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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
This is a book for the entire family, or at least I hope so! I am of the opinion that this book should be in every household, but if for any reason it does not fit the bill, or the familys expectations, then I would like to hear about it as I am open to constructive criticism. I am also in the business of perfecting my art of creativity, so I would welcome any input from my readers. Please refer to the contact details at the back of the book. Stories such as, Bella, Prince Naga, and Africa can be found in this book. I hope you full-joy (enjoy) the vibrations. Before I go any further, let me take this opportunity to thank you all for purchasing this book. If you like it and it pleases you, then pass the word around and shout it on the rooftops if you have to. Let the world know that you have not only found something of great value, but you have also found knowledge, information, laughter, humor, and expressionall in the same place.
Art is shown to be integral to any life and an essential aspect of humanity in this original translation from Italian of the philosopher Benedetto Croce's (1866-1952) influential theory of linguistic aesthetics.
This volume brings together leading investigators to explore the science of first impressions: how they are formed, their underlying processes, and effects on emotions, cognitions, and behavior. Integrating cutting-edge theories, methods, and findings from diverse research traditions, the book accessibly conveys the "big picture" of this dynamic area of study. Showcasing the best current work on a fundamental aspect of person perception and social cognition, this book will be read with interest by researchers and students in social and personality psychology, as well as scholars in applied domains. It will fill a unique niche as a text in graduate-level courses.
"“Poetry is when an emotion has found its thought and the thought has found words."" – Robert Frost This is a book-length sequence of poems, stunning in its simple encounters with life and its experiences. The poems reflect versatility of experiences, gained on the journey of growing through life. Poems from these two poetic pals inspire through their positive meaning to life and positive perceptions of unique experiences, which are paradoxically so generic to all humans. The apparent randomness of daily life accrues into concrete and insightful certainties. This book of poems reads like a diary of the reader, with commonplace incidents taking the shape of extraordinary glimpses. The book features sketches, adorning the poems. The uniqueness of these pictures is that they hail from the authors' real life situations. We can all savour these poetic expressions as an exhibition of pure and delicate lyrical embodiments."
Henry James criticized the impressionism that was revolutionizing French painting and fiction. He satirized the British aesthetic movement whose keystone was impressionist criticism. So why, time and again in important parts of his literary work, did James use the word 'impression'? Henry James and the Art of Impressions argues that James tried to wrest the impression from the impressionists and to recast it in his own art of the novel. Interdisciplinary in its range, philosophical and literary in its focus, the book shows the place of James's work within the wider cultural history of impressionism. It draws on painting, philosophy, psychology, literature, and critical theory to examine James's art criticism, early literary criticism, travel writing, reflections on his own fiction, and the three great novels of his major phase, The Ambassadors, The Wings of the Dove, and The Golden Bowl. It shows how the language of impressions enables James to represent the most intense moments of consciousness of his characters. It argues that the Jamesian impression is best understood as a family of related ideas bound together by James's attempt to reconcile the novel's value as a mimetic form with its value as a transformative creative activity.
The scientific story of first impressions—and why the snap character judgments we make from faces are irresistible but usually incorrect We make up our minds about others after seeing their faces for a fraction of a second—and these snap judgments predict all kinds of important decisions. For example, politicians who simply look more competent are more likely to win elections. Yet the character judgments we make from faces are as inaccurate as they are irresistible; in most situations, we would guess more accurately if we ignored faces. So why do we put so much stock in these widely shared impressions? What is their purpose if they are completely unreliable? In this book, Alexander Todorov, one of the world's leading researchers on the subject, answers these questions as he tells the story of the modern science of first impressions. Drawing on psychology, cognitive science, neuroscience, computer science, and other fields, this accessible and richly illustrated book describes cutting-edge research and puts it in the context of the history of efforts to read personality from faces. Todorov describes how we have evolved the ability to read basic social signals and momentary emotional states from faces, using a network of brain regions dedicated to the processing of faces. Yet contrary to the nineteenth-century pseudoscience of physiognomy and even some of today's psychologists, faces don't provide us a map to the personalities of others. Rather, the impressions we draw from faces reveal a map of our own biases and stereotypes. A fascinating scientific account of first impressions, Face Value explains why we pay so much attention to faces, why they lead us astray, and what our judgments actually tell us.
Soviet mathematician Fomenko augments his technical books and papers with visual impressions of mathematical concepts, often reminiscent of Escher, and with allusions to Breughel and Durer. Over 80 reproductions, a few in color, are accompanied by the artist's explanation of the mathematical principles being suggested. Annotation copyrighted by Book News, Inc., Portland, OR
In the wake of the renewed interest in the philosophy of Immanuel Kant, the neo-Kantian theories of Heinrich Rickert (1863-1936) are increasingly drawing attention. This monograph is an attempt to rescue Rickert from an undeserved oblivion by an analysis of his systematic philosophy of values. The author discusses Rickert’s epistemology and ontology which lay the foundation for a methodology of the Natural Sciences and the Humanities. In Rickert’s view these types of science are not in opposition to each other but operate on a continuum between two extremes: a ‘generalizing’ (natural-scientific) and an ‘individualizing’ (cultural-scientific) approach to reality. The social sciences in particular operate on this continuum in a flexible manner, sometimes close to the natural-scientific pole as in the case of experimental psychology or econometrics, sometimes close to the cultural-scientific approach, as in the case of cultural sociology or cultural history. Thus there is in Rickert’s logic of science no room for any methodological quarrel.