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This book is for leaders with high expectations, a vision of the possible, urgency to engage employees and impatience for results that improve the lives of many others. If you are looking for the road map to dramatic success, this is it. Mastering Excellence provides you with a new way to think about work and customers, an elegantly simple framework and tools you can immediately apply to transform your organization and your role in it. Based on the author's 30 years of work with organizations of all kinds and sizes, including multi-nationals, small start-ups, government agencies, healthcare, education and defense, you get an engaging and practical speedway to dramatic change you would not think possible. There are many approaches to change. Most emphasize process improvement. They use tools that are mathematical, analytical and operational in nature and assume that the absence of things gone wrong is equivalent to achieving excellence. That focuses on minimums, not optimums. Virtually none provides an integrated strategic system that begins with articulating purpose from the customer's perspective, uses linguistics to reveal and destroy the ambiguities we allow to persist, and redefines knowledge and service work in tangible, countable ways we can design for excellence. This book does that and far more. As the CEO, executive change leader or consultant to leadership, you want customers that are enthused, employees that are engaged and fast, highly visible results. Eye-popping savings, customer wait times cut by 90%, strong revenue growth and an avalanche of customer kudos are the kinds of sustainable and continuing results many Masters of Excellence have achieved. This provides the means and rewires your brain to understand how. Ambiguity, Vital Lies, complexity and the fragmented pursuit of excellence are hidden barriers this book systematically destroys. The reader's mind gets rewired in surprising ways, enabling clarity of thought and purpose that is easily tied to deployment. Practical application reinforces and makes memorable every key idea. Many examples are paired with how-to's the reader can immediately apply. Robin Lawton follows his first book, 5-star ranked on Amazon, with MASTERING EXCELLENCE. This engaging, practical and thought-leading read is for leaders seeking a strategic systems approach to customer-centered organizational transformation.
Everyone has had luminous moments — those instances when we experience the beauty and grace of life, whether we’re looking into the eyes of a newborn or watching the sun set over the ocean. But those moments are usually brief and difficult to consciously create. Many of us have been successful in attaining personal and professional goals, but we’re too exhausted to enjoy what we’ve accomplished. Or we might walk around in a fog, feeling vaguely frustrated, resigned, or cynical and asking all the wrong questions about how to make our lives better. In either case, we miss the purpose of being alive: to wake up and fully become ourselves, to allow others to contribute to us and, in turn, to contribute our gifts to the world — fully savoring the journey along the way. This fascinating new book gives us specific methods for bringing luminosity into our lives on a consistent basis, allowing us to view the world with much younger, more vibrant eyes. Mastering Life’s Energies shows us how to use all the energies of our lives — physical vitality, creativity, time, money, enjoyment, and relationship — to realize our goals and dreams and, even more important, live a luminous life, filled with possibility and promise.
From the author of One Small Step Can Change Your Life, science-backed guidance on how to overcome anxiety and reduce stress for greater personal success. Achieving and sustaining success is difficult. Why do some people struggle to get started or stay the course? Why do others seem to sabotage their hard-earned victories? What makes some people stumble and fall, when they seem to possess the requisite skills to soar? Most importantly, what can be done to change these patterns and their outcomes? Based on years of research, Mastering Fear answers these questions and many more with its surprising perspective on stress, fear, and the single most important skill necessary to achieve maximum results. Studies worldwide have tracked the lives of hundreds of individuals over decades in search of the foundations of excellence. Dr. Robert Maurer has culled and refined this data, dispelling current myths and revealing practical strategies to maximize passion and performance in any individual, team, or organization. In Mastering Fear, you will discover that: Stress can’t be cured, because stress as we know it does not exist. Fear plays a crucial role in undermining—or driving—all success. There is one skill you absolutely must see in others before you can trust them. You may already possess the single most critical skill for achieving and sustaining success in all key areas of life!
Perform to your potential with proven mental training techniques! Achieving Excellence: Mastering the Mindset for Peak Performance in Sport and Life offers a variety of peak performance strategies to help athletes, coaches, and performers of all kinds achieve a winning mindset. The book explores sport psychology concepts and provides practical, proven strategies to incorporate into your daily life and competitive career. Renowned mental skills coach and performance psychology expert Colleen Hacker has helped hundreds of Olympic and professional athletes to achieve their individual and team goals. In Achieving Excellence, she shares her approach for cultivating confidence, focus, and habits of excellence. She will teach you how to create action plans for success and develop performance routines that optimize achievement. Inside, you will discover the strategies and practical tools needed for success in life and sport, such as these: Bulleted checklists that offer step-by-step application tips for mental skills Sidebars that highlight strategies for overcoming common challenges Success stories from top athletes and firsthand accounts of their experiences using different techniques Inspirational quotes throughout the book will motivate you, and implementation worksheets—available both in the book and online through HKPropel—are provided to help you apply mental training strategies in competition or in other achievement domains. With Achieving Excellence, you will develop a winning mindset with evidence-based, step-by-step plans that lead you to peak performance. Note: A code for accessing HKPropel is included with this ebook.
This book shows readers how to run faster and think quicker by using the secrets of athletes who "freeze" time to accomplish amazing feats. Contains exercises for achieving heightened states.
Secrets to mastering the details that will get you ahead at work, from international etiquette expert and author of BUSINESS CLASS, Jacqueline Whitmore. In the past, the business world favored the aggressive "Type A" personality. But in these unsettled times, being courteous and thoughtful has proven to be a more effective way to win clients and customers and influence others. The competitive advantage depends on your ability to use your emotional intelligence and social graces to take your career to the next level. In POISED FOR SUCCESS, Jacqueline Whitmore states that good business etiquette is important, but she also knows that there is more to becoming invaluable at work than simply mastering good behavior. In order to be poised for success, you must cultivate what Jacqueline calls the four "P" qualities: Presence, Polish, Professionalism, and Passion. These include how to: -Package yourself for success by refining your personal brand -Nurture professional relationships with flair -Master the five ways to make yourself more memorable -Learn the seven unwritten rules of workplace etiquette Whitmore, using her 15 years of experience as a protocol and etiquette expert, will arm you with the skills to become more self-aware, more confident and comfortable in your own skin, and better able to communicate with others in a credible, authentic manner.
Mastering Healthcare Excellence" offers a comprehensive guide for healthcare leaders aiming to achieve unparalleled results. Through practical insights and strategic frameworks, this book empowers executives to align their teams, priori- ties, and processes effectively. Discover profen strategies to navigate complex challenges, drive innovation, and lead with excellence in today's dynamic healthcare landscape.
Drawing on Zen philosophy and his expertise in the martial art of aikido, bestselling author George Leonard shows how the process of mastery can help us attain a higher level of excellence and a deeper sense of satisfaction and fulfillment in our daily lives. Whether you're seeking to improve your career or your intimate relationships, increase self-esteem or create harmony within yourself, this inspiring prescriptive guide will help you master anything you choose and achieve success in all areas of your life. In Mastery, you'll discover: • The 5 Essential Keys to Mastery • Tools for Mastery • How to Master Your Athletic Potential • The 3 Personality Types That Are Obstacles to Mastery • How to Avoid Pitfalls Along the Path • and more...
A brief inexpensive paperback on self-management. This text explores methods for achieving personal goals using self-assessment, self-reward, and self-punishment concepts and exercises. This revision includes a new chapter on Self Leadership within Teams. The practical, applied assessment exercises and activities both build and reinforce the skills all managers need to manage themselves and employees.
In the fast-paced world of business, having a brilliant strategy is the first step towards success. The true value lies in its flawless execution. This is where this book steps in, presenting a unique and indispensable guide that delves into both strategy planning and execution. Gopal Sharma, a seasoned Management Consultant, shares his expertise and journey of implementing the acclaimed Balanced Scorecard (BSC) across multiple industries in the Middle East and India. This comprehensive guide not only unravels the theory and philosophy behind the Balanced Scorecard but also reveals the proven methodology employed by the author. Packed with case studies and real-life examples, this book offers invaluable insights to business leaders. Divided into five sections, this book covers: • Key concepts, frameworks, and models for strategy planning • Strategy development • Design and implementation of Strategy Maps and BSCs • Alignment and cascading of BSCs • Strategy Maps and BSCs for Support Functions • BSCs for Non-profit organizations and Triple Bottomline considerations Supplemented with useful appendices, the book provides practical templates for strategy development, samples of strategy maps and BSCs for different industries, and an extensive KPI library. Whether you are a seasoned executive, a management consultant, or an aspiring strategist, this comprehensive guide will equip you with the knowledge and tools needed to achieve unparalleled success in the dynamic world of business.