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Equip your students with the confidence and innovative skills they need to manage successfully in today's rapidly changing, turbulent business environment. The latest edition of Daft's market-leading NEW ERA OF MANAGEMENT, 10e, International Edition helps you develop managers who look beyond traditional techniques and ideas to tap into a full breadth of innovative management skills.NEW ERA OF MANAGEMENT, 10e, International Edition addresses emerging themes and the issues most important for meeting today's management demands and challenges. A blend of proven management techniques and new competencies demonstrate how to harness creativity and lead change, as students learn to put theory into practice. With the latest improvements in this edition, D.A.F.T. defines Management.D. Development of the latest managerial theories and innovative skills prepares students to adapt new technologies and inspire exceptional performances in managerial roles. A. Applications focus on contemporary ideas and relevance to students using a combination of cutting-edge exercises, memorable examples, unique photo essays, new video cases, and topics not typically found in other management texts.F. Foundations in the best management practices combine fresh ideas with proven managerial research organized around the four functions of management.T. Technology in a leading support package delivers innovative solutions, from course management tools to new video cases and a premium website that helps ensure students reach their full management potential.
This book assesses the Collaborative Forest Landscape Restoration Program (CFLRP) and identifies lessons learned for governance and policy through this new and innovative approach to collaborative forest management. Unlike anything else in US public land management, the CFLRP is a nationwide program that requires collaboration throughout the life of national forest restoration projects, joining agency partners and local stakeholder groups in a kind of decade-long restoration marriage. This book provides a comprehensive assessment of the governance dynamics of the program, examining: questions about collaborative governance processes and the dynamics of trust, accountability and capacity; how scientific information is used in making decisions and integrated into adaptive management processes; and the topic of collaboration through implementation, an underdeveloped area of collaborative governance literature. Bringing together chapters from a community of social science and policy researchers who have conducted studies across multiple CFLRP projects, this volume generates insights, not just about the program, but also about dynamics that are central to collaborative and landscape approaches to land management and relevant for broader practice. This volume is a timely and important contribution to environmental governance scholarship. It will be of interest to researchers and students of natural resource management, environmental governance, and forestry, as well as practitioners and policy makers involved in forest and ecosystem restoration efforts, and collaborative natural resource management more broadly.
A flooding river is very hard to stop. Many residents of the United States have discovered this the hard way. Right now, over five million Americans hold flood insurance policies from the National Flood Insurance Program, which estimates that flooding causes at least six billion dollars in damages every year. Like rivers after a rainstorm, the financial costs are rising along with the toll on residents. And the worst is probably yet to come. Most scientists believe that global climate change will result in increases in flooding. The authors of this book present a straightforward argument: the time to stop a flooding rivers is before is before it floods. Floodplain Management outlines a new paradigm for flood management, one that emphasizes cost-effective, long-term success by integrating physical, chemical, and biological systems with our societal capabilities. It describes our present flood management practices, which are often based on dam or levee projects that do not incorporate the latest understandings about river processes. And it suggests that a better solution is to work with the natural tendencies of the river: retreat from the floodplain by preventing future development (and sometimes even removing existing structures); accommodate the effects of floodwaters with building practices; and protect assets with nonstructural measures if possible, and with large structural projects only if absolutely necessary.
Leadership in a New Era is a collection of vision and wisdom for tomorrow?s business leaders, presented by a group of outstanding men and women in a joint collaboration. This rare combination of business executives, professional consultants, successful authors, and leadership scholars hascome together with a common theme: new times call for new leadership. Their collective voice calls for a fundamental transformation in the way we lead, the way we see leaders, the way we allow ourselves to be led, and how we think about leadership. Topics include: Difficult Issues and Challenging Times, The Leader?s New Responsibility, Leadership in an Era of Paradox, New Thinking for New Leaders, and Implementing New Leadership. Contributions by such successful authors on the subject of ?New Leadership? as Warren Bennis (Leaders and On Becoming a Leader), Margaret Wheatley (Leadership and the New Science), JamesAutry (Love & Profit and Work & Life), Max DePree (Leadership is an Art and Leadership Jazz), and AnnMorrison (The New Leaders and Breaking the Glass Ceiling) highlight this rich collection of essays, which is edited by John Renesch, business futurist and author of Getting to the Better Future. This book was created for the individual who recognizes that he or she could be doing more to improve or even transform their own role in their organizations, or their organization?s role in the world. Whether the reader is a middle manager, a CEO, a sales rep, or an accountant, he or she will find incredible value from the treasure chest of ideas shared by these authors.
Using a traditional, functional approach to management, stressing how managers use planning, organization, leadership and control, this text looks at the "new economy". Despite the rise in e-commerce and the trials of dot.com companies, management fundamentals remain the same.
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Headlines frequently appear that purport to highlight the differences among workers of different generations and explain how employers can manage the wants and needs of each generation. But is each new generation really that different from previous ones? Are there fundamental differences among generations that impact how they act and interact in the workplace? Or are the perceived differences among generations simply an indicator of age-related differences between older and younger workers or a reflection of all people adapting to a changing workplace? Are Generational Categories Meaningful Distinctions for Workforce Management? reviews the state and rigor of the empirical work related to generations and assesses whether generational categories are meaningful in tackling workforce management problems. This report makes recommendations for directions for future research and improvements to employment practices.
The Second Edition of Leading Organizations offers an expanded focus on the fluid roles of leaders and participants (followers) and their mutual responsibility for organizational leadership. Like the first edition, this text contains chapters on implementing the organization's mission, structure, culture and strategy written by leading scholars in the fieild. New features include: - Strategic leadership - Virtual leadership - Leadership, organizational change, and conflict - Building a culture of leadership