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Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.
Ravaged by civil war throughout the 1980s and 1990s, El Salvador has now emerged as a study in contradictions. It is a country where urban call centers and shopping malls exist alongside rural poverty. It is a land now at peace but still grappling with a legacy of violence. It is a place marked by deep social divides, yet offering a surprising abundance of inclusive spaces. Above all, it is a nation without borders, as widespread emigration during the war has led Salvadorans to develop a truly transnational sense of identity. In Salvadoran Imaginaries, Cecilia M. Rivas takes us on a journey through twenty-first century El Salvador and to the diverse range of sites where the nation’s postwar identity is being forged. Combining field ethnography with media research, Rivas deftly toggles between the physical spaces where the new El Salvador is starting to emerge and the virtual spaces where Salvadoran identity is being imagined, including newspapers, literature, and digital media. This interdisciplinary approach enables her to explore the multitude of ways that Salvadorans negotiate between reality and representation, between local neighborhoods and transnational imagined communities, between present conditions and dreams for the future. Everyday life in El Salvador may seem like a simple matter, but Rivas digs deeper, across many different layers of society, revealing a wealth of complex feelings that the nation’s citizens have about power, opportunity, safety, migration, and community. Filled with first-hand interviews and unique archival research, Salvadoran Imaginaries offers a fresh take on an emerging nation and its people.
This evaluation assesses the effectiveness of the World Bank Group in helping its member countries improve their investment climates, within the context of the World Bank Group's overall mission of poverty reduction and sustainable development.
This book discusses the biorefinery of biomass feedstocks. In-depth chapters highlight the scientific and technical aspects and present a techno-economic analysis of such systems. By using a TEA approach, the authors present feasible pathways for the conversion of biomass (both residual biomass, energy crops, and algae biomass), showing the different possibilities for the production of biochemical materials, biofuels, and fertilizers. The concepts presented in this book will link companies, investors, and governments by providing a framework that will help reduce pollutants and create a biomass-related economy that incorporates the newest developments and technologies in the area.
Considering the ever-rising costs of traditional fuel paired with the increasing scarcity of its resources, it's easy to see why exploring renewable fuels has become an increasingly critical goal for engineers, researchers, and end-users alike. However, due to the great diversity of technologies, policies, and attitudes, it can be difficult to gain a good well-rounded understanding of these types of fuels. Renewable Motor Fuels: The Past, the Present and the Uncertain Future presents an opportunity to gain an insightful understanding of all the key aspects of alternative automotive fuels in one book. Author Arthur Brownstein describes various sources of renewable motor fuels (including ethanol, algae, isobutanol, natural gas, and battery power) and their production processes, specific properties, and economic advantages/disadvantages. This comprehensive coverage of such an important topic is crucial for anyone with an interest in renewable fuels, from researchers to engineers to end-users. - Presents a clear overview on a variety of renewable motor fuel technologies, balancing history, technology, and policy - Provides the status of current and developing renewable motor fuel technologies and their uses worldwide - Discusses the competitive economics of renewable fuel processes and their respective market interactions
Enables readers to convert lignin using a variety of depolymerization methods and develop it into industrially relevant and functional compounds Depolymerization of Lignin to Produce Value Added Chemicals summarizes the depolymerization and utilization of lignin from different sources and covers the emerging field of biological depolymerization, enabling the reader to identify the high added value of a biomass residue and support him/her in its possible use for mass and niche high impact application sectors. Lignin has great potential to significantly improve the economics of a biorefinery due to its conversion into value-added products. To illustrate, this book includes information on: Feasibility of large-scale implementation of covered technologies, including thermal, biological, and chemical depolymerization, especially in relation to potential industrial applications "Lignin-first" biorefining approach, and potential applications of lignin-derived monomers and their derivatives as bioactives in food, natural health products, and pharmaceuticals Business and market scenarios and challenges that intersect with lignin, along with perspectives on lignin valorization Benefits and drawbacks of a lignin-first approach to biorefining, and techno-economic considerations of lignin and its applications Depolymerization of Lignin to Produce Value Added Chemicals is an essential resource for researchers, chemists, engineers, analysts, and consultants within universities, independent research organizations, and government.
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El Salvador Business Law Handbook - Strategic Information and Basic Laws
This book offers a comprehensive review on biomass resources, examples of biorefineries and corresponding products. The first part of this book covers topics such as different biorefinery resources from agriculture, wood processing residues and transport logistics of plant biomass. In the second part, expert contributors present biorefinery concepts of different biomass feedstocks, including vegetable-oils, sugarcane, starch, lignocellulose and microalgae. Readers will find here a summary of the syngas utilization and the bio-oil characterization and potential use as an alternative renewable fuel and source for chemical feedstocks. Particular attention is also given to the anaerobic digestion-based and Organosolv biorefineries. The last part of the book examines relevant products and components such as alcohols, hydrocarbons, bioplastics and lignin, and offers a sustainability evaluation of biorefineries.