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Reference and Access: Innovative Practices for Archives and Special Collections explores how archives of different sizes and types are increasing their effectiveness in serving the public and meeting internal needs. The book features twelve case studies that demonstrate new ways to interact with users to answer their questions, provide access to materials, support patrons in the research room, and manage reference and access processes. The featured case studies are Building Bridges: Closing the Divide between Minimally Processed Collections and Researchers Managing Risk with a Virtual Reading Room: Two Born-Digital Projects Improvements on a Shoestring: Changing Reference Systems and Processes Twenty-First Century Security in a Twentieth-Century Space: Reviewing, Revising and Implementing New Security Practices in the Reading Room Talking in the Night: Exploring Webchats to Serve New Audiences A Small Shop Meets a Big Challenge: Finding Creative Ways to Assist the Researchers of the Breath of Life Archival Institute for Indigenous Languages The Right Tool at the Right Time: Implementing Responsive Reproduction Policies and Procedures Going Mobile: Using iPads to Improve the Reading Room Experience Beyond “Trial by Fire”: Towards A More Active Approach to Training New Reference Staff Access for All: Making Your Archives Website Accessible for People with Disabilities No Ship of Fools: A Digital Humanities Collaboration to Enhance Access to Special Collections Websites as a Digital Extension of Reference: Creating a Reference and IT Partnership for Web Usability Studies Each of these case studies deconstructs reference and access services into their essential elements: interacting with people who have questions, providing access to materials that meet researcher needs, assisting researchers as they use materials, and managing the processes needed to support reference and access. The volume will be useful to those working in archives and special collections as well as other cultural heritage organizations, and provides ideas ranging from the aspirational to the immediately implementable. It also provides students and educators in archives, library, and public history graduate programs a resource for understanding the issues driving change in the field today and the kinds of strategies archivists are using to meet these new challenges.
Each number is the catalogue of a specific school or college of the University.
Cutting-edge information about providing access to research library users The ultimate goal of librarians is to provide comprehensive informational access to library users. Portals and Libraries provides an in-depth look at various libraries’ challenges and the cutting-edge technology used in providing high-quality electronic access to users through portal systems. Respected authorities detail efforts to build a new kind of search and retrieval system that includes access to the Web as well as other vital collections and academic resources. The book discusses the implementation of access systems and their supporting technology, and spotlights strategies designed to encourage quality system-user feedback, increase the cooperation and diligence of staff, and more. Portals and Libraries comprehensively reviews library portals from their roots to their current state, with a look at assorted products, their implementation issues, and each one’s advantages and shortcomings. The overall state of the portal system today as well as where it is heading in the future is examined in detail. The book also provides the ARL Scholars Portal Working Group Final Report from May 2002 summarizing the group’s work from its inception, and includes their recommendations of key portal features and needed functions. The text includes helpful screenshots, useful descriptive figures, and extensive references. Portals and Libraries discusses: the history of library portals the MyLibrary@NCState Web portal after five years of use “Portals to the World” Library of Congress guide to Web resources the role integrated library systems will play in the future of portals features and services to be added to library portals for greater success portal technologies—their structures and functioning planning portal implementation online catalogs usability testing and interface design nine key issues that will impact the future of portal development Portals and Libraries is crucial reading for library educators and students, college and research librarians in reference, library system professionals, and technical services professionals focused on applying cutting-edge technology to library services.