and administrators with valuable non-prescriptive models and challenging ideas that promote faculty development in general and university teaching in particular. It engages faculty members in the process of course design in a way that is learning centered and can lead to deep student learning.
"If anyone knows anything about the web, where it's been and where it's going, it's David Weinberger. . . . Too Big To Know is an optimistic, if not somewhat cautionary tale, of the information explosion." -- Steven Rosenbaum, Forbes With the advent of the Internet and the limitless information it contains, we're less sure about what we know, who knows what, or even what it means to know at all. And yet, human knowledge has recently grown in previously unimaginable ways and in inconceivable directions. In Too Big to Know, David Weinberger explains that, rather than a systemic collapse, the Internet era represents a fundamental change in the methods we have for understanding the world around us. With examples from history, politics, business, philosophy, and science, Too Big to Know describes how the very foundations of knowledge have been overturned, and what this revolution means for our future.