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The purpose of this document is to assist organizations and their leaders in implementing and sustaining regional traffic incident management programs, both by examining some successful models, and by considering some of the lessons learned by early implementers. There is some form of incident management activity in most major and many mid-sized urban areas. Typically this involves each agency carrying out its own responsibilities, with primarily working-level and middle-management administrative teams to provide coordination with the other agencies who are also involved in their own aspects of managing incidents. Such a situation not only achieves less than the full potential benefit, but also leaves open many risks for failure within individual agencies or on a broader scale. The objective of this document is to present a framework for developing what is missing in almost every urban area—a formal multiagency traffic incident management program, with endorsement by, participation from, and coordination by senior agency management, and which includes all of the participating agencies. Formalizing the incident management effort—turning it into an incident management program—involves such steps as developing a written and endorsed strategy and a plan to implement the strategy; identifying and building support from a full complement of stakeholders and with the public; gaining support and ongoing participation in program direction from agency senior executives; documenting the respective roles and responsibilities of participants; establishing program goals and objectives and evaluating performance on these; establishing incident management as a major mission within and between the participating agencies; and “mainstreaming” of funding for incident management into the traditional transportation planning process.
The objective of this document is to present a framework for developing a formal multiagency traffic incident management program, with endorsement by, participation from, and coordination by senior agency management and which includes all of the participating agencies. This document begins by presenting the case for incident management, describing the extent of the impact of incidents in the United States and how this impact occurs. It then discusses goals, objectives, and potential benefits of formal incident management programs.
Intended to assist agencies responsible for incident management activities on public roadways to improve their programs and operations.Organized into three major sections: Introduction to incident management; organizing, planning, designing and implementing an incident management program; operational and technical approaches to improving the incident management process.
Introduction -- Information sharing for traffic incident management -- Implications and challenges -- Conclusions and recommendations -- References -- Appendixes.
This comprehensive guide provides the training materials for Traffic Incident Management (TIM) Responders four (4) hour course with three main goals including Responder safety; Safe, quick clearance; and Prompt, reliable, interoperable communications This Train-the Trainer- Guide is aimed at all responder disciplines including law enforcement, fire and rescue, emergency medical services (EMS), towing operators and recovery units, highway/transportation agencies at the Federal and State levels, and Communication centers to include 9-1-1 and transportation management centers (TMCs). Each lesson includes an objective plus offers black and white photos to easily identify with the program lessons that follow to address the incidents as a method to train the students. Emergency management personnel, fire and rescue teams, and law enforcement may be interested in this guide as a desk reference. Additionally, students hoping to become certified within these employment areas may want to familiarize their knowledge with these vital lessons prior to beginning on-the-job duties. Other related products that may be of interest include: Code of Federal Regulations, Title 49, Transportation, Pt. 572-999, Revised as of October 1, 2015 can be found here: https://bookstore.gpo.gov/products/sku/869-082-00224-7?ctid=199 Traffic Incident Management in Hazardous Materials Spills in Incident Clearance can be found here: https://bookstore.gpo.gov/products/sku/050-001-00345-7?ctid=199 Public Roads bi-monthly print magazine subscription can be found here: https://bookstore.gpo.gov/products/sku/750-005-00000-4?ctid=
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