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The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
The landscapes of Namibia are of world-class quality in beauty, diversity and interest. This book provides the first ever overview of the most important of these landscapes, explains why they look as they do, and evaluates why they are of note. Writing from a geomorphological perspective, the authors introduce the key processes and controls which influence landscape and landform development in Namibia. Geological and tectonic background, climate now and in the past, vegetation and animals (including humans) are all identified as crucial factors influencing the landscape of Namibia today. The book presents twenty one richly-illustrated case studies of the most significant landscapes of Namibia, ranging from the iconic Etosha Pan at the heart of the biggest wildlife conservation area in the north, to the famous dunes and ephemeral river at Sossus Vlei in the heart of the Namib desert. Each case study also contains a full list of the key references to the scientific work on that landscape. The authors provide an assessment of the current state of conservation of these landscapes, and their importance to tourism. The book is recommended reading for anyone with a professional or amateur interest in the spectacular and intriguing landscapes of this part of southern Africa. It provides a useful handbook for those travelling around Namibia, and an invaluable reference guide for those interested in how landscapes develop and change.
Indigenous knowledge is the dynamic information base of a society, facilitating communication and decision-making. It is the cornerstone of many modern-day innovations in science and technology. It is also a ready and valuable resource for sustainable and resilient livelihoods, and attracts increasing public interest due to its applications in bio-technology, health, bioprospecting, pharmaceuticals, agriculture, food preparation, mathematics and astronomy. INDIGENOUS KNOWLEDGE OF NAMIBIA is a fascinating compendium aimed at a wide readership of academics and students, government officials, policy makers, and development partners. The 17 chapters examine the indigenous knowledge of medicinal plants for treating HIV/AIDS, malaria, cancer, and other microbial infections of humans and livestock; indigenous foods; coping and response strategies in dealing with human-wildlife conflicts, floods, gender, climate change and the management of natural resources. A new rationalisation of adolescent customary and initiation ceremonies is recommended in response to the HIV/AIDS pandemic; and a case study of the San people of Namibia speaks to the challenges of harmonising modern education with that of indigenous people.
Re-Viewing Resistance in Namibian History brings together the work of experienced academics and a new wave of young Namibian historians - architects of the past - who are working on a range of public history and heritage projects, from late nineteenth century resistance to the use of songs, from the role of gender in SWAPO's camps to memorialisation, and from international solidarity to aspects of the history of Kavango and Caprivi. In a culturally and politically diverse democracy such as Namibia, there are bound to be different perspectives on the past, and history will be as plural as the history-tellers. The chapters in this book reflect this diversity, and combine to create a remarkable collection of divergent voices, providing alternative perspectives on the past. Re-Viewing Resistance in Namibian History writes 'forgotten' people into history; provides a reading of the past that reflects the tensions and competing identities that pervaded 'the struggle'; and deals with 'heritage that hurts'.
These case studies complement the 2018 Development Co-operation Report: Joining forces to leave no one behind. Case study contributors share knowledge and lessons on what it takes to answer the pledge of the 2030 Agenda for Sustainable Development to leave no one behind through national and sub-national policies, strategies and programmes as well as international development co-operation projects, programmes and partnerships. The insights, good practices and lessons shared in these case studies were provided by diverse actors. These include official development co-operation ministries and agencies from members of the OECD and the Development Assistance Committee, international organisations, developing country governments, civil society organisations, business, and research bodies. The case studies highlight experiences from projects and programmes in leaving no one behind and reaching the furthest behind. They are organised and presented under two broad categories: 1. Reaching and including people and places; 2. The enabling role of international co-operation: policies, partnerships and data.
This book examines South Africa's environmental problems and shows how communities are rallying to the defense of the environment. Topics covered include land degradation, water pollution, urban ghettoes, and the industrial environment. In evaluating South Africa as a microcosm of First and Third World environmental problems, this book shows how the apartheid system has contributed to environmental damage, and offers possible solutions.
As all manner of commerce becomes increasingly global, states must establish laws to protect property rights, human rights, and national security. In many cases, states delegate authority to resolve disputes regarding these laws to an independent court, whose power depends upon its ability to enforce its rulings. Examining detailed case studies of the International Court of Justice and the transition from the General Agreement on Tariffs and Trade to the World Trade Organization, Leslie Johns finds that a court’s design has nuanced and mixed effects on international cooperation. A strong court is ideal when laws are precise and the court is nested within a political structure like the European Union. Strong courts encourage litigation but make states more likely to comply with agreements when compliance is easy and withdraw from agreements when it is difficult. A weak court is optimal when law is imprecise and states can easily exit agreements with minimal political or economic repercussions. Johns concludes the book with recommendations for promoting cooperation by creating more precise international laws and increasing both delegation and obligation to international courts.
This popular technical paper is currently in its sixth reprinting (10/97). Many development projects require that people be involuntarily resettled to other locations to live and work. Governments need adequate policies to minimize the negative effects of this relocation both on the individuals involved and on the national economy. This report presents policy guidelines and procedures for World Bank-financed projects requiring involuntary resettlement. Designed for development specialists, social anthropologists, and sociologists, this volume discusses past Bank projects to illuminate the responsibilities of the governments and the needs of resettlers and host populations during resettlement. Among the topics addressed are types of involuntary resettlement; basic sociological principles in approaching resettlement; policy objectives and strategies; reconstruction of the resettlers' homes, production bases, and social organizations; and the effects of resettlement on the environment. Annexes to this report contain technical checklists for preparing and appraising resettlement plans in projects and for monitoring and evaluating rettlement. Michael M. Cernea has published and editied several books on the sociological aspects of development. Among these books is Putting People First: Sociological Variables in Rural Development , which describes culturally sensitive approaches to the preparation, planning, and implementation of development projects. Other books include Social Organization and Development Anthropology; Social Assessments for Better Development: Case Studies in Russia and Central Asia ; and Urban Environment and Population Relocation .
A Foreign Affairs Best Book of the Year “This absolutely splendid book is a triumph on every level. A first-rate history of the United States, it is beautifully written, deeply researched, and filled with entertaining stories. For anyone who wants to see our democracy flourish, this is the book to read.” —Doris Kearns Goodwin To all who say our democracy is broken—riven by partisanship, undermined by extremism, corrupted by wealth—history offers hope. Democracy’s nineteen cases, honed in David Moss’s popular course at Harvard and taught at the Library of Congress, in state capitols, and at hundreds of high schools across the country, take us from Alexander Hamilton’s debates in the run up to the Constitutional Convention to Citizens United. Each one presents a pivotal moment in U.S. history and raises questions facing key decision makers at the time: Should the delegates support Madison’s proposal for a congressional veto over state laws? Should Lincoln resupply Fort Sumter? Should Florida lawmakers approve or reject the Equal Rights Amendment? Should corporations have a right to free speech? Moss invites us to engage in the passionate debates that are crucial to a healthy society. “Engagingly written, well researched, rich in content and context...Moss believes that fierce political conflicts can be constructive if they are mediated by shared ideals.” —Glenn C. Altschuler, Huffington Post “Gives us the facts of key controversies in our history—from the adoption of the constitution to Citizens United—and invites readers to decide for themselves...A valuable resource for civic education.” —Michael Sandel, author of Justice