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Offering a re-conceptualization of our understanding of management in Africa, this work includes results of organizational surveys taken across a range of sectors in South Africa, Kenya, and Nigeria and Cameroon.
Arising from a research project funded by Danish International Development Assistance, Management and Change in Africa includes results of management surveys across 15 sub-Saharan countries and of organizational surveys taken across a range of sectors in South Africa, Kenya, Nigeria and Cameroon. It combines methodology, theory and case examples to explore thoroughly the influences on management in Africa and attempts to push the boundaries of cross-cultural theory. In doing so, it explores how much can be learned from studying both the successes and failures of African management towards realizing the potential of an African Renaissance and what the global community may learn from Africa.
"A website accompanies this book (www.africamanagement.org)".
This concise overview of the practice and processes of management in the African context is the first of its kind, and the introductory volume in the new Essentials of Business and Management in Africa short-form textbook series. This book covers the activities that all managers undertake regardless of their functional specialization and is organised around a model of management that consists of planning, organising, staffing, directing and controlling. After introducing each topic, the authors discuss particular characteristics of Africa and African countries and how these influence the topic being covered; for example, relative levels of poverty, prevalence of small and informal businesses and the inadequacy of infrastructure will influence aspects of planning and decision-making, and motivation. Each chapter includes illustrative real-life examples and experiential exercises/short cases. The book begins with a general overview of the African continent and ends with discussions of ethical issues and corporate social responsibility including the management philosophy of Ubuntu. Undergraduate and postgraduate students in Africa and other parts of the world with an interest in the area will appreciate the focus on a region so little discussed in the business and management literature. Due to this dearth of material, this book will also appeal to current and future practicing managers in African countries.
This blind peer reviewed book systematically records, analyses and assesses for the first time in a single volume the implications of the global development and management of professional evaluation for the African continent.The book deals with the most strategic contemporary evaluation themes. Each of these themes contains discussions of theoretical issues illustrated with one or more short case studies, while selected longer case studies and other relevant documentation are also taken up in annexures at the end of the book. The book therefore comprises a guide to best M&E practices for purposes of systematic policy, programme and project evaluations. It is suitable for both professional M&E institutionalisation and capacity-building projects as well as for evaluation information dissemination and education at different levels in the public, private and voluntary sectors in society, especially in a developmental context.
For a growing number of countries in Africa the discovery and exploitation of natural resources is a great opportunity, but one accompanied by considerable risks. This book presents research on how to better manage the revenues and opportunities associated with natural resources.
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Climate change presents a profound challenge to food security and sustainable development in Africa. Its negative impacts are likely to be greatest in the African region, which is already food insecure. In the face of global climate change and its emerging challenges and unknowns, it is essential that decision makers base policies on the best available knowledge. In recent years, the knowledge of local and indigenous people, often referred to as indigenous knowledge (IK) has been increasingly recognised as an important source of climate knowledge and adaptation strategies.
The 21st century qualifies as one in which humanity raised environmental decay, especially climate change, as a key global concern requiring urgent political attention. The book Framework and Tools for Environmental Management in Africa is written from this perspective. It provides researchers from different disciplines including environmental sciences, engineering, commerce, planning, education, agriculture and law, as well as NGOs, government officials, policy makers and researchers, with a platform to engage with concerns relating to sustainable environmental management in this epoch. Topics covered include global landmarks for environmental governance, environmental management on African agenda, sustainability reporting, environmental impact assessment and public participation as well as environmental education. These remain viable in the African set-up where major development projects in mining and agriculture require greater scrutiny. With a collection of both revision and critical reflection questions, carefully constructed by authors with significant experiences from institutions of higher learning across Africa, readers will find this publication a valuable addition to their shelves.
Despite its often mismanaged economy, Africa remains the third largest continent in land mass and population. It continues to offer unexploited business opportunities for entrepreneurs, global corporations, and institutions. Emerging Business Opportunities in Africa: Market Entry, Competitive Strategy, and the Promotion of Foreign Direct Investments presents the basic business modeling for developing appropriate strategies in exploiting these business opportunities in the emerging economy in Africa. This book offers insight into the challenges and successes aiming to encourage researchers and students of business in creating a value for doing business in Africa.