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Trust is the glue that holds organizations together. More powerful than contracts or authority, trust enables partner companies -- or groups within a company -- to achieve results that exceed the sum of the parts. Without trust, alliances fail. In Trusted Partners, internationally recognized alliance expert Jordan Lewis draws on four decades of advising and managing alliances to show -- for the first time -- how to build and sustain trust between and within organizations. A comprehensive and multifaceted analysis of trust, Trusted Partners shows how to develop, manage, measure, improve, or repair this important dimension of every business relationship. "Trust must be constructed, one step at a time," Lewis maintains. He breaks significant new ground by describing each of these steps -- including how to assemble the elusive interpersonal, leadership, political, organizational, structural, and governance components of trust. Clear in its explanation of what trust entails, Trusted Partners uses dozens of stories and case examples, among them alliances between Canon and Hewlett-Packard, Ford and ABB, and Procter & Gamble and Wal-Mart, all of which achieved market-beating results. Lewis begins by establishing eight conditions for trust and shows how to determine if trust is possible. He then details: * How to build, manage, and repair trust * How to trust difficult customers * How to sell alliances to customers * How to trust a rival * How to build trust between internal groups * How to create a culture of trust * How to build trust in mergers and acquisitions Concluding Trusted Partners is a section entitled "Tools for Trust." This practical, easy-to-use reference guide covers in depth all the key aspects of trust -- from measuring trust and using alliance ethics to sharing know-how and benefits, working with attorneys, and choosing the best alliance structure. At a time when alliances have become a preferred competitive strategy for most companies, and with most alliances ending as failures, management at all levels cannot afford to ignore this powerful book.
The essential, data-driven blueprint to build trust in your organization. Did you know that trusted companies outperform their peers by up to 400%? That customers who trust a brand are 88% more likely to buy again? And that 79% of employees who trust their employer are more motivated to work (and less likely to leave)? The importance of trust is at an all-time high—just as our inclination to trust is at an all-time low. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most—with your customers, workforce, and partners. Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability. These Four Factors make up Deloitte's HX TrustIDTM, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustIDTM to measure, predict, and build trust to earn lifelong loyalty—and elevate the human experience with your customers, workforce, and partners. The Four Factors of Trust lays it all out in do-able parts so you can: Create better business outcomes by understanding how trust affects human behaviors Measure your company's trust score—revealing strengths, deficits, and opportunities to (re)build trust with key stakeholders Design actionable strategies to improve trust with your customers, workforce, and partners Build trust and earn loyalty through every business function from marketing to operations to talent experience With compelling stories from leading organizations—and practical applications in Marketing & Experience, Cybersecurity, HR, Sustainability (ESG), and Operations & Technology—The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.
Open Innovation through Strategic Alliances demonstrates the vital role and applications of strategic alliances between firms and research organizations in creating and applying knowledge for the development of new products, technologies, or business models.
There is one thing that moves online consumers to click "add to cart," that allows sellers to accept certain forms of online payment, and that makes online product reviews meaningful: trust. Without trust, online interactions can't advance. But how is trust among strangers established on the Internet? What role does reputation play in the formation of online trust? In eTrust, editors Karen Cook, Chris Snijders, Vincent Buskens, and Coye Cheshire explore the unmapped territory where trust, reputation, and online relationships intersect, with major implications for online commerce and social networking. eTrust uses experimental studies and field research to examine how trust in anonymous online exchanges can create or diminish cooperation between people. The first part of the volume looks at how feedback affects online auctions using trust experiments. Gary Bolton and Axel Ockenfels find that the availability of feedback leads to more trust among one-time buyers, while Davide Barrera and Vincent Buskens demonstrate that, in investment transactions, the buyer's own experience guides decision making about future transactions with sellers. The field studies in Part II of the book examine the degree to which reputation facilitates trust in online exchanges. Andreas Diekmann, Ben Jann, and David Wyder identify a "reputation premium" in mobile phone auctions, which not only drives future transactions between buyers and sellers but also payment modes and starting bids. Chris Snijders and Jeroen Weesie shift focus to the market for online programmers, where tough competition among programmers allows buyers to shop around. The book's third section reveals how the quality and quantity of available information influences actual marketplace participants. Sonja Utz finds that even when unforeseen accidents hinder transactions—lost packages, computer crashes—the seller is still less likely to overcome repercussions from the negative feedback of dissatisfied buyers. So much of our lives are becoming enmeshed with the Internet, where ordinary social cues and reputational networks that support trust in the real world simply don't apply. eTrust breaks new ground by articulating the conditions under which trust can evolve and grow online, providing both theoretical and practical insights for anyone interested in how online relationships influence our decisions. A Volume in the Russell Sage Foundation Series on Trust
Progress in collaborative networks continues showing a growing number of manifestations and has led to the acceptance of Collaborative Networks (CN) as a new scientific discipline. Contributions to CN coming from multiple reference disciplines has been extensively investigated. In fact developments in CN have benefited from contributions of multiple areas, namely computer science, computer engineering, communications and networking, management, economy, social sciences, law and ethics, etc. Furthermore, some theories and paradigms defined elsewhere have been suggested by several research groups as promising tools to help define and characterize emerging collaborative organizational forms. Although still at the beginning of a long way to go, there is a growing awareness in the research and academic world, for the need to establish a stronger theoretical foundation for this new discipline and a number of recent works are contributing to this goal. From a utilitarian perspective, agility has been pointed out as one of the most appealing characteristics of collaborative networks to face the challenges of a fast changing socio-economic context. However, during the last years it became more evident that finding the right partners and establishing the necessary preconditions for starting an effective collaboration process are both costly and time consuming activities, and therefore an inhibitor of the aimed agility. Among others, obstacles include lack of information (e.g. non-availability of catalogs with normalized profiles of organizations) and lack of preparedness of organizations to join the collaborative process. Overcoming the mismatches resulting from the heterogeneity of potential partners (e.g. differences in infrastructures, corporate culture, methods of work, and business practices) requires considerable investment. Building trust, a pre-requisite for any effective collaboration, is not straight forward and requires time. Therefore the effective creation of truly dynamic collaborative networks requires a proper context in which potential members are prepared to rapidly get engaged in collaborative processes. The concept of breeding environment has thus emerged as an important facilitator for wider dissemination of collaborative networks and their practical materialization. The PRO-VE'05 held in Valencia, Spain, continues the 6th event in a series of successful working conferences on virtual enterprises. This book includes selected papers from that conference and should become a valuable tool to all of those interested in the advances and challenges of collaborative networks.
Continues to fill gaps between the descriptive, conceptual, and transformative sustainability science Sustainability is increasingly important across functional sectors and scientific disciplines. Policy-makers, practitioners, and academics continue to wrestle with the complexity of risk, resilience, and sustainability, but because of the necessary transdisciplinary focus, it is difficult to find authoritative content in a single source. Sustainability Science: Managing Risk and Resilience for Sustainable Development, Second Edition, contributes to filling that gap and is completely revised with several new chapters. It asserts that all efforts for the sustainability of humankind are undermined by the four fundamental challenges of complexity, uncertainty, ambiguity, and dynamic change. While there are no silver bullets, this book contends that we need systems approaches, risk approaches, participatory approaches, and resilience approaches to address each of them and endeavours to provide such. With that in mind, this book describes the state of the world (Part I), proposes a way to approach the world (Part II), and suggests how to set out to change the world (Part III). ? Introduces a new agenda for sustainable development that reflects current thinking in sustainability science.? Draws lessons from the entire history of humankind to help us understand our present and inform decisions for ourfuture.? Operationalises key concepts to provide a clear link between theory to practice.? Combines a stern message about staggering sustainability challenges with advice for practical action and calls for hope.? Includes new chapters on complexity–what it is, how it manifests, and its consequences–on resistance to knowledge and change–focusing on the drivers behind the phenomena and how to overcome them–and more.
Are you caught in a whirlwind of worry and doubt that clouds your relationships? Does the constant chatter in your mind keep you from fully experiencing the love and connection you crave? This is your guide to breaking free from the cycle of overthinking and cultivating deeper, more fulfilling relationships. This book offers practical strategies and proven techniques to help you: Uncover the underlying reasons for overthinking in your relationships. Challenge negative thought patterns and replace them with positive affirmations. Develop effective communication skills to express your needs and concerns with clarity. Build trust and intimacy through open and honest dialogue. Practice mindfulness and self-care to reduce stress and anxiety. By following the steps outlined in this book, you'll learn how to: Enhance the quality of your relationships by fostering deeper connections. Experience greater peace of mind and reduce feelings of anxiety and insecurity. Build self-confidence and develop a healthier sense of self-worth. Create a more fulfilling and satisfying life filled with love and connection. If you're ready to break free from the cycle of overthinking and experience the joy of healthy, fulfilling relationships, this is the book for you.
The relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex transaction of feeling, meaning and experience. How does the study of relationship marketing interpret this? In this exciting new book the authors explore the factors of relationship marketing in its contemporary context, with the consumer in mind. From the experience of a football club supporter to experiences of gap year travel, to text messaging behaviour, and to using the library, the focus of this text is on the consumer perspective. From this angle, issues of relationship marketing, and its management, take on a new and exciting bearing. Topics examined include: frameworks for analyzing the consumer experience; consumer communities; issues of customer loyalty; the impact of ICT on relationship marketing; and the creative consumer. Each chapter is supported by - or based on - an in-depth case study, many of which are drawn from the authors′ research.
"One of the foremost relationship experts at work today offers creative insight on building trust and avoiding betrayal, helping readers to decode the mysteries of healthy love and relationships"--