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Performance review has become a major topic in social work. As an all-embracing term, it encompasses broad concepts such as 'quality' and 'accountability' and the specific techniques for measuring and managing performance. This volume is divided into four parts to survey the subject in different areas and to examine its implications from the perspectives of the voluntary sector, management, professional practice, the client, and those implementing performance review. The importance of supervision and the need for proper consultation with carers when making policy decisions are also discussed, as well as such areas as quality assurance schemes and the proper implementation of complaints procedures. Also included is an analysis of performance review and quality in General Practice. The final Part provides a general overview of performance and quality review and examines how effective the Citizen's Charter and other quality assurance schemes are and what they mean when put into practice.
This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.
This book offers a practical approach to maximising quality in social work that is based on developing a working culture that empowers key stakeholders in the delivery of services, whether these are managers, practitioners, service users or carers. Aiming to transcend the constraints on professionalism imposed by managerialism and the contract culture, it provides a critical appraisal of the main approaches to quality assurance and analyses these in detail in relation to child care, community care, mental health and criminal justice.
A book on social work supervision is desperately needed to bridge the gap between the demands of the field and the absence of literature. Social Work Supervision: Contexts and Concepts aims to provide readers with basic knowledge of theories, research, and practice of supervision. The book addresses the needs of social work supervisors, frontline practitioners, students, and educators and contains a comprehensive literature review of the historical development, theories and models, and empirical research studies of the subject. Equally important, this is a book from practice experience in supervision that enhances the competence of supervisory practice. It will help social workers, supervisors, and administrators to realize and revitalize their "mission" in social work, that is, to benefit clients.
While exploring the popular references to the term "Quality of Life," this book also compares the technical meanings in medicine, the social sciences and in economic and social planning. Methods of measuring quality of life in these and other fields are reviewed to draw out elements which enhance the others.
Outcome in the management of public services refers to the impact of a particular public sector activity. This book provides a critical assessment of the way outcome is measured, exploring the need to balance objective and subjective forms of
Quality Assurance for Social Care Agencies is specifically designed to enable you to set up a Quality Assurance system within a social services setting. Including practical checklists, it covers all aspects of Quality Assurance - from what is meant by Quality Assurance and how to implement it to how to monitor and maintain quality control. Examples and details of experiences are included to help you get it right first time.
The United Kingdom’s health systems have long made the quality of care a high priority, pioneering many tools and policies in this area. Yet despite being a global leader in monitoring and improvement, the United Kingdom does not consistently perform well on international quality benchmarks. Why?
Following its annual review of the work of the Care Quality Commission (CQC), the Health Committee reports that the bias of the work in the CQC away from its core function of inspection and towards the essentially administrative task of registration, represents a significant distortion of priorities. The Committee reports that: the CQC was established without sufficiently clear and realistic definition of its priorities and objectives; the timescales and resource implications of the functions of the CQC were not properly analysed; the registration process itself was not properly tested and proven before it was rolled out; the CQC failed to draw the implications of these failures adequately to the attention of ministers, Parliament and the public. Consequently, the Committee welcomes the government's decision to postpone registration of GP practices, and recommends that proper planning, including piloting of the model for registration, should be undertaken before the revised date of April 2013 is confirmed. The Committee also welcomes recent announcements that the CQC intends to undertake annual visits of all NHS and social care providers. It goes on to stress the importance of the role of inspectors in assessing the culture in care providers, especially concerning the obligation which rests on all healthcare professionals to raise concerns if they recognise, or ought to have recognised, evidence of failure of professional standards. Each provider organisation should recognise and respect this professional obligation and provide proper security to those professional staff who discharge it effectively.