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Process excellence is not a new concept but merely a 'new' buzzword for business process management (BPM) in keeping with the spirit of the times. New and innovative BPM technologies, as well as increasing complexity triggered by global supply chains, increasing digitalisation and regulation, and geopolitical tensions, are reviving business process management and giving this approach a new dynamic. But is it enough to give the child a new name, and what are the reasons why this concept has fallen short of expectations for decades? Aligning and efficiently transforming business processes for sustainable corporate success requires not only new BPM technologies but also fundamental organisational changes. This book is intended to encourage the achievement of process excellence and addresses aspects that go beyond traditional business process management, but without which successful process management and, thus, genuine process excellence will not be possible in the future.
Process excellence is not a new concept but merely a 'new' buzzword for business process management (BPM) in keeping with the spirit of the times. New and innovative BPM technologies, as well as increasing complexity triggered by global supply chains, increasing digitalisation and regulation, and geopolitical tensions, are reviving business process management and giving this approach a new dynamic. But is it enough to give the child a new name, and what are the reasons why this concept has fallen short of expectations for decades? Aligning and efficiently transforming business processes for sustainable corporate success requires not only new BPM technologies but also fundamental organisational changes. This book is intended to encourage the achievement of process excellence and addresses aspects that go beyond traditional business process management, but without which successful process management and, thus, genuine process excellence will not be possible in the future.
Provides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value Strategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization Defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results Applicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations
Written in Blanchard's signature style--concise, inspiring, emotionally gripping, and always down to earth--"Mission Possible" reveals how to make any organizational change program a success. Illustrations.
How well does your organization respond to changing market conditions, customer needs, and emerging technologies when building software-based products? This practical guide presents Lean and Agile principles and patterns to help you move fast at scaleâ??and demonstrates why and how to apply these paradigms throughout your organization, rather than with just one department or team. Through case studies, youâ??ll learn how successful enterprises have rethought everything from governance and financial management to systems architecture and organizational culture in the pursuit of radically improved performance. Discover how Lean focuses on people and teamwork at every level, in contrast to traditional management practices Approach problem-solving experimentally by exploring solutions, testing assumptions, and getting feedback from real users Lead and manage large-scale programs in a way that empowers employees, increases the speed and quality of delivery, and lowers costs Learn how to implement ideas from the DevOps and Lean Startup movements even in complex, regulated environments
“This is an extraordinary book from an extraordinary person. This book is an insightful, candid and passionate account of her approach and policy experience. She has called it a ‘Practical Manual’ for reforms – it is that but also much more: a historical record of reforms against all odds.” – Erik Berglof, Director of LSE Institute of Global Affairs “Many emerging economies often lack practical experience in transforming themselves into fully-functioning market-oriented economies and this Practical Manual will help you with this task. Moreover, the book is precisely about how to accomplish drastic reforms in wartime – and I truly believe that the wartime of COVID-19 is an unprecedented opportunity for reform.” – Valeria Gontareva, Former Governor of the National Bank of Ukraine In addition, Valeria received a nomination for her work as the Governor of the National Bank of Ukraine in the Financial Times’s Women of the Year 2019 list.
As tech giants and startups disrupt every market, those who master large-scale software delivery will define the economic landscape of the 21st century, just as the masters of mass production defined the landscape in the 20th. Unfortunately, business and technology leaders are woefully ill-equipped to solve the problems posed by digital transformation. At the current rate of disruption, half of S&P 500 companies will be replaced in the next ten years. A new approach is needed. In Project to Product, Value Stream Network pioneer and technology business leader Dr. Mik Kersten introduces the Flow Framework—a new way of seeing, measuring, and managing software delivery. The Flow Framework will enable your company’s evolution from project-oriented dinosaur to product-centric innovator that thrives in the Age of Software. If you’re driving your organization’s transformation at any level, this is the book for you.
Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.
​A few decades ago, management thinking started to embrace the idea of purpose. The first edition of this book marked an important step in this trajectory; it drew attention to the need for managers to relate the concepts of ‘purpose’ and ‘missions’ to strategy, culture and leadership. In the years since, purpose and missions have become business imperatives – not only in terms of remaining competitive but as core in the attempts to have a sustainable impact on the world. The second edition of Management by Missions is an open access book based on substantially more research carried out over fifteen years, involving more than 200 organizations around the world. All of this research supports that the practical models and ideas offered in the book have been tried and tested and actually work in practice. With case studies, anecdote and new research findings, the authors present the main tools of the MBM method (shared missions, missions scorecards, interdependency matrix, missions-based objectives and integral assessment) and the type of leadership needed to implement it. The ideas presented in this book mark a path towards a new management methodology for the XXI century and a new way of understanding the work that managers do.