Download Free Responsabilidad Social Corporativa Y Turismo Realidad O Postureo Corporate Social Responsibility And Tourism Reality Or Posture Book in PDF and EPUB Free Download. You can read online Responsabilidad Social Corporativa Y Turismo Realidad O Postureo Corporate Social Responsibility And Tourism Reality Or Posture and write the review.

Spanish Abstract: La responsabilidad social corporativa en el sector turístico ha sido un tema desatendido en la literatura científica hasta recientes fechas, pese a que cada vez son más las empresas que desarrollan acciones socialmente responsables. Este artículo se adentra en la gestión de esa responsabilidad social, muestra diferentes formas de entenderla y analiza los casos de Renfe, Iberia y NH Hoteles. Este estudio, basado en las memorias de responsabilidad social corporativa de las empresas analizadas, evidencia que las empresas prefieren centrar su atención en dos colectivos: clientes y empleados.
This comprehensive volume considers the corporate social responsibility (CSR) of tourism and hospitality firms towards stakeholders, exploring CSR in terms of broad stakeholder accountability by considering both the scope of reporting and the quality of stakeholder engagement. The authors analyse how CSR contributes to shareholder accountability (i.e. as financial performance) by developing a multiple attribute decision-making model to deploy CSR resources, analysing how CSR contributes to the management of systematic risk as part of an internationalisation strategy, and showing how philanthropy is used as a legitimisation tool. The authors then review how managers negotiate CSR priorities within their organisational strategy by accounting for the utility gained by family firms from ecological and social outcomes in comparison with profit outcomes, analysing the trade-offs of co-constructing a sustainability innovation and weighting factors in water planning. They also review how employees are central to the delivery of CSR actions by exploring how green organisational culture affects organisational citizenship behaviour, how organisational green practices impact an organisation’s image and its customers’ environmental consciousness and behavioural intentions, and how organisational CSR affects employee pro-environmental citizenship and tourists’ pro-environmental citizenship. The book concludes by reviewing the role of consumers in CSR with ten strategies to close the consumers' attitude-behaviour gap and an account of how customers’ trust is a mediator between CSR, image and loyalty. This book was originally published as a special issue of the Journal of Sustainable Tourism.
This book offers essential insights into how the world's second largest industry, tourism, is responding to challenges involved in expanding the corporate social responsibility (CSR) concept to corporate sustainability and responsibility, referred to as CSR 2.0. It analyzes the typical setup of tourism with various types of commercial agents: corporations, small and medium sized enterprises, public-private partnerships, social enterprises and local cooperatives. In addition, the book examines a broad range of voluntary initiatives, the effectiveness of these efforts, and how contextual and wider policy features shape these relationships. The book is divided into three parts, the first of which elaborates on strategic drivers and rationales for CSR. In turn, the second part introduces readers to design approaches for CSR programs and envisaged impacts, while part three focuses on implementation, certification, reporting, and possible outcomes. Each part offers a mixture of theoretical perspectives, synthesis analyses and case studies. The respective chapters tackle a broad spectrum of tourism sub-sectors, e.g. the cruise industry, aviation, gastronomy, nature-based tourism, and urban destinations.
Increased tourism benefits local economies by creating more revenue and employment options as interest in the location grows. However, as the hospitality and travel industry continues to grow and adapt, it becomes imperative that they implement socially responsible procedures. Corporate Social Responsibility in the Hospitality and Tourism Industry discusses issues and challenges faced by organizations implementing responsible business practices within the travel, hotel, leisure and hospitality industries. Featuring best practices and theoretical concepts on the support of local economies, ethical sourcing of native goods, and sustainability procedures, this publication is a vital source for policy makers, academicians, researchers, students, technology developers, and government officials interested in emergent ethical and moral practices within the travel industry.
Includes bibliographical references (p. [229]-275) and index.
Analizamos la influencia de la Responsabilidad Social Corporativa (RSC) en el desempeño organizativo a través de cuatro aspectos principales. Llevamos a cabo un vigoroso análisis teórico, empleando la técnica de datos de panel en una muestra significativa de empresas estadounidenses que cotizan en bolsa, en el periodo comprendido entre 2001 y 2007. Primeramente, aportamos al mundo académico y profesional una medida alternativa de desempeño financiero corporativo (DFC), que puede ser influenciada por la RSC. Nuestros resultados indican que el valor de la marca es una medida válida de DFC y que esta positivamente relacionada con la RSC. Seguidamente, comprobamos que la reputación corporativa es la conexión conceptual entre la RSC y el desempeño financiero. Construimos un modelo de acuerdo con esa premisa, destacando el efecto multidimensional de la RSC y el efecto moderador desempeñado por el sector al que pertenece la empresa. Desglosamos la RSC en cinco áreas cualitativas: relaciones con la comunidad, medio ambiente, relaciones laborales, temas de producto, y la diversidad de la fuerza de trabajo. Nuestros resultados sugieren que las cinco áreas cualitativas impactan positivamente en la reputación corporativa, así como indicadores de mercado de riesgo y desempeño financiero. En las dos secciones finales, investigamos cuales variables influyen en la RSC. Encontramos que la cultura organizacional, el tiempo de permanencia de los directivos en la empresa y desempeño financiero impactan positivamente en la RSC. Sostenemos que las empresas que incorporan un enfoque humanístico a la cultura tienen un buen desempeño de RSC porque sus valores culturas y creencias internas conllevan al establecimiento de una buena relación con sus stakeholders. Esto es maximizado por el tiempo de permanencia de los altos directivos, una vez que la absorción de la cultura corporativa está proporcionalmente relacionada con este tiempo de permanencia. La disponibilidad de recursos, a través de un alto desempeño financiero, combinado con una cultura organizacional pro-activa y con la integración de los altos directivos en esta cultura contribuyen significativamente en la mejora de la RSC.
The corporative social responsibility is present in the voluntary actions of the companies to the benefit of the society, that is to say, beyond the obligations that the legislation imposes to them. This article compiles some of the main definitions of “social responsibility” and it talks about different models of public intervention in the implantation of the social responsibility in the company management. Also it orients about the management of that responsibility and it informs about the social responsibility benefits for the companies. In addition, the article indicates the methodology and the results of the developed experiences analysis, about the management of the social responsibility of several excellent hotel chains in the Spanish tourist sector, and the obtained conclusions.
Responsible Tourism: Using tourism for sustainable development 2nd edition is about the globally vital necessity of realising sustainable tourism. It is a hugely important challenge to those who organise and sell travel and tourism, and those who consume it.
This book examines the contribution and importance of alliances and partnerships to the tourism, travel and leisure industries. It concludes by providing management and marketing implications and recommendations for tourism business, destination managers and local planners to enable them to successfully operate such alliances.