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Winner of the American Political Science Association’s 1991 Woodrow Wilson Foundation Book Award for the best book published in the United States during 1990 on government, politics, or international affairs How do ordinary citizens, government officials, opinion leaders, or social scientists attempt to solve social problems? How competent are we at defining the problems, seeking information, and finding answers? In this important and controversial book, a distinguished social scientist meticulously analyzes our attempt to understand society so that we can reshape it. In so doing, he largely bypasses both epistemology and contemporary highly abstract theory on knowledge and society in order to acheive a far more concrete analysis of discourse and inquiry in social problem solving. There is a tragic discrepancy, argues Charles E. Lindblom, between our abilities to solve problems and the difficulty of the problems to be solved. We must make do with inadequate information and inconclusive analyses, for the task is less one of learning the truth than of proceeding in inquiry and decisions when the truth cannot be known. Lindblom discusses the many obstacles that prevent us from solving social problems, focusing in particular on learned incompetence. According to Lindblom, parents teach children not to think certain thoughts, and schools often engage more in indoctrination than education. Political rhetoric and commercial sales promotion feed a steady diet of misrepresentation. Social science does help. But because it is dependent on popular thought, it shares the impairments of thought found in both political figures and ordinary citizens. It also develops its own distinctive impairments and is to a degree crippled by its narrow view of scientific method--often more interested in proving than probing. Although social science can be improved in ways that Lindblom outlines in his book, social inquiry calls for such significant contributions from lay thought that it renders many conventional ideals of scientific problem solving inappropriate. Lindblom contends that the route to better social problem solving is not through either scientific or popular consensus or agreement, however much they are valued in the world of science and social science, but through a competition of ideas. The index of a society's competence, he states, is in its discord over ends, values, or purposes. "As usual, Lindblom cuts through to the core of the issue: How is society to understand its central problems and challenges? With originality and courage, he takes on the social scientists and the policy analysts, and presents an inspiring picture of a self-guiding democracy that continuously deliberates over means and ends. A signal contribution."--Robert B. Reich, Harvard University
Written by the two most recognized Appreciative Inquiry thought leaders A quick, accessible introduction to one of the most popular change methods today--proven effective in organizations ranging from Roadway Express and British Airways to the United Nations and the United States Navy Appreciative Inquiry (AI) is a model of change management uniquely suited to the values, beliefs, and challenges of organizations today. AI is a process that emphasizes identifying and building on strengths, rather than focusing exclusively on fixing weaknesses as most other change processes do. As the stories in this book illustrate, it results in dramatic improvements in the triple bottom line: people, profits, and planet. AI has been used to significantly enhance customer satisfaction, cost competitiveness, revenues, profits, and employee engagement, retention, and morale, as well as organizations' abilities to meet the needs of society. This book is a concise introduction to Appreciative Inquiry. It provides a basic overview of the process and principles of AI along with exciting stories illustrating how organizations have applied AI and the benefits they have gained as a result. It has been specifically designed to be accessible to a wide audience so that it can be handed out in organizations where AI is either being contemplated or being implemented. Written by two of the key figures in the development of Appreciative Inquiry, this is the most authoritative guide available to a change method that systematically taps the potential of human beings to make themselves, their organizations, and their communities more adaptive and more effective.
Thoroughly revised and updated, the second edition of Appreciative Inquiry offers OD and HR professionals a user-friendly resource for discovering how they can tap into the power of the Appreciative Inquiry (AI) process. An innovative process, AI is an effective way to work with a company as an organic system whose success depends on a holistic approach to connect that organization's human, technical, and organizational functions. This new edition meets the challenge of making the AI process accessible and updates three key areas of the process: the theoretical basis, fundamental assumptions and beliefs, and the basic processes. It includes step-by-step guidelines on how to apply AI in a variety of organizational situations and shows how it can be used with a wide range of initiatives, such as coaching, leadership development, strategic planning, and teambuilding. "If there's one book to read on AI, this is it. It provides the context and rationale for this paradigm changing approach to change at any level of system. Buy it, read it, use it and enjoy achieving great results and renewed energy and enthusiasm." —Barbara Sloan, director, Organizational Development and Learning, New York University, Langone Medical Center "Appreciative Inquiry brings the freedom and creativity of AI together with the 'nuts and bolts' of how to actually do it all. It contains everything I would want to have as a fresh practitioner, from potential designs to sample questions and excellent Case Stories." —David Shaked, founder and CEO, Almond Insight, United Kingdom "This book serves as a complete roadmap for those interested in the philosophy and practice of Appreciative Inquiry. The Case Stories encourage readers to find their own way on the journey by providing examples of successful interventions." —Terry Egan, professor, Management Studies, Pepperdine University
Appreciative Inquiry (AI) is one of the most exciting and increasingly recognized concepts in facilitating organizational change. This book studies AI in depth, illustrating the method of asking particular questions and envisioning the future, encouraging staff to consider both the positive and negative systems in place and to recognize the need to implement change. It demonstrates how AI can be practically applied through positive psychology, understanding various perspectives and trialling tested approaches to create change through conversation. Case studies from organizations that have already integrated conversational methods into their change management practice show the value and effectiveness of the processes and how to promote, create and generate such conversations yourself. Written in jargon-free language, this is an excellent resource for you to discover the benefits that conversational techniques can bring to your organization and its performance. Appreciative Inquiry for Change Management explains the theory and practice of AI, World Cafe, Open Space and other conversational approaches for facilitating organizational development (OD).
A positive revolution in change: appreciative inquiry / David L. Cooperrider and Diana Whitney -- Positive image, positive action: the affirmative basis of organizing / David Cooperrider -- Appreciative inquiry in organizational life / David Cooperrider and Suresh Srivastva -- Five theories of change embedded in appreciative inquiry / Gervase Bushe -- Advances in appreciative inquiry as an organization development intervention / Gervase Bushe -- The "child" as agent of inquiry / David L. Cooperrider -- Resources for getting appreciative inquiry started: an example OD proposal / David L. Cooperrider -- An appreciative inquiry into the factors of culture continuity during leadership transactions: a case study of LeadShare, Canada / Mary Ann Rainey -- Survey guided appreciative inquiry: a case study / Rita F. Williams -- Initiating culture change in higher education through appreciative inquiry / Robert L. Head and Michele M. Young -- Saving tomorrow's workforce / Chrisopher Anne Easley, Therese Yaeger, and Peter Sorensen -- Appreciative inquiry with teams / Gervase R. Bushe -- A field experiment in appreciative inquiry / David A. Jones -- Appreciative inquiry meets the logical positivist / Peter F. Sorensen [and others] -- Is appreciative inquiry OD's philosopher's stone / Thomas C. Head [and others] -- Postmodern principles and practices for large scale organization change and global cooperation / Diana Whitney -- Organizational inquiry model for global social change organizations / Jane Magruder Watkins and David Cooperrider -- From deficit discourse to vocabularies of hope; the power of appreciation / James D. Ludema
A second edition of Memories, Hopes, and Conversations is now available! With helpful updates throughout, the new edition features five new chapters on Appreciative Inquiry applied in real congregations. When First Presbyterian Church in Altadena, California, was asked to provide a mission study report for its pastor nominating committee, the congregation was afraid they would find themselves engaging in busy work and producing a report that would wind up in a file gathering dust. They then asked professor Mark Lau Branson to consult with them on writing this report. He invited them to join in a process of Appreciative Inquiry--a transformational organization change process--which resulted in a major shift in congregational conversations and a new sense of hope. Memories, Hopes, and Conversations recounts the experience of First Presbyterian and outlines a process that any congregation can utilize to harness the energies of the congregation at all levels of its common life. Branson first leads readers through the foundations of Appreciative Inquiry and bracingly explores biblical texts for understanding the practice in a faith context. He then outlines and illustrates a four-step process--Initiate, Inquire, Imagine, Innovate--that creatively employs constructive conversations and questions to evoke storytelling and spur imaginations. Branson persuasively demonstrates how concentrating on needs and problems can mire a congregation in discouragement and distract it from noticing innate strengths. By focusing on memories of the congregation at its best, members are able to construct "provocative proposals" to help shape the church’s future. Grounded in solid theory and real-life practice, Memories, Hopes, and Conversations is a groundbreaking work of narrative leadership and the first book to apply the principles of Appreciative Inquiry to the lives of congregations.
Foster reflective teacher leadership and make real change happen! Teachers are powerful change agents in the on-going process of school improvement. This insightful, must-read companion guide to Donohoo’s best-selling Collaborative Inquiry for Educators helps school leaders develop a sustainable professional learning culture. Practical suggestions and in-depth research shed light on your path as you explore the benefits and challenges of adopting authentic teacher collaboration across schools and districts. Learn valuable lessons from leaders in the field and discover: A rationale and framework for engaging in inquiry The vital conditions needed to ensure systemwide collaboration Common pitfalls and the four stages of school improvement
Over the past decade Appreciative Inquiry (AI) has rapidly emerged as one of the most significant advances in the field of organization development and change. This book is the first to provide a comprehensive practitioner's guide to the AI Summit-the preferred method when applying whole-scale change to large groups. The authors-four of the leading experts on Appreciative Inquiry-explore the theories of organization change and large-group process on which the AI Summit is based; walk the reader step-by-step through the process of planning, conducting, and following up on an AI Summit; provide a series of case studies of the AI Summit in action; and share essential success factors-what they have learned in their work with AI and large-group processes that contributes to success in large-scale efforts. This book is an essential resource for anyone who works with Appreciative Inquiry, large group interventions, or whole-system change processes.
This best-selling classic provides a great introduction on what appreciative inquiry is and how to apply it. Sue has updated the 3rd edition with the latest research and many new examples. The Thin Thin Book of® Appreciative Inquiry is the introduction to the exciting organizational change philosophy called Appreciative Inquiry. Appreciative Inquiry is a way of thinking, seeing and acting for powerful, purposeful change in organizations. It is particularly useful in systems being overwhelmed by a constant demand for change. Appreciative Inquiry approaches change by assuming that whatever you want more of already exists in all organizations.
In this thoroughly revised and updated edition of one of the most popular change methods in the world, Cooperrider et al. track the recent changes in the field and explain how AI can contribute to sustainability and the triple bottom line. One of today's most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonalds to the U.S. Navy to Save the Children. The assumption of AI is simple. Every organization has things that work right-things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting organizational visions, plans, and structures to it in ways that heighten energy and inspire action for change. This book presents all of the concepts, examples, and aids necessary to engage groups of all sizes in Appreciative Inquiry. The authors provide background information on what AI is and how it works and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a list of resources, and more. This second edition has been extensively revised, updated, and expanded, including new case studies, new tools and supplemental articles, an expanded bibliography and resource list, and an entirely new chapter on case applications. And throughout, the authors focus on how AI can support an organizational focus on sustainability and the triple bottom line of people, prosperity, and planet.