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In 2016, Liam's original book "Management Development for Care and Nursing Home Managers" shared articles on raising care home standards with a peer audience of 12,500, via www.linked-in. In 2018, he builds on these themes adding new material on the "revolving door" for home managers, how to sell care, the impact of poor management practice and managing the "greatest risk in your care home" and beyond. Before moving to healthcare in 2012, the author worked in organisations using "lean" and "world class" management concepts to develop a quality and customer focussed ethos. As of 2018, his local NHS hospital is implementing the same concepts to improve quality and customer satisfaction. Since moving to healthcare, he has been fortunate to work as a manager and consultant with a large private hospital group, a leading retirement village operator and several mid to large care home providers in the private and voluntary sectors.
This practical guide to leadership is for anyone working within care, no matter if you are already a leader or aspiring to be one. Leadership is often cited as the key to an outstanding performing care company, but training is often focused on management rather than leadership. This book brings best leadership practice, techniques and modules from outside of the care environment and shows how you can apply them in a care setting to build your confidence and competence as a leader. The book is broken down into three main sections: * Self Leadership * Leading Your Team * Leading The Culture and each chapter contains practical exercises you can take away and put into practice within your care environment, as well as evidence for CQC. This will be a book you come back to time and time again on your leadership journey.
This memoir aims to guide managers on how to promote compassionate care in their care homes. It contains stories of challenges, explores basic problem-solving skills and guides managers on how to handle complex issues with regards to managing their Carers and creating a genuinely compassionate environment and providing an efficient service.
This memoir's second edition which includes a wealth of new material is perfect for managers, directors and any other stakeholder in a leadership or managerial position in adult social care. It contains stories of challenges, explores basic problem-solving skills and provides clear pragmatic advice on handling complex issues with regards to managing Carers, creating a genuinely compassionate environment and providing an efficient service. Most health and social care leadership and management books were written by managers, former managers and anyone else but front line Carers. There are issues facing Carers which rarely get through these 'open-door' policies which most managers are implementing. Important feedback from Carers rarely make it to the boardrooms of executive directors and government agencies where also the Carers have no representation. This memoir reflects the author's years of experience working in the UK adult social care sector. If you need genuine undiluted feedback from frontline care employees, then this would certainly help. From reading this memoir, you would gain lots of ideas that you can implement in your setting. You can stop making any more assumptions about why your care home's atmosphere is devoid of any compassion. This memoir is neither a textbook nor written by an editorial team for your delight but there are lots of very rich, clear and concise contents to keep you interested.
The Towards Outstanding series offers essential resources for health and social care services regulated by the Care Quality Commission, built around the 'five questions' that CQC inspectors use (are services safe, effective, caring, responsive and well-led?). The titles in the series show how a mindset of getting the basics right then applying finishing touches can allow any service to move towards an 'Outstanding' rating. Effective Leadership in Health and Social Care takes a close-up look at the 'well-led' aspect of assessment. The CQC is moving towards a common approach framework and changing the way it regulates, with a more risk focused approach being developed and far greater use of data. Leaders and managers of regulated services need to understand how to ensure that the five areas are delivered well and - just as importantly - how they will be assessed.
*********Packed with Detailed Answers to Each Unit************ "Leadership Made Easy: Your Complete Preparation Guide for Level 5 Diploma in Leadership for Health and Social Care" is your ultimate roadmap to mastering the key components of health and social care leadership. Navigating through this comprehensive guide, you will discover indispensable insights into the ever-evolving field of health and social care leadership. Perfect for those aiming for a Level 5 Diploma, this book provides robust preparation materials tailored to meet your educational needs. The book starts by unveiling the strategies for effective communication in healthcare, enabling you to build robust relationships and enhance team performance. As you delve deeper, you will unearth practical solutions to real-world case studies in health and social care, equipping you with the practical knowledge that will set you apart in the field. A special emphasis is placed on understanding and promoting equality, diversity, and inclusion – crucial elements in the modern healthcare landscape. By exploring common challenges and best practices, you'll learn to cultivate an inclusive environment that caters to the diverse needs of patients and staff alike. The book also provides comprehensive information on safeguarding in health and social care, a must-know area for any healthcare professional. From developing effective policies to responding to concerns, it covers every aspect to ensure you're well-prepared. Lastly, understanding the role of supervision in professional development is another essential topic covered. Get ready to explore practical approaches that will foster learning and professional growth within your team. "Leadership Made Easy: Your Complete Preparation Guide for Level 5 Diploma in Leadership for Health and Social Care" is an all-encompassing handbook for aspiring and existing healthcare leaders. This meticulously crafted guide shines a spotlight on the following: Comprehensive Curriculum: The book covers all units of the Level 5 Diploma in Health and Social Care, ensuring no topic is left unexplored. Real-World Applications: Packed with relevant case studies, this guide bridges the gap between theoretical understanding and practical application, giving you an edge in real-world scenarios. Equality, Diversity, and Inclusion: Deep-dive into the importance of creating an inclusive health and social care environment, with strategies to promote equality and diversity. Safeguarding Practices: Uncover the key aspects of safeguarding, including how to develop and implement robust policies that keep individuals safe. Advancing Professional Development: Understand the role of supervision in professional growth, offering effective strategies to foster skill enhancement within healthcare teams. Research Insights: Get a grip on how to conduct impactful research in health and social care, tackling the challenges, and employing effective strategies for success. Child Development: Explore the unique stages of children's and young people's development, focusing on strategies to promote well-being and resilience. Home-based Childcare Service: Learn step-by-step how to set up a home-based childcare service, from understanding the essentials to overcoming potential hurdles. What sets this book apart is its detailed answers to each unit, making it the perfect guide to prepare for exams and daily responsibilities in health and social care settings. Embark on a journey of profound learning and development with "Leadership Made Easy" as your reliable companion. In "Leadership Made Easy: Your Complete Preparation Guide for Level 5 Diploma in Leadership for Health and Social Care," you're not just getting a book – you're gaining a companion that will guide you towards success in your career in health and social care leadership.
In 2018/19, 6, 502 beds were added to the UK elderly care sector but 6,459 beds were also removed despite the population of 85+ increasing by 8% in 5 years. Looking at the closed homes, two-thirds of closed English homes were rated 'inadequate' or 'requires improvement' by the Care Quality Commission." *More than ever, home managers need as much help as possible to keep their CQC ratings high and stay financially viable. In his 3rd book on care home leadership, the author shifts his focus from culture and strategy to meet the needs of aspiring and new home managers.In this book, we cover much of what you need to know about landing that home manager's job - and, once you've secured it, how to perform your duties to meet the standards of both the Care Quality Commission and the needs of your residents.*Paraphrased from Knight Frank report dated 05.07.19 'Healthcare: Elderly care homes are closing at a time of surging demand'
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.