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This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
This guide is designed for the hospital medical secretary/receptionist and contains useful information on the following: Secretarial duties Hospital departments A chapter on each medical specialty Medical terminology relevant to each specialism Investigations and procedures Sample letters and reports  Commonly prescribed drugs in each specialty Commonly used medical abbreviations Word elements - roots, prefixes and suffixesIn a hospital setting, medical secretaries are often known as personal assistants and support one or more specialist consultants. They are likely to be based in a specific department, for example paediatrics (child health) or cardiology (heart care). This book will be particularly useful to the temporary medical secretary or float secretary who may be called upon to work in any speciality at short notice and will often find themselves thrown in at the deep end. It will also be a valuable resource for the secretary in a GP practice.
Medical Receptionist Handbook to Success is a comprehensive learning tool for the enhancement of front office personnel in a healthcare setting. Handbook offers implementable tools to promote effective communication, customer service, and productivity.
The expectations and duties of the modern-day administrative assistant are higher and more stressful than ever before. The Administrative Assistant’s and Secretary’s Handbook will help professionals everywhere come out on top. From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time--and all with a smile. They spend all day helping others, but who is going to help them? For office professionals seeking to improve their performance and enhance their value to employers, this handbook is the definitive source of help for these true jack-of-all-trades. In The Administrative Assistant’s and Secretary’s Handbook, you will find information on topics such as: Creating graphics, charts, and presentations; Microsoft Word, Excel, Outlook, and Publisher; Web conferencing; Electronic and paper filing systems; Recordkeeping; Meeting planning and management; Business math and much more! Extensively updated with new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, computer & software troubleshooting, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications, this bestselling guide will help these unsung heroes shine in the eyes of all their coworkers.