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The Hunt For Quality Has Become The One And Only One Strategic Force Leading To Organisational Success And Growth In Both National And International Markets In The New Age Of Globalisation. The Organisations, Which Will Succeed, Are Those That Can Uphold A Dedication To Total Quality In Each And Every Organisational Function. In This Perspective, Managing People Effectively And Decorously Has Become More Indispensable Than Before. People Are The Major Basis Of Any Organised Endeavour. No Matter How Sophisticated The Quality Strategy Of The Organisation Is, It Won T Pass With Flying Colours Unless People Are Earnestly Involved And Committed To It. People Are Inexorably The Key To Achieve Quality. The Purpose Of The Present Book Is To Assist The Academics, Researchers, And In Particular Practitioners To Comprehend And Manage People In Their Endeavour To Achieve Quality.The Book Is Based Upon The Research Work Of The Authors On Human Dimension Of Total Quality Management Conducted At Rashtriya Ispat Nigam Limited/Vishakhapatnam Steel Plant, Which Is A Quintessence Of Successful Implementation Of Tqm Programme In The Indian Organisations. It Is A Minutiae Of The Strategic Concepts, Tools And Techniques Of Tqm, And Contemplates The Core Issue Of Tqm And Human Resource Interface. The Thrust Of The Book Is To Look At How Tqm Is Practised In Indian Organisations With An Accentuated Emphasis On The Role Of Hr Professionals And Various Human Factors, Diverse Challenges Brazen Out By Hr Professionals In The Course Of Tqm Implementation Etc. The Presentation Made In This Book, On Its Face, May Appear To Be Limited As It Is Based Upon The Findings Of A Study Carried Out In A Single Organisation. Nevertheless, It Is A Premeditated Attempt To Make A Detailed Inquiry Into The Issue.
This comprehensive, student friendly book is intended as a tool to achieve quality in organizations. Completing a course based on topics covered in this book will make one confident enough to implement quality management principles in a given situation. A holistic approach, practical relevance, effective learning and a compendium of A to Z of TQM distinguish this well-written text. Inclusion of the findings of research carried out by the authors in industries and educational institutions add flavour to the book. Various examples are drawn from institutional experience, which make the understanding of the concepts easy. The special feature of this book is that every chapter has a case study, in addition to a host of short questions and summary type questions. The questions for group discussion, practical exercises and net based exercises given at the end of every chapter are unique. Intended primarily as a textbook for engineering and management students, this book would also be useful for the in-house training of engineers and managers of various industries and organizations on TQM. The book may be effectively used as a resource material for quality professionals and consultants.
Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. Quality engineering is the discipline of engineering concerned with the principles and practice of product and service quality assurance and control.
The Pioneering Research Work Contained In This Book Seeks To Combine The Emerging Patterns Of Hrd. The Endeavoured And Enriched Parameters Of Hrd Analysed In This Book May Further Be Utilized For Promoting Hrd, And Research And Development. Prof. B.N. ShuklaFormerly University Professor Industrial Relations And Fellow Iils (Geneva)& International Labour Organization (Ilo) Functionary (Switzerland)The Book Entitled Human Resource Development Authored By Dr. Sanjeev Kumar Singh Is A Significant Contribution In The Area Of Human Resource Management. This Book Will Also Be Helpful For Further Research Work In The Area Of Human Resource Development. Prof. Prabhas Kr. Chakrabarti Deptt. Of Management Studies Indian School Of Mines(A Deemed University) DhanbadYour Book Human Resource Development Certainly Has Involved Lots Of Research And Preparations. Congratulations! It Is A Field Which I Greatly Admire. Fr. Carl L. Dincher, S.J.Congratulations! It Is A Very Useful Book. Fr. Kuruvilla V.S.J.Congratulations On What You Have Accomplished And On The Publication Of Your Book Human Resource Development. I Am Much Impressed By It. Fr. G.A. Hess, S.J.Formerly ConsultantXavier Institute Of Management BhubaneswarHuman Resource Development Is The Result Of Several Years Of Pioneering Research On The Subject With A Mission To Providing The Reader With Comprehensive Understanding Of Human Resource Development (Hrd). It Aims At Apprising The Readers Of Hrd S Conceptual Framework Including Interpretations, Interventions, Climate, Strategies, Achievements, Research Parameters, Etc. So That They Fully Comprehend The Multifaceted Dimensions Of Hrd As Well As The Emerging Patterns Of Hrd-Ir Interface In Its True Spirit.It Analyses The Problems Faced By Different Organizations In Developing Their Human Resources And Provides Effective Solutions. It Also Reflects The Depth Of Understanding Of Human Beings As Individuals As Well As Members Of A Group Assigned With Certain Tasks To Be Performed. The Book Would Be Of Immense Value To The Modern Corporate World Which Believes In The Basic Philosophy Of Achieving Good Results And Effecting The Desired Changes Through Trained And Motivated Human Resources.It Will Ideally Meet The Needs Of Students Of Mba, Pm & Ir, Pgdm, Msw, M.A. (Lsw), M.Com., Ca And Cs. The Aspiring Candidates For Ugc National Eligibility Test, Management Trainee Test, And Upsc Exams Will Also Find It Immensely Useful. In Addition, It Will Cater To The Needs Of Personnel And Industrial Relations Managers, Training Managers, Hrd Professionals, Line Managers Of Industries, Management Consultants, Entrepreneurs, Industrialists, And Research Scholars.
"This encyclopedia offers the most comprehensive coverage of the issues, concepts, trends, and technologies of distance learning. More than 450 international contributors from over 50 countries"--Provided by publisher.
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.
Describing the field, spanning individual, organisation societal and cultural perspectives in a cross-disciplinary manner, this is the premier reference tool for students lecturers, academics and practitioners to gather knowledge about a range of important topics from the perspective of organisation studies.
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Anyone hoping to improve teamwork, performance, and budgeting, training, and evaluation programs in their organization should look no further. Completely revised, Public Productivity Handbook, Second Edition defines the role of leadership, dimensions of employee commitment, and multiple employee-organization based relationships for effective internal and external connections. It's coverage of new and systematic management approaches and well-defined measurement systems provides guidance on correct utilization of human resources that ensure improvements in productivity and performance. The authors discuss such topics as citizen-driven government and performance, public sector values and productivity, privatization, and productivity barriers in the public sector.