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There are two different, interdependent components of IT that are important to a CIO: strategy, which is long-term; and tactical and operational concerns, which are short-term. Based on this distinction and its repercussions, this book clearly separates strategy from day-to-day operations and projects from operations – the two most important functions of a CIO. It starts by discussing the ideal organization of an IT department and the rationale behind it, and then goes on to debate the most pressing need – managing operations. It also explains some best industry standards and their practical implementation, and discusses project management, again highlighting the differences between the methodologies used in projects and those used in operations. A special chapter is devoted to the cutover of projects into operations, a critical aspect seldom discussed in detail. Other chapters touch on the management of IT portfolios, project governance, as well as agile project methodology, how it differs from the waterfall methodology, and when it is convenient to apply each. Taking the fundamental principles of IT service management and best practices in project management, the book offers a single, seamless reference for IT managers and professionals. It is highly practical, explaining how to apply these principles based on the author’s extensive experience in industry.
Annotation A call for IT and business managers to reformulate the way they manage IT, this book contends that if IT is to deliver business value, it should be measured in core business terms such as customer satisfaction, revenue growth, and profitability. Leading academic research and industry best practices are synthesized, and principles and strategies are presented for managing for optimum IT business value, the IT budget, and the IT organization's capability. In a time when IT spending is reduced and IT organizations are often perceived as cost centers, a necessary and timely counterbalance is provided, and the argument is made that IT investments can and should be linked directly to enterprise business indicators. Also discussed is how IT spending should improve corporate profitability and how the relationship between IT initiatives and business indicators should be explicit and empirical.
What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the quality of information can be improved in knowledge-intensive processes (such as on-line communication, strategy, product development, or consulting). Based on existing information quality literature, the book proposes a conceptual framework to manage information quality for knowledge-based content. It presents four proven principles to apply the framework to a variety of information products. Five in-depth company case studies show how information quality can be managed systematically. The book uses frequent diagrams and tables, as well as diagnostic questions and summary boxes to make its content actionable.
This comprehensive compendium is about managing information systems and focuses on relationships between information, information systems, people and business. The impacts, roles, risks, challenges as well as emerging trends of information systems are an important element of the book.Essential and critical information systems management skills including using information systems for competitive advantages, planning and evaluating information systems, developing and implementing information systems, and managing information systems operation form a critical part of this unique reference text.Current topics like digital platforms, agile organization, DevOPs, blockchain, 5G, data center and quantum computing prove indispensable for readers who want to stay in the forefront of today's complex information systems.
In an ideal world, everyone would always have the right information, in the right form, with the right context, right when they needed it. Unfortunately, we do not live in an ideal world. This book looks at how people in the real world currently manage to store and process the massive amounts of information that overload their senses and their systems, and discusses how tools can help bring these real information interactions closer to the ideal. Personal information management (PIM) is the study and practice of the activities people perform to acquire, organize, maintain, and retrieve information for everyday use. PIM is a growing area of interest as we all strive for better use of our limited personal resources of time, money, and energy, as well as greater workplace efficiency and productivity. Personal information is currently fragmented across electronic documents, email messages, paper documents, digital photographs, music, videos, instant messages, and so on. Each form of information is organized and used to complete different tasks and to fulfill disparate roles and responsibilities in an individual’s life. Existing PIM tools are partly responsible for this fragmentation. They can also be part of the solution that brings information together again. A major contribution of this book is its integrative treatment of PIM-related research. The book grows out of a workshop on PIM sponsored by the National Science Foundation, held in Seattle, Washington, in 2006. Scholars from major universities and researchers from companies such as Microsoft Research, Google, and IBM offer approaches to conceptual problems of information management. In doing so, they provide a framework for thinking about PIM as an area for future research and innovation.
Information Management: Gaining a Competitive Advantage with Data is about making smart decisions to make the most of company information. Expert author William McKnight develops the value proposition for information in the enterprise and succinctly outlines the numerous forms of data storage. Information Management will enlighten you, challenge your preconceived notions, and help activate information in the enterprise. Get the big picture on managing data so that your team can make smart decisions by understanding how everything from workload allocation to data stores fits together. The practical, hands-on guidance in this book includes: - Part 1: The importance of information management and analytics to business, and how data warehouses are used - Part 2: The technologies and data that advance an organization, and extend data warehouses and related functionality - Part 3: Big Data and NoSQL, and how technologies like Hadoop enable management of new forms of data - Part 4: Pulls it all together, while addressing topics of agile development, modern business intelligence, and organizational change management Read the book cover-to-cover, or keep it within reach for a quick and useful resource. Either way, this book will enable you to master all of the possibilities for data or the broadest view across the enterprise. - Balances business and technology, with non-product-specific technical detail - Shows how to leverage data to deliver ROI for a business - Engaging and approachable, with practical advice on the pros and cons of each domain, so that you learn how information fits together into a complete architecture - Provides a path for the data warehouse professional into the new normal of heterogeneity, including NoSQL solutions
Provides a proven implementation framework for companies of all sizes which demonstrates the strategic and financial aspects of information technology. Explains how information systems can be used for strategic purposes in addition to technological ones such as data processing. Features a significant amount of examples and case studies of successful and unsuccessful information management tactics. Illustrates how companies can effectively use the data that information systems provide.
The editors include a wide range of contemporary and classic articles from North America and the UK on key information systems management themes, including IT developments in business and outsourcing information systems services.
Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.