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The past decade has seen a revolution in the field of spoken dialogue systems. As in other areas of Computer Science and Artificial Intelligence, data-driven methods are now being used to drive new methodologies for system development and evaluation. This book is a unique contribution to that ongoing change. A new methodology for developing spoken dialogue systems is described in detail. The journey starts and ends with human behaviour in interaction, and explores methods for learning from the data, for building simulation environments for training and testing systems, and for evaluating the results. The detailed material covers: Spoken and Multimodal dialogue systems, Wizard-of-Oz data collection, User Simulation methods, Reinforcement Learning, and Evaluation methodologies. The book is a research guide for students and researchers with a background in Computer Science, AI, or Machine Learning. It navigates through a detailed case study in data-driven methods for development and evaluation of spoken dialogue systems. Common challenges associated with this approach are discussed and example solutions are provided. This work provides insights, lessons, and inspiration for future research and development – not only for spoken dialogue systems in particular, but for data-driven approaches to human-machine interaction in general.
Data driven methods have long been used in Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) synthesis and have more recently been introduced for dialogue management, spoken language understanding, and Natural Language Generation. Machine learning is now present “end-to-end” in Spoken Dialogue Systems (SDS). However, these techniques require data collection and annotation campaigns, which can be time-consuming and expensive, as well as dataset expansion by simulation. In this book, we provide an overview of the current state of the field and of recent advances, with a specific focus on adaptivity.
Data driven methods have long been used in Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) synthesis and have more recently been introduced for dialogue management, spoken language understanding, and Natural Language Generation. Machine learning is now present “end-to-end” in Spoken Dialogue Systems (SDS). However, these techniques require data collection and annotation campaigns, which can be time-consuming and expensive, as well as dataset expansion by simulation. In this book, we provide an overview of the current state of the field and of recent advances, with a specific focus on adaptivity.
In Monitoring Adaptive Spoken Dialog Systems, authors Alexander Schmitt and Wolfgang Minker investigate statistical approaches that allow for recognition of negative dialog patterns in Spoken Dialog Systems (SDS). The presented stochastic methods allow a flexible, portable and accurate use. Beginning with the foundations of machine learning and pattern recognition, this monograph examines how frequently users show negative emotions in spoken dialog systems and develop novel approaches to speech-based emotion recognition using hybrid approach to model emotions. The authors make use of statistical methods based on acoustic, linguistic and contextual features to examine the relationship between the interaction flow and the occurrence of emotions using non-acted recordings several thousand real users from commercial and non-commercial SDS. Additionally, the authors present novel statistical methods that spot problems within a dialog based on interaction patterns. The approaches enable future SDS to offer more natural and robust interactions. This work provides insights, lessons and inspiration for future research and development, not only for spoken dialog systems, but for data-driven approaches to human-machine interaction in general.
Natural language generation (NLG) is a subfield of natural language processing (NLP) that is often characterized as the study of automatically converting non-linguistic representations (e.g., from databases or other knowledge sources) into coherent natural language text. In recent years the field has evolved substantially. Perhaps the most important new development is the current emphasis on data-oriented methods and empirical evaluation. Progress in related areas such as machine translation, dialogue system design and automatic text summarization and the resulting awareness of the importance of language generation, the increasing availability of suitable corpora in recent years, and the organization of shared tasks for NLG, where different teams of researchers develop and evaluate their algorithms on a shared, held out data set have had a considerable impact on the field, and this book offers the first comprehensive overview of recent empirically oriented NLG research.
This book discusses the Partially Observable Markov Decision Process (POMDP) framework applied in dialogue systems. It presents POMDP as a formal framework to represent uncertainty explicitly while supporting automated policy solving. The authors propose and implement an end-to-end learning approach for dialogue POMDP model components. Starting from scratch, they present the state, the transition model, the observation model and then finally the reward model from unannotated and noisy dialogues. These altogether form a significant set of contributions that can potentially inspire substantial further work. This concise manuscript is written in a simple language, full of illustrative examples, figures, and tables.
This two-volume set, consisting of LNCS 8403 and LNCS 8404, constitutes the thoroughly refereed proceedings of the 14th International Conference on Intelligent Text Processing and Computational Linguistics, CICLing 2014, held in Kathmandu, Nepal, in April 2014. The 85 revised papers presented together with 4 invited papers were carefully reviewed and selected from 300 submissions. The papers are organized in the following topical sections: lexical resources; document representation; morphology, POS-tagging, and named entity recognition; syntax and parsing; anaphora resolution; recognizing textual entailment; semantics and discourse; natural language generation; sentiment analysis and emotion recognition; opinion mining and social networks; machine translation and multilingualism; information retrieval; text classification and clustering; text summarization; plagiarism detection; style and spelling checking; speech processing; and applications.
Considerable progress has been made in recent years in the development of dialogue systems that support robust and efficient human-machine interaction using spoken language. Spoken dialogue technology allows various interactive applications to be built and used for practical purposes, and research focuses on issues that aim to increase the system's communicative competence by including aspects of error correction, cooperation, multimodality, and adaptation in context. This book gives a comprehensive view of state-of-the-art techniques that are used to build spoken dialogue systems. It provides an overview of the basic issues such as system architectures, various dialogue management methods, system evaluation, and also surveys advanced topics concerning extensions of the basic model to more conversational setups. The goal of the book is to provide an introduction to the methods, problems, and solutions that are used in dialogue system development and evaluation. It presents dialogue modelling and system development issues relevant in both academic and industrial environments and also discusses requirements and challenges for advanced interaction management and future research. Table of Contents: Preface / Introduction to Spoken Dialogue Systems / Dialogue Management / Error Handling / Case Studies: Advanced Approaches to Dialogue Management / Advanced Issues / Methodologies and Practices of Evaluation / Future Directions / References / Author Biographies
This book constitutes the proceedings of the 7th Hellenic Conference on Artificial Intelligence, SETN 2012, held in Lamia, Greece, in May 2012. The 47 contributions included in this volume were carefully reviewed and selected from 81 submissions. They deal with emergent topics of artificial intelligence and come from the SETN main conference as well as from the following special sessions on advancing translational biological research through the incorporation of artificial intelligence methodologies; artificial intelligence in bioinformatics; intelligent annotation of digital content; intelligent, affective, and natural interfaces; and unified multimedia knowledge representation and processing.
In recent years, deep learning has fundamentally changed the landscapes of a number of areas in artificial intelligence, including speech, vision, natural language, robotics, and game playing. In particular, the striking success of deep learning in a wide variety of natural language processing (NLP) applications has served as a benchmark for the advances in one of the most important tasks in artificial intelligence. This book reviews the state of the art of deep learning research and its successful applications to major NLP tasks, including speech recognition and understanding, dialogue systems, lexical analysis, parsing, knowledge graphs, machine translation, question answering, sentiment analysis, social computing, and natural language generation from images. Outlining and analyzing various research frontiers of NLP in the deep learning era, it features self-contained, comprehensive chapters written by leading researchers in the field. A glossary of technical terms and commonly used acronyms in the intersection of deep learning and NLP is also provided. The book appeals to advanced undergraduate and graduate students, post-doctoral researchers, lecturers and industrial researchers, as well as anyone interested in deep learning and natural language processing.