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Comprehensive in scope, this book integrates three major approaches to process redesign--benchmarking, continuous improvement, and reengineering--showing how to combine the three for maximum effectiveness. Numerous examples from different industries demonstrate concepts and techniques in action and illustrate common mistakes. Illustrated.
An Applied Guide to Process and Plant Design, 2nd edition, is a guide to process plant design for both students and professional engineers. The book covers plant layout and the use of spreadsheet programs and key drawings produced by professional engineers as aids to design; subjects that are usually learned on the job rather than in education. You will learn how to produce smarter plant design through the use of computer tools, including Excel and AutoCAD, "What If Analysis, statistical tools, and Visual Basic for more complex problems. The book also includes a wealth of selection tables, covering the key aspects of professional plant design which engineering students and early-career engineers tend to find most challenging. Professor Moran draws on over 20 years' experience in process design to create an essential foundational book ideal for those who are new to process design, compliant with both professional practice and the IChemE degree accreditation guidelines. - Includes new and expanded content, including illustrative case studies and practical examples - Explains how to deliver a process design that meets both business and safety criteria - Covers plant layout and the use of spreadsheet programs and key drawings as aids to design - Includes a comprehensive set of selection tables, covering aspects of professional plant design which early-career designers find most challenging
OCEB 2 Certification Guide, Second Edition has been updated to cover the new version 2 of the BPMN standard and delivers expert insight into BPM from one of the developers of the OCEB Fundamental exam, offering full coverage of the fundamental exam material for both the business and technical tracks to further certification. The first study guide prepares candidates to take—and pass—the OCEB Fundamental exam, explaining and building on basic concepts, focusing on key areas, and testing knowledge of all critical topics with sample questions and detailed answers. Suitable for practitioners, and those newer to the field, this book provides a solid grounding in business process management based on the authors' own extensive BPM consulting experiences. - Completely updated, with the latest material needed to pass the OCEB-2 and BPMN Certification - Includes sample test questions in each chapter, with answers in the appendix - Expert authors provide a solid overview of business process management (BPM)
Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: - How to develop business models and business process architecture - How to integrate decision management models and business rules - New material on service processes and on dynamic case management - Learn to integrate various approaches in a broad business process management approach - Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma - Learn how all the different process elements fit together in this best first book on business process, now completely updated - Tailor the presented methodology, which is based on best practices, to your organization's specific needs - Understand the human aspects of process redesign - Benefit from all new detailed case studies showing how these methods are implemented
Educational Research: A Guide to the Process is a different kind of research text. It emphasizes the process of research, that is, what researchers actually do as they go about designing and carrying out their research activities. Rather than passively reading about research operations, it promotes content mastery by using a three-step pedagogical model that involves: a manageable chunk of text, a comprehension or application exercise, and author feedback on the exercise. The text contains approximately 150 of these exercise-feedback units. The second edition has been thoroughly updated, expanded from 15 to 20 chapters, and reorganized into two parts. Part I covers basic aspects of the research process, provides an example of a student research proposal, and shows how to evaluate a research report. Part II provides a separate chapter for each research methodology, including two chapters on qualitative research. Other noteworthy changes include more annotated studies and more visual illustrations of statistical and research methods.
This guide includes a wealth of practical information for inexperienced group leaders as well as new tools for seasoned facilitators --more than 100 reproducible forms, checklists, planning aids, and guides. Selected contents are reproduced in CD-ROM format so that you can customize tools to meet your specific needs.
This book distils into a single coherent handbook all the essentials of process automation at a depth sufficient for most practical purposes. The handbook focuses on the knowledge needed to cope with the vast majority of process control and automation situations. In doing so, a number of sensible balances have been carefully struck between breadth and depth, theory and practice, classical and modern, technology and technique, information and understanding. A thorough grounding is provided for every topic. No other book covers the gap between the theory and practice of control systems so comprehensively and at a level suitable for practicing engineers.
This is a comprehensive guide to Scrum for all (team members, managers, and executives). If you want to use Scrum to develop innovative products and services that delight your customers, this is the complete, single-source reference you've been searching for. This book provides a common understanding of Scrum, a shared vocabulary that can be used in applying it, and practical knowledge for deriving maximum value from it.
An invaluable guide that provides you with the comprehensive tools and knowledge you need to help your teams--and, ultimately, your organization--succeed. The completely revised third edition of this longtime go-to resource for novice and experienced facilitators provides new team-building exercises as well as updated information on virtual meetings, mediation, strategic planning, and much more. Loaded with procedures, checklists, guidelines, samples, and templates, The Facilitator’s Fieldbook covers all the key areas of successful team management, including: establishing ground rules planning meetings and agendas, brainstorming, resolving conflict, making decisions, and helping groups optimize their time. You’ll also gain tips on maintaining the tone and flow of meetings, and will learn to determine when to delegate projects to individuals rather than assembling a group. Collaborative projects have become an increasingly prevalent feature of modern business strategies and workplace dynamics. But intentional, strategic facilitation is essential to making sure these groups and teams are effective.
BPMN 2.0 is the industry standard diagramming language for business process models. The meaning of the business process diagram is the same, regardless of the tool used to create it. But creating models that are correct, complete, and clear demands more than a dictionary of BPMN shapes and symbols. It also requires a methodology for translating process logic consistently into the diagram. And it requires a measure of modeling style as well, conventions that ensure that the process logic is unambiguous from the diagram by itself. In short, "good BPMN" requires a disciplined approach called "method and style." In this book, Bruce Silver explains which BPMN elements process modelers need to understand, in two levels, including exactly where and how to use each element. Level 1 (the Descriptive modeling subclass of BPMN 2.0) is a palette of shapes and symbols largely carried over from traditional flowcharting. Level 2 (the Analytic subclass) expands the palette to be able to describe event-triggered behavior, critical to modeling exception handling. The book explains the real meaning of BPMN's most basic concepts - like activity, process, and end state - essential to using the language correctly, and provides a step-by-step methodology for going from a blank page to a complete end-to-end BPMN model, developed from the top down in a hierarchical structure. From the top-level diagram you can see on a single page exactly how the process starts, its possible end states, what the instance represents, and communications with the Customer, service providers, and other processes. From there you can drill down to see the details of any part of the process.