David K. Carr
Published: 1995
Total Pages: 266
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Shows CEOs, managers, and business process reengineering (BPR) team members how to benefit from BPR implementation, relying on an in-depth international study of 47 companies, such as Aetna, Chevron, and AlliedSignal, that have reduced costs, compressed cycle time, and improved customer service through BPR techniques. Outlines the fundamental differences between BPR and TQM and demonstrates how to link business strategy with BPR objectives. Annotation copyright by Book News, Inc., Portland, OR