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For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction. Although most businesses pay lip service to putting customers first, few actually listen to the voice of the customer and use it as a tangible asset. In this book, J. D. Power and Associates provides an insider’s perspective on some of the most successful companies on the planet. Corporate giants such as Toyota and Staples and local legends like Mike Diamond Plumbing all use customer satisfaction as their key to market dominance. Satisfaction opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits. The book provides extensive coverage of the varying touchpoints of consumer satisfaction—covering every type of business from service providers to product manufacturers—and shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices. For any business that wants to reap the rewards that come when they truly put the customer first, this is the ultimate guide.
"What happens when this elite escort is given the keys to her on again, off again lover's international cocaine trafficking empire? What happens when she's expected to shoulder the burdens and blessings of spearheading all of his business operations, upscale call-girl ring, and handling his enemies?"--Back cover
A bail bondsman shares insight into the workings of the justice system while recounting his experiences with celebrity clients, describing how he has organized deals through relationships with judges, lawyers, officers, and district attorneys.
This humorous, laid-back guide to poker rules, strategies, techniques, and lingo will take your game to the next level. Do you know what it takes to play the game? At the poker table, just like in the ocean, baitfish get gobbled up by sharks. To help you ascend to the top of the poker food chain, Pick Up Your Poker Game answers all the game's most important questions with over 50 tips and strategies to give you the upper hand. So whether you're a seasoned pro or a bare-bones beginner, this handy, information-packed guide will take your poker game to the next level by helping you discover: Winning strategies when you don't have a winning hand Bluffing techniques and when to use them What players to choose or avoid as your opponent How to help determine your opponent's hand How to capitalize on your opponent's weaknesses and your strengths
TODAY...Begin Making a Pile of Cash Online--- For The Price OF A Starbucks Drink! So you want to learn how to make money on the internet but don't quite know how or where to start? This is the perfect book for you. Why? This is the book that will lay the proven fundamental online money making approaches, so you can decide on your best path. There's literally an infinite number of ways to earn online, and knowing the basic ways will open doors to the more sophisticated ones. You will likewise learn about the different platforms such as Amazon, book publishing, affiliate marketing, social media marketing, Youtube, ebay and more. This book is written straight from personal experience in my journey to financial freedom in the online world for more than a decade! In your first week you will be able to earn your first dollars even without prior experience, no technical expertise and ZERO investment! This is for the absolute beginner (or kids) who haven't earned their first hundred dollars online yet. The internet can be a confusing place. This book will help clarify the most importan and consistent ways to make money FAST online -- so you won't have to waste hundreds of hours on the wrong approaches. All you need is a computer and good internet connection -- there's bound to be something for you so you can consistently earn, even if you're a child,person with disability or a stay at home housewife. You can make money from home online, period. You can earn active and passive income while surfing at the beach if you choose to. Resources will be provided, so you'll know exactly where to go when you're ready to start your journey. Setup doesnt take long at all.In some cases you can literally be up and running making money within a couple of hours. One word of caution. This is NOT a get rich scheme! Although once you find a good method, and understand automation and scaling? You can make money pretty fast without any added effort! But only till then, and not before. You can "realistically" make thousands of dollars or more in your first year. That's possible because softwares, robots, websites do the grunt work for you. Your job is to find a working method, automate and scale! Things not possible with standard, brick and mortar businesses which can't be automated easily and inexpensively. They require large inventories, capital or a lot of new employees etc. The information contained here won't be outdated anytime soon. You can re-read this book in 5 years, and the methods will still work -- thought minor alterations would probably be needed. In this book you'll learn the following: CLASSIFIED ADS EBAY AND RELATED AUCTION SITES SOCIAL MEDIA MARKETING FREELANCING CONTENT WRITING GHOST WRITING GRAPHIC DESIGN VIRTUAL ASSISTANT TRANSCRIPTION TRANSLATION BLOGGING ADSENSE OTHER ADSENSE ALTERNATIVES ONLINE MARKETING ONLINE TUTORING SEO STOCK PHOTOGRAPHY VIDEO EDITING SELLING INFO-PRODUCTS SELLING YOUR MUSIC ONLINE WEBSITE DEVELOPMENT VIDEO MARKETING AFFILIATE MARKETING MAKING MONEY ON FIVERR WHERE TO FIND ONLINE JOBS GETTING STARTED WITH ONLINE JOBS MAINTAINING ONLINE PRESENCE AND MAKING MONEY WHY CHOOSE TO WORK ONLINE HOW MUCH DO YOU NEED TO INVEST TO EARN ONLINE ONLINE PAYMENT METHODS ONLINE SAFETY FOR FREELANCERS Scams FOREX TRADING Grab your copy today!
New York Times bestselling author Stephen Frey writes thrillers of "ruthless financial terror" (Chicago Tribune), intricately plotted, fast-paced novels where "Grisham meets Ludlum on Wall Street" (USA Today). Now Frey has written his most exciting novel yet, taking us even deeper into the volatile world of raw ambition, million-dollar deals, and wide-eyed dreamers willing to risk everything for a profit. Hungry to leave his dead-end banking job and to play in the big leagues, Jay West lands a coveted position with the powerful investment firm of Donovan & Lloyd, working for the influential, charismatic Oliver Mason, a deal-maker with the Midas touch, a fierce ally who handpicked Jay for the job. With the incentive of a million-dollar bonus at the end of the year, Jay strives to make his mark, unaware that he is stepping into an elaborate trap--baited with the seductive promise of power and influence. Jay soon suspects that Oliver's stellar track record is more than a result of hard work or good luck. The man seems to have everything--not just fast cars and a luxurious home in Connecticut, but a violent temper, a strained marriage, and a boundless hunger for money and prestige. The stakes are raised when a trusted coworker is brutally murdered and the beautiful Sally Lane joins the team, a mysterious blonde with the ability to coax secrets out of others--while seductively keeping her own. With a conspiracy of deceit and corruption beginning to close around him, Jay races to untangle the sordid lies that have quickly and too conveniently blackened his name. Trusting no one and remaining one step ahead of both the law and his unknown adversaries, Jay must rely on his own cunning and wits to stay in the game--and to stay alive. With breakneck pacing from the opening bell, The Insider is a multilayered, action-packed thriller of wealth and the lust for it, heated passion and ruthless competition, survival and power--no matter the cost.
Vikram Shetty, a once-brilliant investigative journalist in Bangalore, is on a downward spiral. His stories have dried up and his career is nearly over. A leading supermodel is brutally murdered and the story is forced upon a reluctant Vikram. His editor knows only the tenacity of Vikram’s once-brilliant mind can unravel the impossible skein. Vikram’s investigation seems to be going nowhere until he has a chance encounter with a girl suffering from nightmares about the gory murder. But nightmares have a habit of coming true and soon, Vikram is thrust into a nightmare of his own. He must unravel the mystery and find the killer. Unfortunately, there is a clock ticking and without Vikram knowing it, the countdown has begun.
One of the most versatile artists ever to emerge from South Louisiana, Butch Hornsby was an accomplished singer and songwriter, with a difficult personal life. A talented man, Hornsby defeated his own talent through a series of bad decisions. Dirtdobber Blues, a novelization of Hornsby's life, was written by his close friend Cyril Vetter. Through the music, images, and text, Hornsby moves from the strawberry fields of Amite, Louisiana, to the bars of Baton Rouge and into the unforgiving arena of the recording industry. Along the way, Vetter provides glimpses into the musician's inspiration--a tumultuous young love, a stint in Hollywood, his family's return to Louisiana--and pieces together the arc of Hornsby's life, littered with poor decisions, crowned by artistic success, and concluding with the redemptive power of love.
From language to culture to cultural collision: the story of how humans invented history, from the Stone Age to the Virtual Age Traveling across millennia, weaving the experiences and world views of cultures both extinct and extant, The Invention of Yesterday shows that the engine of history is not so much heroic (battles won), geographic (farmers thrive), or anthropogenic (humans change the planet) as it is narrative. Many thousands of years ago, when we existed only as countless small autonomous bands of hunter-gatherers widely distributed through the wilderness, we began inventing stories--to organize for survival, to find purpose and meaning, to explain the unfathomable. Ultimately these became the basis for empires, civilizations, and cultures. And when various narratives began to collide and overlap, the encounters produced everything from confusion, chaos, and war to cultural efflorescence, religious awakenings, and intellectual breakthroughs. Through vivid stories studded with insights, Tamim Ansary illuminates the world-historical consequences of the unique human capacity to invent and communicate abstract ideas. In doing so, he also explains our ever-more-intertwined present: the narratives now shaping us, the reasons we still battle one another, and the future we may yet create.
“A very funny, very moving novel about being lost and then found . . . I love this book.” —Antonya Nelson, author of Bound Two strangers meet over the hood of a used car in Texas: Marcus, who is fleeing both his financial and personal failures, and Maria, who after years of dodging her mistakes has returned to her hometown to make amends. One looking forward, the other looking back, they face off over the car they both want. And after knowing each other for less than an hour, they decide to buy it together. All I Have in This World is a different kind of love story about the power of friendship. “A Springsteenian ode to the promise and heartbreak of the highway.” —The New York Times “Parker’s skillfully rendered story rolls like a restless, unpredictable west Texas river—calm depths here, turbulent shallows there—as Marcus and Maria communicate and lurch toward an imperfect union . . . Which feels a lot like real life.” —The Denver Post “Both poetic and starkly real . . . All I Have in This World charts the emotional and geographic journey of two people trying valiantly to move forward.” —The Raleigh News and Observer “A sweet, sinuous, and smart love story.” —Washingtonian magazine