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The author gives us a vision of educational reform that transcends standards, curriculum, and instructional strategies. He argues for a paradigm shift-a schoolwide embrace of an "ethic of excellence" and with a passion for quality describes what's possible when teachers, students, and parents commit to nothing less than the best. The author tells exactly how this can be done, from the blackboard to the blacktop to the school boardroom.
Designed to promote conversation about how to educate students for a rapidly changing, innovation-based world, this comprehensive and illuminating book from international education expert Vivien Stewart focuses on understanding what the world's best school systems are doing right for the purpose of identifying what U.S. schools--at the national, state, and local level--might do differently and better.
The benefit of asking the right questions - What are the issue and the conclusion? - What are the reasons? - Which words or phrases are ambiguous? - What are the value conflicts and assumptions? - What are the descriptive assumptions? - Are there any fallacies in the reasoning? - How good is the evidence : intuition, appeals to authority, and testimonials? - How good is the evidence : personal observation, case studies, research studies, and analogies? - Are there rival causes? - Are the statistics deceptive? - What significant information is omitted? - What reasonable conclusions are possible? - Practice and review -
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
By the early twenty-first century, a startling consensus had emerged about the overall aim of American school reform. In an era of political discord, and in a field historically known for contentiousness, the notion of promoting educational excellence for all students was a distinct point of bipartisan agreement. Shaped by a corps of entrepreneurial reformers intent on finding "what works" and taking it to scale, this hybrid vision won over the nation's most ambitious and well-resourced policy leaders at foundations and nonprofits, in state and federal government, and in urban school districts from coast to coast. "Excellence for all" might, at first glance, appear to be nothing more than a rhetorical flourish. Who, after all, would oppose the idea of a great education for every student? Yet it is hardly a throwaway phrase. Rather, it represents a surprising fusion of educational policy approaches that had been in tense opposition throughout the twentieth century--those on the right favoring social efficiency, and those on the left supporting social justice. This book seeks to understand why the "excellence for all" vision took hold at the time it did, unpacks the particular beliefs and assumptions embedded in it, and details the often informal coalition building that produced this period of consensus. Examining the nation's largest urban school districts (Los Angeles, Chicago, and New York), the author details three major reform efforts in chapters titled "The Right Space: The Small Schools Movement"; "The Right Teachers: Teach for America"; and "The Right Curriculum: Expanding Advanced Placement."
Thomas Jefferson once stated that the foremost goal of American education must be to nurture the "natural aristocracy of talent and virtue." Although in many ways American higher education has fulfilled Jefferson's vision by achieving a widespread level of excellence, it has not achieved the objective of equity implicit in Jefferson's statement. In Equity and Excellence in American Higher Education, William G. Bowen, Martin A. Kurzweil, and Eugene M. Tobin explore the cause for this divide. Employing historical research, examination of the most recent social science and public policy scholarship, international comparisons, and detailed empirical analysis of rich new data, the authors study the intersection between "excellence" and "equity" objectives. Beginning with a time line tracing efforts to achieve equity and excellence in higher education from the American Revolution to the early Cold War years, this narrative reveals the halting, episodic progress in broadening access across the dividing lines of gender, race, religion, ethnicity, and socioeconomic status. The authors argue that despite our rhetoric of inclusiveness, a significant number of youth from poor families do not share equal access to America's elite colleges and universities. While America has achieved the highest level of educational attainment of any country, it runs the risk of losing this position unless it can markedly improve the precollegiate preparation of students from racial minorities and lower-income families. After identifying the "equity" problem at the national level and studying nineteen selective colleges and universities, the authors propose a set of potential actions to be taken at federal, state, local, and institutional levels. With recommendations ranging from reform of the admissions process, to restructuring of federal financial aid and state support of public universities, to addressing the various precollegiate obstacles that disadvantaged students face at home and in school, the authors urge all selective colleges and universities to continue race-sensitive admissions policies, while urging the most selective (and privileged) institutions to enroll more well-qualified students from families with low socioeconomic status.
Excellence Through Equity is an inspiring look at how real-world educators are creating schools where all students are able to thrive. In these schools, educators understand that equity is not about treating all children the same. They are deeply committed to ensuring that each student receives what he or she individually needs to develop their full potential and succeed. To help educators with what can at times be a difficult and challenging journey, Blankstein and Noguera frame the book with five guiding principles of Courageous Leadership: Getting to your core Making organizational meaning Ensuring constancy and consistency of purpose Facing the facts and your fears Building sustainable relationships. They further emphasize that the practices are grounded in three important areas of research that are too often disregarded: (1) child development, (2) neuroscience, and (3) environmental influences on child development and learning. You'll hear from Carol Corbett Burris, Michael Fullan, Marcus J. Newsome, Paul Reville, Susan Szachowicz, and other bold practitioners and visionary thinkers who share compelling and actionable ideas, strategies, and experiences for closing the achievement gap in your classrooms and school. Ensuring that all students receive an education that cultivates their talents and potential is in all our common interest. As Andy Hargreaves writes in the coda: "The opportunity for all Americans is to articulate and believe in an inspiring vision of educational change that is about what the next generation of America and Americans should become, not about a target or ranking that the nation should attain." From the Foreword by Archbishop Desmond Tutu: "Letting go of a system of winners and losers in favor of what is proposed in this book is a courageous leap forward that we all must take together. Let this bold, practical book be a guide; and may you travel into this new exciting vista, in which every child can succeed."
Taking an international perspective, this volume explores numerous issues - gender, socio-economic and linguistic background, teachers' expectations, pedagogical approaches, parental support, educational policies (e.g. priority policies, multilingual policies, early start policies) - and their effects on equity in education.
This book critically analyses the current education political strategy of cultivating excellence in education. It shows how the new policy for selecting talented students in Denmark deconstructs the compromise from which the comprehensive school was built and reduces equal opportunities. It discusses how the current practice of measurement, selection and guidance of talented students brings about significant changes in education policies, in pedagogic practices, a restructuring of school organisations, and changed requirements of teachers. It explains how the internal differentiation of education systems based on self-selection and free choice, but also on new assessment techniques, tends to widen the inequality gap between students. The analysis clearly shows the relationship between the circulation of new ideas and normative frameworks at international level, and their transfer into national policies, while situating these developments in a socio-historical perspective. The book illustrates by means of a concrete case study with important empirical data that demonstrate the reality and influence of this new policy on the day-to-day work of teachers.