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Silver Medal Winner, Success and Motivation, 2012 Axiom Business Book Awards An essential guide for mastering failure in order to achieve your goals Success is often just a moment—a goal fulfilled, soon to be replaced with new goals. But failure is the ambitious person's constant companion, often dogging us for months, years or even decades before we finally reach our aim. In the groundbreaking book Why People Fail, Siimon Reynolds, one of the world's most successful entrepreneurs, explores the main causes of failure, in any field, and reveals solutions for overcoming them and creating a successful personal and professional life. Why People Fail offers strategies and ideas for defeating the sixteen most common failure habits such as destructive thinking, low productivity, stress, fixed mindset, lack of daily rituals, and more. Outlines the common habits that lead to failure and shows how to overcome them Features dozens of tips and exercises to help increase business and personal success Written by Siimon Reynolds, an internationally recognized expert on high performance and business excellence Many people have changed their lives by mastering just one of the timeless principles in this book. Master five or ten and your life will rocket to a totally new level.
Thomas Jefferson once stated that the foremost goal of American education must be to nurture the "natural aristocracy of talent and virtue." Although in many ways American higher education has fulfilled Jefferson's vision by achieving a widespread level of excellence, it has not achieved the objective of equity implicit in Jefferson's statement. In Equity and Excellence in American Higher Education, William G. Bowen, Martin A. Kurzweil, and Eugene M. Tobin explore the cause for this divide. Employing historical research, examination of the most recent social science and public policy scholarship, international comparisons, and detailed empirical analysis of rich new data, the authors study the intersection between "excellence" and "equity" objectives. Beginning with a time line tracing efforts to achieve equity and excellence in higher education from the American Revolution to the early Cold War years, this narrative reveals the halting, episodic progress in broadening access across the dividing lines of gender, race, religion, ethnicity, and socioeconomic status. The authors argue that despite our rhetoric of inclusiveness, a significant number of youth from poor families do not share equal access to America's elite colleges and universities. While America has achieved the highest level of educational attainment of any country, it runs the risk of losing this position unless it can markedly improve the precollegiate preparation of students from racial minorities and lower-income families. After identifying the "equity" problem at the national level and studying nineteen selective colleges and universities, the authors propose a set of potential actions to be taken at federal, state, local, and institutional levels. With recommendations ranging from reform of the admissions process, to restructuring of federal financial aid and state support of public universities, to addressing the various precollegiate obstacles that disadvantaged students face at home and in school, the authors urge all selective colleges and universities to continue race-sensitive admissions policies, while urging the most selective (and privileged) institutions to enroll more well-qualified students from families with low socioeconomic status.
Examines the larger issues (culture, leadership, commitment, consistency) that functionaries cannot overcome without strong senior management involvement. Focuses on the managerial leadership, cultural change, organization-wide commitment, and perseverance required to transform the operational environment from reactive to proactive. Uses illustrations to visually convey Principles and Concepts of Maintenance/Reliability Excellence. Includes appendices that provide generic tools and plans used to drive the essential change. Reliability is dependent upon shared understanding and beliefs. Managers at all levels must understand how their decisions and directions often impact adversely the ability of their organization to achieve and perpetuate Reliability...thereby undermining realization of broad business objectives. This book identifies and explores fifteen cultural obstacles commonly encountered by most organizations in their pursuit of World-Class Reliability. The intent is to provide senior management with a wake-up call. They must address the identified obstacles the people they have charged with pursuit of reliability (middle managers, engineers and functional specialists) can be successful. Otherwise, senior management is its' own worst enemy. It is a must-read for Senior Managers at all levels (Corporate to Plant and within Plant at Departmental levels).
Ralph de la Vega arrived in the United States from Cuba in 1962. He was alone. He was scared. He was ten years old. In Obstacles Welcome, de la Vega recounts his journey from young Cuban immigrant to president and CEO of AT&T Mobility and Consumer Markets, a subsidiary of AT&T Inc. Along the way, he shares the important lessons he learned, opening a powerful cache of business strategy and in-the-trenches wisdom to illustrates that within each obstacle we encounter, there's an opportunity that carries the potential to transform our thinking, our organizations, our communities, and our world.Obstacles Welcome is a manifesto for those committed to innovation and achievement both professionally and personally. Readers will get a behind-the-scenes look at the internet revolution and gain insights from the nation’s top technology companies, including the incredible obstacles intrinsic to the successful merging of the largest wireless operations in U.S. history-- those of Cingular Wireless and AT&T Wireless. You’ll also learn how to: create a detailed action plan to boost success; identify and take calculated risks without fear; create a values-centric, decisive leadership style; transform vision into measurable results; recognize opportunities and overcome obstacles; communicate well and build alignment; unlearn thinking that hinders innovation; and dream big and throw off mental limits once and for all; A compelling story filled with timeless wisdom, this book teaches any young professional or aspiring leader how to overcome seemingly impossible circumstances to become the very best employee--and person--you can be.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Improved efficiency and effectiveness in the construction industry provide huge potential savings. Various forms of relational contracting such as partnering, alliancing, public private partnership (PPP), and joint venture are good examples of this. Relational Contracting for Construction Excellence presents the principles of relational contracting, practicalities and a series of short case studies. Principles begins with the fundamentals then covers development in major countries, definitions of relational contracting, their benefits, difficulties, critical success factors and key performance indicators. Practice includes the relational contracting approach and process in general, and significant factors which make workshops successful, at whatever stage of the process. A number of real-life case studies from the UK, USA, Australia, and Hong Kong are provided. Since the book draws on a combination of practical consultancy works and university research, a wide range of readers will find it useful, i.e. from industrial practitioners to undergraduate students.
Ralph de la Vega, CEO, shares the lessons he learned, in business and in life, along the way from Cuba to corporate America. De la Vega arrived from Cuba in 1962, age 10, alone and scared. Separated from his parents by Cuban authorities just moments before they were to board a plane to Miami, de la Vega was baptized early--and abruptly--in adversity. But looking back, he would not have had it any other way. Here, he recounts his journey to CEO of AT&T Mobility and Consumer Markets, a subsidiary of AT&T Inc. A frontliner in the converging worlds of technology and communications, de la Vega takes readers behind the scenes of the Internet revolution, shares insights from the nation's top technology companies, and chronicles the obstacles intrinsic to successfully merging the largest wireless operations in U.S. history. This book is also an innovation manifesto for those committed to bigger thinking and greater results both professionally and personally.--From publisher description.
What if I told you Operational Excellence is not about learning and applying, but unlearning and abandoning? One-size-fits-all strategies, management, and production systems try to impose their behavioral codes. The results could only be perfect if employees were machines that worked according to preloaded software. However, people act by their feelings. They feel depending on how they think and think according to their desires and beliefs. Systems often ignore humans and try to drive their behavior. But to realize the true potential, we must understand the human condition and utilize the non-productive energy that cannot be visualized and eliminated by systems like Lean and 6-Sigma. If systems cannot measure the problems they create, they cannot reach excellence. Developing a Toyota like culture takes decades. Still, there is a way. You don't need to learn anything new for Operational Excellence. It is all about avoiding mistakes. Most managers have similar goals, make similar mistakes, fail, and learn the same things. With the unique combination of Western Philosophy, psychology, and neuroscience, this book decodes the secrets of Operational Excellence based on the experience of a former Toyota General Manager who learned TPS in Japan and successfully implemented it in multiple automotive OEMs. Instead of telling what to do to achieve probable success, I decrypt what not to do to avoid guaranteed failures. If the only source of knowledge is experience as Einstein put it, this book can save you many years of trial and error and common failures. Reviews "5S was once 4S, we added sustain to cope with cultural differences surrounding discipline. The 8 wastes were once the 7 wastes, we added the 8th to cope with cultural differences surrounding respect for humanity. These are both excellent examples of how we often detract from wisdom by adding to it. Thinking we can improve things we don't yet understand has led people down the wrong path for time immemorial. Early in this book, Levent Turk grabs this error in thinking and nails it to the wall with this line; Human potential is not something we need to unleash, but rather, something we frequently block... the rest of the book just gets better from that point forward. The author's firsthand training in Toyota, Japan, senior leadership positions in Toyota over 15 years, and 12 years' experience implementing TPS into non-Toyota production environments provides this book with solid foundations. If this were the book we'd inherited in the 90s, maybe we would now be surrounded by leaders who realise a high-performance culture is more to do with their own beliefs in what good looks like and the conditions they create for human brains to survive in ... and not about training tools and tracking KPIs. What others take a whole book to say, Levent Turk captures in a single paragraph or sentence. This is a book of a 1000 books. If you are in a leadership position and want to create a high-performance culture, do yourself a favour. Hang onto every word, ponder every page, digest, understand, reflect. You will not find a better way to spend your time." David Bovis "Levent Turk has written a remarkable book, one that is truly unique in the genre of TPS and Lean. More than a reflection of a lifetime in business, it is a synthesis of ideas woven into a rich tapestry of valuable insights that readers will enjoy reflecting on and putting into action." Professor Bob Emiliani