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This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
The objective of this document is to present a framework for developing a formal multiagency traffic incident management program, with endorsement by, participation from, and coordination by senior agency management and which includes all of the participating agencies. This document begins by presenting the case for incident management, describing the extent of the impact of incidents in the United States and how this impact occurs. It then discusses goals, objectives, and potential benefits of formal incident management programs.
The purpose of this document is to assist organizations and their leaders in implementing and sustaining regional traffic incident management programs, both by examining some successful models, and by considering some of the lessons learned by early implementers. There is some form of incident management activity in most major and many mid-sized urban areas. Typically this involves each agency carrying out its own responsibilities, with primarily working-level and middle-management administrative teams to provide coordination with the other agencies who are also involved in their own aspects of managing incidents. Such a situation not only achieves less than the full potential benefit, but also leaves open many risks for failure within individual agencies or on a broader scale. The objective of this document is to present a framework for developing what is missing in almost every urban area—a formal multiagency traffic incident management program, with endorsement by, participation from, and coordination by senior agency management, and which includes all of the participating agencies. Formalizing the incident management effort—turning it into an incident management program—involves such steps as developing a written and endorsed strategy and a plan to implement the strategy; identifying and building support from a full complement of stakeholders and with the public; gaining support and ongoing participation in program direction from agency senior executives; documenting the respective roles and responsibilities of participants; establishing program goals and objectives and evaluating performance on these; establishing incident management as a major mission within and between the participating agencies; and “mainstreaming” of funding for incident management into the traditional transportation planning process.
Intended to assist agencies responsible for incident management activities on public roadways to improve their programs and operations.Organized into three major sections: Introduction to incident management; organizing, planning, designing and implementing an incident management program; operational and technical approaches to improving the incident management process.
Traffic incident management (TIM) is a planned and coordinated program to detect and remove incidents and restore traffic capacity as safely and as quickly as possible. Over time, various tools and strategies have been developed and implemented in an effort to improve overall TIM efforts. The nature and extent of tools and strategies in use are highly variable across the Nation, reflecting different priorities, congestion effects, levels of program maturity, and investment. As a direct result, the reported effectiveness of individual or combined strategies is inconsistent. To achieve a higher level of effectiveness in U.S. TIM efforts and to accelerate the implementation process, the objectives of this investigation were to review and assess various TIM policies, procedures, and technologies to identify current "best practices" in the United States, and seek a synergistic partnership with the National Traffic Incident Management Coalition (NTIMC) to support both the identification of best practices in the United States and the implementation of these practices by State, regional, and local TIM partners. Information to support this investigation was obtained through a review of published and electronic information sources and input from TIM practitioners representing law enforcement, fire and rescue, emergency medical services, transportation, and towing and recovery agencies in Arizona, California, Florida, Maryland, Michigan, Nevada, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Texas, Utah, and Washington. Task-specific and cross-cutting challenges commonly encountered by TIM responders in the performance of their duties, and novel or effective strategies for overcoming these challenges (i.e., best practices), were considered. Task-specific challenges may include obtaining accurate information from motorists, accessing the scene, and condemning a spilled load. Cross-cutting challenges may include interagency coordination and communication, technology procurement and deployment, and performance measurement. The reported tools and strategies for improving TIM range from sophisticated, high-technology strategies to simple, procedural strategies. The complete Best Practices in Traffic Incident Management document, available for download from the FHWA's Office of Operation's Publications website (http://ops.fhwa.dot.gov/eto_tim_pse/publications/index.htm) supports additional information gathering. At a local, regional, or State level, TIM administrative or operations personnel considering implementation of a particular tool or strategy can refer to the appropriate references for published findings cited in this document or contact TIM practitioners participating in this investigation directly by telephone or email to obtain more information.