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Career guide aimed specifically at the large number of people working in non-academic higher education roles, such as higher education administrators or professional services staff. Based on the authors' real-life experience and first-hand research, the book features case studies which enrich the material and bring it to life.
Career guide aimed specifically at the large number of people working in non-academic higher education roles, such as higher education administrators or professional services staff. Based on the authors' real-life experience and first-hand research, the book features case studies which enrich the material and bring it to life.
The definitive resource for mid-career professionals in the academy, this book provides a step-by-step guide to re-imagining the mid-career stage, regardless of career goals, whether aiming for full professorship or an administrative path, drawing on higher education, organizational studies, and human resource fields. Essential guidance for scholars of faculty work, faculty developers, mid-career faculty members, and institutional leaders to build a strong foundation to design a diversified portfolio of mid-career stage programming is assured. The stories, examples, literature, and resources shared throughout this comprehensive work will provide inspiration, and reality checks, to mid-career faculty and the individuals charged with better supporting them. Readers will be able to: Identify their career (or departmental/institutional) goals and next steps Determine the gaps in needed skills, tools, and experiences to support goal achievement as next steps are pursued Manage the process of taking newfound skills, tools, strategies, and resources to arrive at the intended destination. Higher education faculty, administrators, and other academic leaders will be empowered to take control of the mid-career stage by using the resources, strategies, and tools offered throughout the book to build, implement, and assess a robust mid-career faculty development program.
"There is no truer text to the topic than Managing Successful Universities ... The second edition is a full revision in which globalisation, managing financial disjuncture and the enhancement of research performance all loom larger than before. Like its predecessor this book will be used throughout the English speaking world and beyond." Professor Simon Marginson, Centre for the Study of Higher Education, University of Melbourne "[This] is the manual par excellence for modern university leadership and management. In my role as a business school dean, it is by far the most useful single book I have ever read - and continue to read." Professor Mark Taylor, Dean, Warwick Business School, University of Warwick "When I began my career in university management, there was just one book on managing UK universities. Now there must be twenty or thirty but none is as comprehensive, authoritative, readable, and important as Shattock's Managing Successful Universities ... Read this valuable book and learn much from it!" David Palfreyman, Director of OXCHEPS and Bursar, New College, University of Oxford This bestselling book defines good management in a university context and how it can contribute to university success. Extensively updated to reflect political, financial and social developments since the first edition, it includes a new chapter on the management of teaching and research and gives in-depth coverage to managing retrenchment and the importance of human resource management. Drawing on the literature of management in the private sector as well as from higher education and on the experience of the author it emphasizes: The holistic characteristics of university management The need to be outward looking and entrepreneurial in management style, and The ways successful universities utilize the market to reinforce academic excellence
A Guide to Leadership and Management in Higher Education shares an innovative approach to supervision, leadership, and management in the higher education workplace. Drawing from humanism and positive psychology, Fitch and Van Brunt weave together a compelling narrative for managing employees across generational differences. This book shares key leadership lessons and advice on how to inspire creativity, increase efficiency, and tap into the talents of your diverse, multi-generational staff. This guide offers practical and detailed advice on establishing new relationships, setting expectations, encouraging accountability, addressing conflict, and supervising difficult staff. Focusing on how to build and strengthen connections through genuineness and empathic caring, this book provides important guidance for today’s college and university leaders.
Service delivery is part and parcel of every higher education professional's job, both to improve service to students and to each other as "internal customers". Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralized functions such as student affairs and enrollment management to those working as advisors or in career centers, whether in community colleges, four-year institutions, or for-profit institutions.Each chapter applies customer service principles to scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It then maps customer interactions into a series of steps and offers departments and individuals a tool to maximize the customer experience. Additional chapters address customer expectations, creating a service culture on your campus, and managerial influences on staff service delivery. Creating a Service Culture in Higher Education Administration is a complementary book to the online customer service and management training resources at softskillspros.com.
Many higher education institutions are like small towns, meeting the needs of their members by providing not only specialist teaching and research activities but also residential accommodation, catering, telecommunications, counselling, sports facilities and so on. The management of these institutions is very complex, requiring both generalist and specialist knowledge and skills; and the move to formal strategic planning means that it is no longer acceptable for higher education managers to be aware only of their own relatively narrow areas of expertise. All new managers would benefit from an holistic perspective on managing a whole institution. As such individuals are promoted, such 'helicopter vision' becomes a precondition of their and their institution's success. Higher Education Management provides: * the first comprehensive account of non-academic higher education management. * contributions from distinguished practitioners of university management. * a key resource for all aspiring, trainee and practising managers in higher education.
Leadership is an activity that not only manifests itself in formal positions, but also bubbles up in various places within an organization. Perhaps given the importance of leadership to any endeavor, the literature on this topic has burgeoned. Yet among these titles, Learning to Lead stands out as one of the best texts available on leadership for college and university administrators. Critical skills such as managing people, resolving conflict, and making rational (and legal) decisions are explored within the context of the campus. The book also addresses the needs of those who facilitate leadership workshops, serve as mentors to potential leaders, and teach courses on higher education leadership and administration. While presenting all sides of key issues, the author calls for the reader to define his or her own position through a series of provocative reflection questions in each chapter. Thus the book invites interaction and teaches administrators not what to think about leadership, but how to think about it.
Few resources exist for individuals who wish to subscribe to a practical, applied learning approach to higher education administration. To that end, the book’s vignettes: 1) reflect the diversity of issues, roles, contexts and situations postsecondary leaders face—yet are uncommonly addressed in learning resources; 2) place learners in authentic higher education administrative circumstances in which they must respond; 3) facilitate further individual or collective exploration; and 4) may be adapted to a broad array of formal and informal professional development needs. The book’s scenarios include a broad assortment of exhibits (e.g., correspondences, articles, institutional policies, etc.) which allow learners to practice evaluating a range of information sources common in postsecondary administration. In addition, each vignette provides learners with guided opportunities to determine how and why they might respond in the situations presented, and offers chances to assess the responses of actual higher education administrators to authentic situations and challenges. ENDORSEMENTS: “Instead of management theory pronounced from on high, this collection presents 50 real-world situations typical of those higher education leaders grapple with daily. From impassioned-yet-questionable expenditure requests, to nasty intra-departmental conflicts, to intrusive elected officials, responses to these challenges make or break careers in academic administration. Read Higher Education Administration: 50 Case-Based Vignettes to understand more fully the land mines that litter the landscape of university and college leadership, as well as how to navigate through them.” Kevin P. Reilly, President Emeritus and Regent Professor, University of Wisconsin System, and Presidential Advisor for Leadership, American Council on Education “In Higher Education Administration: 50 Case-Based Vignettes, Scott Newman presents a series of cases based upon actual situations faced by practicing administrators. The cases apply to all levels of leadership and include situations dealing with ethics, peer relationships, interference from a former administrator, political issues with policy makers, fairness of resource allocation, competence of support department personnel, freedom of speech, and many others. This collection of cases is a valuable resource for both current and prospective higher education leaders. Thinking about possible responses to these vignettes will prepare leaders to deal with the situations they will no doubt face in real life.” George R. Boggs, President and CEO Emeritus, American Association of Community Colleges; Superintendent/President Emeritus, Palomar College “Higher education is at an incredibly dynamic point historically. Many of the assumptions about leadership in this tumultuous environment are under close scrutiny. Higher Education Administration: 50 Case-Based Vignettes is a very practical and user-friendly group of case studies that allows thoughtful exploration of authentic situations. Each one of the scenarios raises a number of important themes relevant to postsecondary leadership in the 21st century. The text represents a best-practice approach for the preparation of current and future leaders for a range of challenging roles.” Gregg Garn, Dean and Presidential Professor of the Jeannine Rainbolt College of Education, and Executive Director of the K20 Center, The University of Oklahoma “Scott Newman’s well-crafted Higher Education Administration: 50 Case-Based Scenarios represents a unique and invaluable learning resource for any current or future higher education leaders—from graduate students to seasoned administrators. Finding another resource that facilitates such an authentic exploration of so many different dimensions of postsecondary leadership will be difficult if not impossible.” Gerardo de los Santos, President and Chief Executive Officer, League for Innovation in the Community College “Newman’s Higher Education Administration: 50 Case-Based Vignettes is an invaluable, applied-learning resource for anyone interested in pursuing or advancing a career in postsecondary leadership. Readers will thoroughly enjoy this excellent collection of real-world, higher education administration case studies!” Mary John O’Hair, Dean of the College of Education, and Executive Director of the Kentucky P20 Innovation Lab, University of Kentucky