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The value of the ASQ Certified Quality Auditor Handbook, Fifth Edition, is clear. It is designed to help new auditors gain an understanding of the field and prepare for the ASQ CQA exam. In addition, experienced auditors can refer to it as a helpful reference; audit managers and quality managers can rely on it for guiding their auditing programs; and trainers and educators can use it for teaching fundamentals. This in-depth overview of quality auditing represents auditing practices for internal and external applications. It provides practical guidance for both system and process auditors as well. Many current topics have been expanded to reflect changes in auditing practices since 2012, with guidance from the recent 2017 update of ISO 19011. In addition, readers will find example audit situations, stories, and review comments to enhance their understanding of the field. Topics covered include the common elements of all types of system and process audits (quality, environmental, safety, and health): Auditing fundamentals, including types of quality audits, purpose and scope of auditing, terms and definitions, roles and responsibilities of participants, and professional conduct The audit process, from preparation and planning, to performance and reporting, to follow-up and closure Auditor competencies, including resource management, conflict resolution, communication, interviewing, and team dynamics Audit program management and business applications, including staffing, training and development, program evaluation, organizational risk management, and best practices Quality tools and techniques, including problem-solving tools, process improvement techniques, basic statistics, verification, and validation "This book is an encyclopedia of all major bodies of information a new or experienced quality auditor would need. It covers both the qualitative and the quantitative, which is a strength. I can't think of a quality auditor that would not find this work helpful." Kim H. Pries, CRE, CQE, CSQE, CSSBB, CMQ/OE, CQA "This handbook will be helpful to those who are new to auditing or require more in-depth knowledge of the implementation of an audit program. Boxed examples or scenarios provide some of the practical challenges encountered during auditing." Govind Ramu, ASQ Fellow, Co-Author ASQ SSGB Handbook, Author ASQ CSSYB Handbook Lance B. Coleman, Sr. has over 25 years of leadership experience in the areas of quality engineering, Lean implementation, quality, and risk management in the Medical Device, Aerospace, and other regulated industries. He has presented, trained, and consulted throughout the United States and abroad. Lance is currently a Director of Quality for IDEX Health and Science, LLC, in Oak Harbor, Washington.
Mastering Internal Auditing: A Guide to ISO 9001 & ISO 19011 Compliance Subtitle: Become a Certified Internal Auditor and Excel in Quality Management Immerse yourself in the world of internal auditing excellence with our comprehensive guide, "Mastering Internal Auditing." This expertly crafted resource is your roadmap to achieving ISO 9001 & ISO 19011 compliance, designed to empower you to become a certified internal auditor and excel in the realm of quality management. Key Keywords: ISO 9001 Compliance: Navigate the intricacies of ISO 9001, ensuring your organization aligns with the latest standards, including ISO 9001:2015. ISO 19011 Guidelines: Explore the essential guidelines of ISO 19011, mastering the principles and techniques of effective internal auditing. ISO 9001 2015: Stay ahead of the curve by understanding and implementing the latest updates in ISO 9001:2015. Quality Management Systems: Delve into the core principles and best practices of quality management systems for seamless compliance. Quality Management Principles: Acquire a deep understanding of the principles that underpin successful quality management initiatives. Quality Control Book: This guide serves as your go-to reference, offering practical insights into quality control methodologies and strategies. Certified Internal Auditor: Propel your career forward by becoming a certified internal auditor, equipped with the skills and knowledge to lead successful internal audits. Book Highlights: Comprehensive Guidance: Detailed insights into ISO 9001 & ISO 19011 compliance, providing a thorough understanding of audit processes and quality management principles. Certification Roadmap: Step-by-step guidance on becoming a certified internal auditor, unlocking new opportunities for professional growth. Real-World Applications: Practical examples and case studies that bridge theory with real-world internal auditing scenarios. Quality Management Excellence: Elevate your skills and contribute to organizational success by mastering the art of quality management. Whether you're a seasoned professional or a newcomer to internal auditing, "Mastering Internal Auditing" is your indispensable companion for achieving compliance, certification, and excellence in quality management. Take the first step towards becoming a certified internal auditor and order your copy today!
Implementing the requirements of ISO 9001 can be a daunting task for many organizations. In an attempt to develop a system that will pass the registration audit, we are tempted to establish processes with the primary purpose of conforming to the requirements of ISO 9001. In doing so, however, it is easy to lose sight of the primary intent of the standard: to continually improve the effectiveness of the quality management system (QMS) implemented at our organization. This book is intended to help managers, quality professionals, internal audit coordinators, and internal auditors implement a practical internal audit process that meets the requirements of ISO 9001:2015 while adding significant, measurable value to the organization. The tools, techniques, and step-by-step guidelines provided in this book can also be used by those organizations that have a well-established internal audit process but are looking for easy ways to make that process more effective.
Internal quality audits can provide an unbiased view of the processes that directly impact the products and services of an organization. Yet, while most internal auditors have been trained using many of the methods and techniques of external auditors, an internal audit is very different and requires different methods and techniques. Internal Quality Auditing is the first book to provide a comprehensive guide designed for use by audit program managers or internal auditors. From helping to determine the objective of the audit to performing the audit, and writing the audit report, this book will act as a guide for quality audit managers in the implementation and resolution of effective internal quality audits.Benefits: Define and implement an effective internal quality audit program for your organization.Monitor the performance of the internal audit through performance indicators, and review the audit program for potential improvements.Train your organizations internal auditors in the execution of effective internal audits. Contents: Quality Management Systems and Standards, Objective and Scope of the Audit Program, Auditor Qualification, Maintaining Auditor Competence, Scheduling, Supervising the Audit, Planning for the Investigation, Investigation and Conclusions, Audit Report, Follow-up Audit
"This book addresses every aspect of ISO 9000 Quality Systems Auditing. Any organization preparing for ISO certification will need to carry out Internal Audits to confirm that its Quality System has been implemented and is effective in achieving the organization's objectives. Such auditing also provides opportunities for everyone to make changes to the Quality System so that it can become more efficient." "Dr Green addresses 'evaluation' of suppliers through second party audits, but he also shows how these can be kept to an absolute minimum by the introduction of a systematic method for getting on to an Approved List." "The mystique surrounding third party audits is removed by detailed explanations of pre-audits, pre-assessments and assessments. The attributes of good auditors and important facets of good auditing are discussed. Inexperienced and experienced auditors could also benefit from studying the set of 'core questions' prepared for their use."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
ISO 9001:2015 includes many changes that not only affect the companies aiming to achieve certification to it, but also auditors. This book is the resource auditors need to fully understand ISO 9001:2015 and help them perform audits to it. This book integrates two different types of audit strategies, conformance audits and performance audits, into one process approach audit. Conformance audits confirm that the organization is meeting the requirements of the standard, while performance audits confirm that the QMS is achieving its intended results. The book includes: An introduction to ISO 9001:2015 An auditing strategy for ISO 9001:2015 How to conduct a Stage 1 audit for ISO 9001:2015 How to conduct a Stage 2 on-site audit for ISO 9001:2015 Appendices include an introduction to process focus, an assessment report template for Stage 1 audits, a confidential assessment report template for Stage 2 audits, and an ISO 9001:2015 conformance checklist.
Explains the basics of Internal Auditing in easy language. Engaging, with questioning mind illustrations! Ideal for young and experienced professionals.
This pocket guide is an essential resource for anyone in the automotive industry. It's designed to be used as a reference manual for conducting internal audits to ISO/TS 16949:2002 using a new process approach. The book will assist internal auditors with planning and performing process audits in order to become more effective as an auditor and satisfy top management, auditees, and external customers. It includes practical case studies, the bodies of knowledge for the ASQ CQIA and CQA certifications, a glossary of terms, and a list of acronyms. "When my former company arranged internal auditor training, I received this handbook. We were able to set up our programs and for the first two audits we maintained a very good score, as I remember no majors or minors. I have used and abused this book and am planning to order a replacement. I would not want to be without it in my field...it is an easy to use guide on the floor." A reader in New Bedford, MA
Implementing the requirements of ISO 9001 can be a daunting task for many organizations. In an attempt to develop a system that will pass the registration audit, we are tempted to establish processes with the primary purpose of conforming to the requirements of ISO 9001. In doing so, however, it is easy to lose sight of the primary intent of the standard: to continually improve the effectiveness of the quality management system (QMS) implemented at our organization. This book is intended to help managers, quality professionals, internal audit coordinators, and internal auditors implement a practical internal audit process that meets the requirements of ISO 9001:2015 while adding significant, measurable value to the organization. The tools, techniques, and step-by-step guidelines provided in this book can also be used by those organizations that have a well-established internal audit process but are looking for easy ways to make that process more effective. The tools in the appendices of this book have also been provided on the enclosed CD to facilitate your customizing them to fit the specific needs of your organization.